Contact and practical information
Questions about the International Summer University Programme?
Before you contact us, see if you can find the answers to your questions on this and the following pages:
- ISUP courses and exams
- ISUP admission and application process
- Learn all about CBS master programmes and graduate admission
ISUP Secretariat, The International Office
International Office: New phone hours during COVID-19 restrictions
Reception phone +45 3815 3006 is now open Monday to Thursday from 1 p.m. to 3 p.m. NB: A receptionist will answer general questions about ISUP. If you have very specific questions, please send an email to the ISUP team.
You can find useful information about application, fees, student categories, courses ect. on our webpage.
For information on registration and withdrawal, check my.cbs.dk
For quick guidance and general information, contact Student Hub.
For guidance on specific programmes, choosing electives, and the like, find the student guidance counsellors for your programme.
How to get to CBS
CBS is located in Frederiksberg, close to the heart of Copenhagen. See CBS locations for more details and how to get to a specific building.
Direct links to the most common buildings used during ISUP:
- Solbjerg Plads 3
Main campus building with a wide range of auditoriums, class rooms, group study rooms, as well as the home to the largest of the CBS Libraries, and the location of the bookstore at CBS. Most classes will take place
Home to the Presidents office and top management at CBS. Some classes take place here
- Howitzvej 60
Home to Creators Floor (a cooperation between the office community Symbion and CBS targeted entrepreneurs). Some classes take place here.
- Porcelænshaven 18A
Location of the International Office and the ISUP Secretariat
- Amager Standvej 108
Examination Hall for all written sit-in exams
For how to get to CBS by public transportation please check Rejsenplanen/Journey Planner.
After you have been enrolled in ISUP, you will receive a letter with your username and password if you are a first time student at CBS, if you are currently enrolled or if you have been enrolled at CBS before, you will not receive a new login, but you should simply use your current/old account.
Your username will never change, but your password expires every 3rd month and must be updated on help.cbs.dk.
Please note that your CBS login will be valid 3 months after your last exam.
Register your personal contact information on help.cbs.dk. You will then receive a reminder when your password needs to be updated, and you will be able to reset it yourself.
Are you unable to log on to help.cbs.dk, and haven’t you registered your contact information yet? Please contact the IT Support or call +45 3815 3575
What is my.cbs.dk?
My.cbs.dk is the student intranet for students enrolled at CBS.
Here you can find information regarding exams, studies, contact informations to verious CBS units, student life ect.
How do I get access?
After you have been admitted to the programme, the ISUP Secretariat will send your CBS username and password, which is needed for logging in. You should receive this by mid/end-May at the latest.
What is CBS Canvas?
CBS Canvas is the e-learning platform used by students for the following:
- Find course information, preliminary assignments, additional material etc.
- Post messages and communicate with their instructor and fellow students
How do I get access?
After you have been admitted to the programme, the ISUP Secretariat will send your CBS username and password, which is needed for logging in. You should receive this by mid/end-May at the latest. Then you can access CBS Canvas
What is Digital Exam?
The exam system, Digital Exam, is used at CBS to administrate exams digitally. The system lives up to the Danish governments strategy for digitalisation of university exams and supports a modern and digitised approach to conducting and assessing exams.
The system is digitalising the entire exam process: from Planning the exam, transferring data from STADS, presenting the assignment to the students, conducting and submitting the assignment, to automatic forwarding of the assignment to the assessors, grading and automatic registration in STADS. The ambition is that no paper will be needed at any point in the process.
How do i access Digital Exam?
You access Digital Exam by following the link below and log in with your CBS username and password
I have problems uploading my exam project, what do I do?
Printing, photocopying and scanning at CBS Library.
Alternative print and copy services in Frederiksberg
- Frederiksberg Library - Falkoner Plads 3, 2000 Frederiksberg (2 min.)
- Vester kopi - Falkoner Allé 8, 2000 Frederiksberg (6 min.)
- Printstation - Falkoner Allé 112, 2000 Frederiksberg (12 min.)
- Jensen Print - Tårnborgvej 9, 1901 Frederiksberg C (22 min.)
Distance in minutes on foot from Solbjerg Plads 3.
Occasionally, students abroad have serious medical problems, are involved in accidents or victims of assault.
- your family (in all cases)
- your host university (in all cases) - they cannot help you, if they don't know!
- other students (they are often the closest ones to help)
- get help at the hospital (injury, assault, etc.)
- contact local police (robbery, assault, etc.)
- your insurance company (medical or legal assistance)
- your Embassy or Consulate (loss of passport, arrestation, natural disasters, terrorist attacks, etc.)
- counsellor (you might need professional help, if you have been involved in an emergency situation or helped others in a crisis)
Inform the CBS International Office
Remember, the International Office is here to help you. If you find yourself in an emergency situation, please contact us immediately.
What do we consider an emergency
- Natural disasters/Terrorist attacks
What is definitely NOT considered an emergency!
