Service Design

About the course

Topics

Service management Innovation

Course content

Societies, economic environments and culture change over time, creating dynamic conditions in which organizations and particularly businesses, need to work, survive and prosper. This course will examine and discuss factors that drive the design and transformation of services, by exploring entrepreneurial and creative processes in various service settings. Along with a focus on creativity and creative methods, the course will investigate and analyse the adaptation of services to shifts in customer needs, stakeholder demands and other contextual conditions. The course combines a series of theoretical discussions with applied work, and aims to provide students with the competences required to experiment with service design processes.

See the full course description in the course catalogue

What you learn

To pass the course, the student should meet the following learning objectives with no or only minor mistakes or errors:

To identify and critically analyse factors that influence the success of service design
To select and apply concepts from the course to specific cases
To develop, motivate and present a project that explains the relevance of and the methodology for the design of a specific service
To explain and apply key concepts and processes related to service design

Facts

Level

Bachelor

Type

Mandatory course

ECTS

7.5

Course code

BSEMO2573U

Teaching periods

Spring – 3rd quarter

Academic year

2026/2027

Status

Available places

Teaching language

English

Teaching Format

On campus

Exams

Active participation
Individual exam, spring

Assessment

Passed / not passed