tfrom

Department of Operations Management

Thomas
Frandsen
Associate professor


Room: SOL/B5.19
Tel:
+4538152930
E-mail: tfr.om@cbs.dk
Presentation

Servitization - a term used to describe companies which no longer just deliver a good product but also incorporate service as a central part of their business - has become a strategy for many companies. In this way they can grow their revenue, get closer to the customer and extend the product life cycle. I have been part of establishing a research environment focusing on service with the project “Driving Competitiveness Through Servitization” as a catalyst. In the project we examine both strategic and tactical issues in close collaboration with a number of Danish companies. This video briefly describes servitization, why its important and how we are currently researching the area. 

Primary research areas

My research lies within the field of operations management focusing on the topics of service modularity and servitization. 

I do empirically grounded research within the context of industrial organizations as well as bibliometric analysis and survey research. As part of my research I typically collect and analyse data in close collaboration with industry. Current areas of research includes:

  • Service architecture and modularity
  • Servitization of manufacturing
  • Process technology and digital platforms

 

Administrative tasks
  • PhD coordinator for the Department of Operations Management in the Doctoral School on Business and Management

 

Link to this homepage
www.cbs.dk/en/staff/tfrom
Courses

I teach on courses within the area of Operations and Supply Chain Management on undergraduate and graduate programs at CBS, including:

  • Operations and Supply Chain Management at the Graduate Diploma in Business Administration (HD-SCM, course coordinator)
  • Operations and Process Management (part of the minor in Innovation and Operations Management, MSc)
  • Operations Management – Driving Competitiveness through Operational Effectiveness (Elective BSc., course coordinator)
  • Supply Chain Management – The road to competitive advantages (Elective BSc)
  • Operations and Logistics Management (BSc in International Shipping and Trade)
  • Decision Making in Supply Chains (MSc in Supply Chain Management)

 

Supervision

I supervise on projects within my field

  • Master Thesis Projects
  • Bachelor Thesis Projects
  • Business Projects
  • Problem Based Learning Projects

 

Other teaching activities
  • Implementing Blended Learning on my courses
  • Application of teaching simulations and games in Operations and Supply Chain Management

 

Selected publications
  • Frandsen, T. (2017). Evolution of Modularity Literature: A 25-year Bibliometric Analysis. International Journal of Operations and Production Management, Vol. 37, No. 6, 2017, pp. 703-747.
  • Raja, J.Z. and Frandsen, T. (2017). Exploring Servitization in China : Challenges of Aligning Motivation, Opportunity and Ability in Coordinating an External Service Partner Network. International Journal of Operations and Production Management, Vol. 37, No. 11, 2017, pp. 1654-1682.
  • Raja, J.Z., Frandsen, T. and Mouritsen, J. (2017). Exploring the Managerial Dilemmas Encountered by Advanced Analytical Equipment Providers in Developing Service-led Growth Strategies.
    International Journal of Production Economics, Vol. 192, 10.2017, p. 120-132.
  • Kapetaniou, C., Rieple, A., Pilkington, A., Frandsen, T. and Pisano, P. (2018). Building the Layers of a New Manufacturing Taxonomy : How 3D Printing is Creating a New Landscape of Production Eco-systems and Competitive Dynamics. Technological Forecasting and Social Change, Vol. 128, pp. 22-35.
Publications & dissemination
2018
Eija-Liisa Heikka; Thomas Frandsen; Juliana Hsuan / Matching Value Propositions with Varied Customer Needs : The Role of Service Modularity.
In: Knowledge and Process Management (Print Edition), Vol. 25, No. 1, 2018, p. 64-73
Journal article
2017
Alan Pilkington; Thomas Frandsen; Chrystalla Kapetaniou; Alison Rieple / A Framework for 3d Printing
Paper presented at The 24th International Annual EurOMA Conference 2017, 2017
Paper
Chrystalla Kapetaniou; Alison Rieple; Alan Pilkington; Thomas Frandsen; Paola Pisano / Building the Layers of a New Manufacturing Taxonomy : How 3D Printing is Creating a New Landscape of Production Eco-systems and Competitive Dynamics.
In: Technological Forecasting and Social Change, Vol. 128, 31.10.2017, p. 22-35
Journal article
Thomas Frandsen / Evolution of Modularity Literature : A 25-year Bibliometric Analysis.
In: International Journal of Operations and Production Management, Vol. 37, No. 6, 2017, p. 703-747
Journal article
Thomas Frandsen; Jawwad Raja; Sofie Østergaard Boa; Lauren Pflueger; Kai Basner / Expanding Markets Through Analytical Services and Solutions : A Case Study of Brüel & Kjær.
Frederiksberg : Copenhagen Business School, CBS 2017, 19 p.
Report
Jawwad Z. Raja; Thomas Frandsen / Exploring Servitization in China : Challenges of Aligning Motivation, Opportunity and Ability in Coordinating an External Service Partner Network.
In: International Journal of Operations and Production Management, Vol. 37, No. 11, 2017, p. 1654-1682
Journal article
Jawwad Raja; Thomas Frandsen; Jan Mouritsen / Exploring the Managerial Dilemmas Encountered by Advanced Analytical Equipment Providers in Developing Service-led Growth Strategies
In: International Journal of Production Economics, Vol. 192, 10.2017, p. 120-132
Journal article
Casper Winther-Hansen; Thomas Frandsen / Modular Cure Provision : Platforms For Provider-patient Interaction.
Paper presented at The 24th International Annual EurOMA Conference 2017, 2017
Paper
2016
Alan Pilkington; Thomas Frandsen; Martha Rehnberg / Beyond the Obvious : A Framework for Exploiting the Impact of 3D Printing.
In: IEEM 2015. 2015 IEEE International Conference on Industrial Engineering and Engineering Management. ed. /Thomas L. Magnanti. Los Alamos, CA : IEEE 2016, p. 154-158
Article in proceedings
Kai Basner; Thomas Frandsen; Jawwad Raja / Creating Markets for Servitized Offerings
Paper presented at The 23rd International Annual EurOMA Conference 2016, 2016
Paper
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