Inaugural Lecture by Professor MSO Kim Sundtoft Hald

Performance management in operations, business relationships and supply chains
Productivity, cost, flexibility, dependability, speed, quality and innovation all captures important dimensions of performance and value creation in operations, in business relationships and in supply networks. However and although the measurement and management of performance in and between firms is a powerful managerial mechanism, it is also a complex managerial endeavor. When successful, performance measurement systems may provide fundamental information for strategic decision making and reconfiguration in and between firms. They may motivate behavioral changes of the involved actors near or dislocated across time and space, and performance measurement may even sometimes challenge and re-construct strategies, identities, business relationships and supply chains themselves. However, when challenged, performance measures may create unanticipated and even adversarial effects to the firm and to the wider supply chain. In the lecture Kim Sundtoft Hald will reflect on insights from his own research. In addition he will offer an inter-disciplinary research agenda that will relate operations management, supply chain management, management accounting, industrial marketing management as well as organizational perspectives on performance management in firms and supply networks.

Program     
14:00-14:05 Welcome by Head of Department Carsten Ørts Hansen
14:05-14:15: Introduction by the Dean of Research Peter Møllgaard
14:15-15:00 Inaugural lecture by Kim Sundtoft Hald
15:00-16:00 Reception

About Kim     
Kim Sundtoft Hald is Professor (MSO) in the Department of Operations Management and the Associate Dean of the Diploma Programmes at Copenhagen Business School. His research areas cover operations management, management accounting and organizational perspectives on performance management. Particularly, he is interested in the relation between performance measurement practices and their effects in manufacturing and service operations as well as between firms in business relationships and supply networks. Emerging research interests include the measurement and constitution of productivity in supply networks as well as the role of management accounting and performance measurement in resolving managerial dilemmas in supply networks. Some of Kim Sundtoft Hald´s work has been published in leading operations management, management accounting and marketing management journals, as well as in books and in discipline-related conference proceedings.