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New pu­bli­ca­tion: Di­sci­pli­ning em­pat­hy in front­li­ne en­co­un­ters: lear­ning to hand­le emo­tion norms in pra­cti­ce

Nai­ma Mi­k­kel­sen and Lin­da Mad­sen have a new pu­bli­ca­tion: Di­sci­pli­ning em­pat­hy in front­li­ne en­co­un­ters: lear­ning to hand­le emo­tion norms in pra­cti­ce in Pu­blic Ma­na­ge­ment Re­view

Arbejdsmiljø
Experts

Elisa­beth Nai­ma Mi­k­kel­sen

Associate Professor

Lin­da Nør­gaard Mad­sen

Ph.d. Fellow

Naima Mikkelsen and Linda Madsen have a new publication. Mikkelsen, E. N., & Madsen, L. N. (2025). Disciplining empathy in frontline encounters: learning to handle emotion norms in practice in Public Management Review.