Service Design

About the course

Subjects

Service Leadership Innovation

Course content

Societies, economic environments and culture change over time, creating dynamic conditions in which organizations and particularly businesses, need to work, survive and prosper. This course will examine and discuss factors that drive the design and transformation of services, by exploring entrepreneurial and creative processes in various service settings. Along with a focus on creativity and creative methods, the course will investigate and analyse the adaptation of services to shifts in customer needs, stakeholder demands and other contextual conditions. The course combines a series of theoretical discussions with applied work, and aims to provide students with the competences required to experiment with service design processes.

See course description in course catalogue

What you will learn

To explain and apply key concepts and processes related to service design

To identify and critically analyse factors that influence the success of service design
To select and apply concepts from the course to specific cases
To develop, motivate and present a project that explains the relevance of and the methodology for the design of a specific service

Facts

Level

Bachelor

Type

Mandatory course

ECTS

7.5

Code

BSEMO2573U

Teaching periods

Spring – 3rd quarter

Academic year

2025/2026

Status

Available places

Teaching language

English

Teaching Format

On campus

Exams

Active participation
Individual exam, spring

Assessment type

Passed / not passed