Kai Inga Liehr Storm
Associate Professor
Primary research areas
Service Management
Accounting
Redefining service through diversity and accountability
Kai Inga Liehr Storm conducts research on service provision—both within professional service firms and in product-centric companies with extensive service portfolios. She explores what constitutes good service through the lenses of responsibility, diversity, and organizational economics.
Building on her PhD project on industrial servitization, she challenges assumptions about standardized customer demands and product stability, highlighting the often-overlooked complexities involved in implementing service-based business models.
Her work makes significant contributions to the understanding of unconscious bias and gender diversity in HR and service contexts. For example, in the article Unconscious Bias in the HRM Literature, she presents a critical-reflective approach to bias in management, while the study Work–Life Balance as Gaslighting demonstrates how balance initiatives can unintentionally hinder women's career progression in professional service firms.
Kai Inga is driven by a mission to create research-based insights that promote equitable and responsible practices in the service industry. She teaches a wide range of BA and MA courses in service management, organizational economics, accounting, and pricing—and actively shares her research through critical and interventionist methods such as GenderLAB to support practice-oriented organizational development.