Most Read Article Award
01/19/2015
Most Read Article Award, 2014 and 2015. The article “The relationship between customer satisfaction and loyalty: cross-industry differences” (by Lars Grønholdt, Anne Martensen and Kai Kristensen), Total Quality Management, Vol. 11, No. 4-6, 2000, p. S509-S514, is awarded as the most read article in the journal from publication date based on full-text and pdf views.
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