Course content
Business processes are the backbone of every operation. Their management and the continuous improvement of their performance are key requirements for efficiency and effectiveness in any organization. In the global business environment, small and large international firms need to excel in their own operations as well as the extended networks of suppliers and customers in order to stay ahead in competition. Service providers and administrations have to generate value for the stakeholders and at the same time need to eliminate waste and thus cost in processes.
This striving for process improvement has been addressed again and again since the 1990s through numerous management concepts such as process reengineering, total quality management, lean and Six Sigma. Lean is a business practice where creation of customer value and minimization of waste of resources is in focus of all efforts. Six sigma is a successful management strategy that seeks to improve business process quality by identifying and removing root causes of execution variability and process errors - finally enabling that process outputs can meet client specifications or market demands. The combination of these two strategies is what we call "achieving business process excellence".
Beyond these permanent challenges of achieving excellence in business processes, there is also the immense potential of their digital transformation based on new digital technologies. Such technologies are used to gain data from business processes and to enhance value creation activities and the advancement of a company’s business model. Eventually, this development induces a transformation of business processes and value creation from classic product-oriented views towards data- and service-oriented business ecosystems.
In this course we explore process excellence from its traditional roots and connect it to the current challenges of digitalization. Lean Six Sigma is serving as umbrella concept that extracts and summarizes key ideas from previous approaches and transfers them to new challenges of the Digital Transformation. Beyond the solid foundation of business process excellence, we intend to create an understanding for digital transformation of business processes and to enable students to assess companies in regards to their (digital) process maturity and to develop strategies for a digital transformation process.
The main elements of the course come in three blocks. In the first block we introduce historical roots and basic requirements such as mapping and measurement of business processes. The second part deals with the application of instruments, tools and approaches for systematic analysis and improvement of business processes. The third block refers to challenges related to the transformation of processes and connects Lean Six Sigma with Change Management and Digital Transformation.
More specifically, contents are:
- History and definition of Business Process Excellence
- Voice of Customer, Value and demand vs. Voice of Process and Process Performance Measurement
- Application of toolsets such as Integrated Flowcharts, Value Stream Mapping, Root Cause Analysis and Fishbone Models
- Process redesign and Change Management
- Frameworks for Digital Transformation of Business Processes and their maturity assessment
- Basic technologies for digital transformation of business processes and the extension of traditional business processes by business ecosystems
Besides these issues, students will also get training into the necessary analytical tools including data analysis, process mapping, KAIZEN and other related instruments.
The course´s development of personal competences:
The course consequently focuses on student’s capabilities to apply lean thinking and related management approaches for analyzing major problems and pitfalls, identifying their underlying root causes, and presenting appropriate management solutions. Upon course completion, the individual student should be able to apply the lean and six sigma terminology and knowledge to describe and discuss key challenges related to basic functions, activities and processes in supply chains and management environments of various industries. Beyond this basic understanding of business process excellence, we intend to also create an understanding for digital transformation of business processes and to enable students to assess companies in regards to their (digital) process maturity and to develop strategies for a digital transformation process.
See course description in course catalogue