lojoioa

Department of Organization

  • WETO – Work, Expertise, Technology and Organization
Louise
Jørring
Postdoc


Room: KIL/14.A-4.50a
Tel:
+4538152916
E-mail: lojo.ioa@cbs.dk
Presentation

My research focuses on recent transformations in public sector organizations, with particular attention to frontline work and public encounters. For instance, as part of the DFF research project ‘Valuing Invisible Work,’ I have explored how digital technologies intertwine with frontline work, reshaping the tasks, roles, and relationships of frontline workers.

Currently, as part of the DFF project ‘RECORD,’ I am examining another dimension of frontline work, specifically why frontline workers prioritize different purposes of record-keeping in practice. My research adopts a practice-oriented perspective and employs a variety of qualitative methods, including interviews, observations, time studies, and document analysis.

Primary research areas
  • Public administration, frontline work, and street-level bureaucracy
  • Discretion and decision-making
  • Digitalization of public sector organizations
  • Theories on coping, job crafting, and meaningful work
  • Qualitative methods
 
Link to this homepage
www.cbs.dk/en/staff/lojoioa
Courses
  • Organisationsteori
  • Metode, projektstyringsværktøjer og tværfagligt 1. års projekt
Publications sorted by:
2025
Louise Jørring / Digitalization and the Modification of Frontline Work : A Study of Frontline Workers’ Pursuit of Meaningfulness.
Frederiksberg : Copenhagen Business School [Phd] 2025, 174 p. (PhD Series, No. 02.2025)
PhD thesis
2024
Louise Jørring / Automatically Prepared? : How Frontline Workers Cope in the Face of Automation.
In: Social Policy and Administration, 19.11.2024
Journal article > peer review
2023
Louise Jørring / (Re)crafting Casework? : Studying How Caseworkers Create Work Meaning in the Face of Automation.
Paper presented at 39th EGOS Colloquium 2023, 2023
Paper > peer review
2022
Emilija Gagrčin; Pablo Porten-Cheé; Laura Leißner; Martin Emmer; Louise Jørring / What Makes a Good Citizen Online? : The Emergence of Discursive Citizenship Norms in Social Media Environments.
In: Social Media + Society, Vol. 8, No. 1, 3.2022
Journal article > peer review
2021
Louise Jørring / Is Automation the Future of Casework? : Automation Projects and the Emergence of New Work Tasks.
Abstract from Nordic Science and Technology Studies Conference 2021, 2021
Conference abstract for conference > peer review
2020
Louise Jørring; Morten Hjelholt / Meaninglessness and Powerlessness : Alienation Among Welfare Professionals in the Digital Public Sector.
Paper presented at 36th EGOS Colloquium 2020, 2020
Paper > peer review
Outside activities

2023
No outside activities to report

2022
No outside activities to report

2021
No outside activities to report