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Gülen Sari­al Abi

Professor

Subjects
Branding Consumer behaviour Digitalisation Communication Quantitative methods Psychology

Primary research areas

Con­sumer Fin­an­cial Well-Be­ing
I study how fin­an­cial scarcity and con­straints shape the way people spend, bor­row, and save. My re­search ex­plores how psy­cho­logy and mar­ket­ing tools—such as nudges, choice ar­chi­tec­ture, and mes­sage fram­ing—can help im­prove con­sumer fin­an­cial de­cisions and long-term well-be­ing.
Di­git­al­iz­a­tion and Con­sumer Vul­ner­ab­il­ity
I in­vest­ig­ate the un­in­ten­ded con­sequences of di­git­al­iz­a­tion, in­clud­ing pri­vacy con­cerns, al­gorithmic er­rors, and dis­crim­in­a­tion. My work provides in­sights into how con­sumers cope with these chal­lenges, and how firms and poli­cy­makers can design in­ter­ven­tions to min­im­ize harm while pro­mot­ing fair and re­spons­ible use of tech­no­logy.
Con­sumer Be­ha­vi­or in Times of Crises
I study how crises such as pan­dem­ics and wars change the way people think, feel, and be­have. My re­search shows, for ex­ample, how loneli­ness in­flu­ences con­sumer choices and how com­mu­nic­a­tion strategies can help people cope with un­cer­tainty and dis­rup­tion.

Ad­van­cing con­sumer in­sights for so­ci­et­al well-be­ing

I am a Professor of Marketing at Copenhagen Business School. My research explores how financial scarcity, digitalization, and societal crises influence consumer behavior, and how interventions can improve decision-making and well-being.  

At the core of my work is the ambition to ensure that marketing and consumer research address real societal problems, not just business goals. I aim to generate insights that help policymakers, companies, and communities design better solutions that improve people’s lives. I believe consumer research should be a force for good — enabling informed choices, reducing vulnerabilities, and building more inclusive and sustainable societies. 

My Research Helps 

Promote financial well-being by uncovering how scarcity shapes spending, saving, and borrowing — and by developing nudges and communication strategies that support healthier financial decisions. 

Address digital vulnerabilities by identifying how algorithm errors, privacy concerns, and technological bias affect consumers, and by guiding firms and policymakers in designing fair and responsible digital systems. 

Support people in times of crisis by showing how pandemics, wars, and loneliness change the way people think, feel, and act — and by informing communication strategies that strengthen resilience and coping. 

My work has been recognized with awards such as the Jorck’s Foundation Research Prize and the DSEB Research Award, and my publications appear in leading international journals. I contribute actively to the academic community as Editor at Psychology & Marketing, co-founder of the Northern European Consumer Research Network, and as an Expert on the Panel for Economics, Business, and Management at the Research Council of Finland. In addition, I am deeply committed to mentoring the next generation of scholars, with many of my PhD students now holding faculty positions at universities across Europe.  

December 2025

Algorithm Aversion in Joint Decision-Making

The Role of Preference for Neutrality

Aulona Ulqinaku

Aylin Cakanlar

Gü­len Sa­ri­al Abi, Professor

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20 November 2025

Marketplace Sovereignty Under Threat

A Research Curation on Marketplace Actors in Turbulent Times

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October 2025

Quando la scarsità incide sul benessere dei consumatori

Strategie di marketing per reagire

Aulona Ulqinaku

Laura Grazzini

Gü­len Sa­ri­al Abi, Professor

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