Service Design

Om faget

Emner

Serviceledelse Innovation

Fagets indhold

Societies, economic environments and culture change over time, creating dynamic conditions in which organizations and particularly businesses, need to work, survive and prosper. This course will examine and discuss factors that drive the design and transformation of services, by exploring entrepreneurial and creative processes in various service settings. Along with a focus on creativity and creative methods, the course will investigate and analyse the adaptation of services to shifts in customer needs, stakeholder demands and other contextual conditions. The course combines a series of theoretical discussions with applied work, and aims to provide students with the competences required to experiment with service design processes.

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Det lærer du

To pass the course, the student should meet the following learning objectives with no or only minor mistakes or errors:

To identify and critically analyse factors that influence the success of service design
To select and apply concepts from the course to specific cases
To develop, motivate and present a project that explains the relevance of and the methodology for the design of a specific service
To explain and apply key concepts and processes related to service design

Fakta

Niveau

Bachelor

Type

Obligatorisk fag

ECTS

7,5

Fagkode

BSEMO2573U

Undervisningsperiode

Forår – 3. quarter

Studieår

2026/2027

Status

Ledige pladser

Sprog

Engelsk

Undervisningsform

På campus

Eksamen

Aktiv deltagelse i undervisning
Individuel eksamen, forår

Bedømmelse

Bestået / ikke bestået