Course content
The effective management of digital work is key for innovation and competitiveness in a globalized business society. Enterprise social media has changed the way knowledge workers and customers interact, collaborate, and do business within and across the organization.
This course discusses the multifaceted role of social platforms for managing knowledge work. The course covers aspects related to how enterprises use social platforms to communicate, collaborate, manage knowledge processes and innovate. It focuses on the use of digital platforms within different institutional and cultural contexts. Furthermore, the course uses an extensive body of research and theories to show how management of knowledge in organizations relates to norms, work practices, organizational culture but also motivations, and behaviors of knowledge workers.
The course will provide a fundamental coverage of the following topics:
- Discuss different types of knowledge
- Process of managing knowledge, collaboration and communication
- The role of social media for communication and collaboration.
- Social media analytics
- Social media engagement
- The dynamics of knowledge creation and team working
- Knowledge collaboration and co-creation
- Ethics, security and privacy concerns
See course description in course catalogue