Department of Organization

My research focuses on recent transformations in public sector organizations, with particular attention to frontline work and public encounters. For instance, as part of the DFF research project ‘Valuing Invisible Work,’ I have explored how digital technologies intertwine with frontline work, reshaping the tasks, roles, and relationships of frontline workers.

Currently, as part of the DFF project ‘RECORD,’ I am examining another dimension of frontline work, specifically why frontline workers prioritize different purposes of record-keeping in practice. My research adopts a practice-oriented perspective and employs a variety of qualitative methods, including interviews, observations, time studies, and document analysis.