Rong Ma
Ph.d.
Om
Primary research areas
I help researchers navigate knowledge and companies create value with AI
My research explores how artificial intelligence (AI) can improve both research practices and business decision-making. I focus on using AI to make knowledge more transparent and accessible, and to help companies create value through smarter management accounting and customer analytics.
The impact of my work on society
I make literature reviews more transparent, efficient, and reproducible, helping novice and interdisciplinary researchers navigate complex knowledge.
I design AI-driven customer lifetime value models that give companies predictive and actionable insights, improving pricing, resource allocation, and customer relationships.
I support organizations in bridging technology and practice, so they can respond to digital transformation with better strategies and decisions.