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Helene Fre­derikke Lund Eriksen

PhD fellow

Primary research areas

Human-AI Interaction

I study how the social and emotional style of LLM systems shapes the way people work with them. We do not just use these tools, we interact with them, asking for feedback, reassurance, and judgment. I am interested in how that interaction, warm or challenging, supportive or questioning, shapes us over time.

Professional Expertise

I am particularly interested in what happens to the skills and judgment professionals rely on when parts of their thinking are handed over to AI. My focus is on how expertise develops over time, and whether everyday collaboration with AI strengthens that judgment or quietly erodes the effortful thinking it depends on.

Digital Transformation

I want to understand how AI tools, once integrated into organizations, can be designed and deployed so they build human capability rather than replace it. My aim is also practical: helping organizations shape the interaction itself so that expertise is protected and strengthened, at the level of both the individual and the organization as a whole.

Understanding what AI does to the people who use it

Generative AI has arrived in the workplace not just as a tool we operate, but as something we interact with. We ask it for many things including feedback, reassurance, and judgment, and it can respond in many ways that can feel supportive, agreeable, or maybe challenging. I want to get a deeper understanding of the question hiding inside that everyday exchange: Does the way an AI co-worker talk to us shape, how we do our everyday work? I am particularly interested in how professional expertise develops over time. Perhaps the interaction that feels most helpful in the moment warm, validating, ready with an answer may be the very thing that quietly erodes the effortful thinking that expertise depends on.

I am currently exploring three things: how the socio-emotional style of AI systems shapes the way people work with them; what sustained collaboration does to the skills and judgment professionals hold; and how organizations can design that interaction to help employees keep and strengthen their capabilities rather than lose them.

This matters because organizations are adopting AI at remarkable speed while understanding very little about its effect on human capability beyond short-term productivity. My work aims to give them a clearer picture, and practical guidance, on deploying AI in ways that build expertise rather than hollow it out.

My broader ambition is to help shape a working relationship with AI that keeps people sharp, capable, and in command of their own judgment.

Outside activities

I have no outside employments or activities