- I lost my key and can’t get in my room/apartment
- I can’t find my class room
- My shower doesn’t work
Question: Do I need a visa to study at ISUP?
Answer: Some students who come to Denmark to participate in ISUP will have to apply for a short term visa for the period of the duration of the programme. Since you are going to study in Denmark for less than three months, you will not get a student visa. You can check the Ministry of Foreign Affairs of Denmark's hompage to see whether or not you need to apply for a short term visa for entering Denmark. Students from many countries, including the U.S., do not need to apply for a short term visa if their stay in Denmark is under three months.
Students, who need to apply for a short term visa to enter Denmark, should apply at the Danish embassy or consulate in their home country as early as possible once they have received their letter of acceptance from ISUP Secretariat as it takes up to three months to get a visa. Please remember that if you need a visa, your passport must be valid until at least three months after the expiry date of the visa.
Question: Can I apply for a scholarship to cover my costs for studying at ISUP?
Answer: As a state owned institution, CBS has no scholarships to offer to ISUP students. However, it may be possible that your home university has scholarships for taking part in international education opportunities.
Question: Why is the course I wish to take not approved on the positive/negative list?
Answer: Your study board decides which electives you can take at ISUP. If your desired course is not approved on the positive/negative list please contact your study board for further explanation.
Question: Can I get on a waiting list if I do not get my first choice or if I have missed the application deadline?
Answer: No, it is not possible to get on a waiting list for courses at ISUP. Even if someone withdraws from the course, it will not open a place as we overbook all courses.
Question: Can I switch courses if I find out that I need/want another one?
Answer: No, it is not possible to switch courses. We will overbook all courses in relation to the number of places in each course. So even if someone else withdraws, this will not leave a place to be filled.
Question: Will ISUP courses be taught year by year?
Answer: ISUP courses are "season courses" and may not be offered year by year. This means that you must pass the last exam attempt no later than November of the year in which you attend ISUP.
Question: I am applying as a credit transfer student. I have uploaded all documents in my online application except the pre-approval of credit transfer letter. I have applied for a pre-approval at my institution, but it is not likely that I will receive it before the application deadline. Can I hand in the pre-approval letter after the deadline? Will my application still be considered?
Answer: You have to submit all documentation by the application deadline, otherwise your application will be rejected. If you cannot present a course pre-approval within the application deadline, you have the possibility to change to the student category Open University Students (fee-paying) by sending an email to firstname.lastname@example.org. You must do this within the application deadline. Please note that we hereafter do not change the student category and/or refund the course fee, even though you hand in your pre-approval.
Question: I have uploaded all documents in my online application except a copy of my passport. I have applied for a new passport, but it is not likely I am going to get it by the application deadline. What should I do?
Answer: You have to submit all documentation by the application deadline, otherwise your application will be rejected.
Question: Can I submit my missing documents by email?
Answer: No, you cannot. Please log on to your online application through the link you received in the confirmation email and upload the documentation there.
Question: Can I upload my driver's license?
Answer: No, we only accept a valid passport or EU/national identity card stating your citizenship.
Question: I am interested in taking a course with a basic understanding in finance as a prerequisite. I have yet to take an introductory course in finance, but I believe that I qualify as having a basic understanding of the subject. Is this good enough to satisfy the prerequisite or do I need to have taken a finance course?
Answer: In your online application you will be asked to confirm that you fulfil the prerequisites for the course. You will not be asked to document your confirmation. It is your own responsibility to evaluate whether you think you fulfil the prerequisites and will be able to follow the course.
Question: I am a first time student at CBS and I have not received my CBS username and password, what do I do?
Answer: In the beginning of May we will send all first time students at CBS their CBS username and password by email. If you have not received the letter by the end of May, please contact the ISUP secretariat at email@example.com immediately, and we will look into it for you.
Question: I have been enrolled at CBS before, but I cannot logon and reset my password, what do I do?
Answer: If you cannot remember your password and you are not able to logon to help.cbs.dk and reset it yourself, please contact CBS IT at firstname.lastname@example.org - The ISUP secretariat cannot help you resetting your password.
Question: I am a Non-European Freemover and I applied for the ISUP a few weeks ago. However, I still don't know how to pay the tuition fee. Could you please give me the payment information?
Answer: The tuition fee should be transferred to the bank account mentioned in the section Fees and costs under Application and fees.
Question: I am an Open University Student and I am wondering when I have to pay for my course(s)?
Answer: The payment instructions will be sent to your CBS email account by end-May, if you have not received your CBS username and password by mid-May, please contact the ISUP secretariat at email@example.com and we will look into it for you (Please note that it is not possible to get the payment instructions sent to another email address).
Question: I am an Open University Student and I have not received my CBS user ID, can I pay in another way?
Answer: No, you need to pay for your course(s) on the Epayment portal, where you sign on with your CBS user ID. If you have not received the email with your CBS user ID by mid-May, please contact the ISUP secretariat.
NB! THE PROGRAMME WILL TAKE PLACE ONLINE IN 2021