Department of Digitalization

Helle Zinner
Head of Department
Associate Professor

Room: HOW/60-2.01a
E-mail: hzh.digi@cbs.dk

Associate Professor Helle Zinner Henriksen is Head of Department of Digitalization at CBS. Her main focus is on IT in the public sector. Her research focuses on gains of IT-uptake in a broader sense, where benefits of IT not necessarily relates to monetary gains. Her research is empirically driven and pursues a qualitative approach, mainly using appreciative inquiry in the field of work.

Primary research areas
  • IT in public sector
  • Value of IT investments in public sector
  • Diffusion of IT innovation
  • Standards
Link to this homepage
  • Master of Public Governance (MPG)
  • Valgfag: Nye kommunikationsformer på nettet.
  • Master thesis at CM(it)
Selected publications
  • Andersen, K. N., Medaglia, R. and Henriksen, H. Z. (2012) Social Media in Public Health care : Impact Domain Propositions. Government Information Quarterly, Volume 29 (4), pp. 462-469.
  • Henningsson, S. and Henriksen, H. Z. (2011). Inscription of Behaviour and Flexible Interpretation in Information Infrastructures : The Case of European e-Customs. Journal of Strategic Information Systems, Vol. 20 (4), pp. 355-372.
  • Rukanova, B., van Stijn, E., Henriksen, H. Z., Baida, Z. and Tan, Y-H.(2009) Understanding the influence of multiple levels of governments on the development of inter-organizational systems. European Journal of Information Systems, volume 18(3), pp. 387-408.
  • Andersen, K. N., Henriksen, H. Z, Medaglia, R., Danziger, J. N., Sannarnes, M. K., and Enemærke, M. (2010). Fads and Facts of E-Government: A Review of Impacts of E-government (2003-2009) International Journal of Public Administration - vol. 33(11)
Publications sorted by:
Agneta Ranerup; Helle Zinner Henriksen / Enrolling Citizens as Informed Consumers in Quasi-markets
In: Information Technology and People, 19.7.2019
Journal article > peer review
Jungwoo Lee; Kim Normann Andersen; Helle Zinner Henriksen / Impact of IT in the Public Sector Workplace
In: Proceedings of the 20th Annual International Conference on Digital Government Research. ed. /Yu-Che Chen; Fadi Salem; Anneke Zuiderwijk. New York : Association for Computing Machinery 2019, p. 370-377 (ACM International Conference Proceeding Series)
Article in proceedings > peer review
Agneta Ranerup; Helle Zinner Henriksen / Value Positions Viewed through the Lens of Automated Decision-making : The Case of Social Services.
In: Government Information Quarterly, 29.5.2019
Journal article > peer review
Peter Andre Busch; Helle Zinner Henriksen / Digital Discretion : A Systematic Literature Review of ICT and Street-level Discretion.
In: Information Polity, Vol. 23, No. 1, 2018, p. 3-28
Review > peer review
Boriana Rukanova; Stefan Henningsson; Helle Zinner Henriksen; Yao-Hua Tan / Digital Trade Infrastructures : A Framework for Analysis.
In: Complex Systems Informatics and Modeling Quarterly, Vol. 14, No. March/April, 2018
Journal article > peer review
Magnus Bergquist; Helle Zinner Henriksen; Arto Ojala; Polyxeni Vassilakopoulou / Editorial
In: Scandinavian Journal of Information Systems, Vol. 30, No. 2, 2018, 2 p., p. 1-2
Magnus Bergquist; Helle Zinner Henriksen; Arto Ojala; Polyxeni Vassilakopoulou / Editorial
In: Scandinavian Journal of Information Systems, Vol. 30, No. 1, 2018, 2 p., p. 1-2
Helle Zinner Henriksen / One Step Forward and Two Steps Back : E-government Policies in Practice.
In: Policy Analytics, Modelling, and Informatics: Innovative Tools for Solving Complex Social Problems. . ed. /J. Ramon Gil-Garcia; Theresa A. Pardo; Luis F. Luna-Reyes. Cham : Springer 2018, p. 79-97 (Public Administration and Information Technology, Vol. 24)
Book chapter > peer review
Peter Andre Busch; Helle Zinner Henriksen; Øystein Sæbø / Opportunities and Challenges of Digitized Discretionary Practices : A Public Service Worker Perspective.
In: Government Information Quarterly, Vol. 35, No. 4, 10.2018, p. 547-556
Journal article > peer review
Boriana Rukanova; Helle Zinner Henriksen; Frank Heijmann; Siti Arna Arifah Arman; Yao-Hua Tan / Public Funding in Collective Innovations for Public–private Activities
In: Electronic Government - 17th IFIP WG 8.5 International Conference, EGOV 2018, Proceedings: Proceedings of the 17th IFIP WG 8.5 International Conference, EGOV 2018. . ed. /Peter Parycek; Olivier Glassey; Marijn Janssen; Hans Jochen Scholl; Efthimios Tambouris; Evangelos Kalampokis; Shefali Virkar. Cham : Springer 2018, p. 132-143 (Lecture Notes in Computer Science, Vol. 11020)
Article in proceedings > peer review
More results... (total 115 results)
Research Projects
Outside activities


  • Sponsored talks: COK and HK Stat
  • University of Adger, Norway: Part-time professorship (20%)
  • IT in public sector, Dansk IT: Member of the political commitee