hzhdigi

Department of Digitalization

Helle Zinner
Henriksen
Head of Department
,
Professor with Special Responsibilities


Room: HOW/60-2.01a
Tel:
+4538152452
E-mail: hzh.digi@cbs.dk
Helle Zinner Henriksen
Presentation

Helle Zinner Henriksen is Head of Department of Digitalization at CBS. Her main research focus is on IT in the public sector. Her research focuses on data-driven decision making with a particular focus on how discretionary practices in public administration are influenced by uptake of advanced information technologies such as AI and RPA. Another more recent research interest relates to Digitalization of the SDGs with particular focus on Goal #16 – “Peace, justice and strong institutions”. Her research is empirically driven and applies a qualitative approach.

Primary research areas
  • Digital government
  • Data-driven decision making
  • AI in public sector
  • Uptake of digital technologies in public sector.
Links
Link to this homepage
www.cbs.dk/en/staff/hzhdigi
Courses
  • Decision making for strategy execution
Selected publications
  • Busch, P. A., Henriksen, H. Z., & Sæbø, Ø. (2018). Opportunities and challenges of digitized discretionary practices: a public service worker perspective. Government Information Quarterly35(4), 547-556.

  • Ranerup, A., & Henriksen, H. Z. (2019). Enrolling citizens as informed consumers in quasi-markets. Information Technology & People, 32(6), 1517-1535.

  • Henningsson, S., & Henriksen, H. Z. (2011). Inscription of behaviour and flexible interpretation in Information Infrastructures: The case of European e-Customs. The Journal of Strategic Information Systems20(4), 355-372.

  • Andersen, K. V., & Henriksen, H. Z. (2006). E-government maturity models: Extension of the Layne and Lee model. Government information quarterly23(2), 236-248.

Publications sorted by:
2021
Ojelanki Ngwenyama; Helle Zinner Henriksen; Daniel Hardt / Public Management Challenges in the Digital Risk Society : A Critical Analysis of the Public Debate on Implementation of the Danish NemID.
In: European Journal of Information Systems, 7.5.2021
Journal article > peer review
2020
Agneta Ranerup; Helle Zinner Henriksen / Digital Discretion : Unpacking Human and Technological Agency in Automated Decision Making in Sweden’s Social Services.
In: Social Science Computer Review, 17.12.2020
Journal article > peer review
Kim Normann Andersen; Jungwoo Lee; Helle Zinner Henriksen / Digital Sclerosis? : Wind of Change for Government and the Employees.
In: Digital Government: Research and Practice, Vol. 1, No. 1, 2.2020
Journal article > peer review
2019
Helle Zinner Henriksen; Arto Ojala; Polyxeni Vassilakopoulou; Katrin Jonsson / Editorial
In: Scandinavian Journal of Information Systems, Vol. 31, No. 1, 2019, 2 p., p. 1-2
Editorial
Agneta Ranerup; Helle Zinner Henriksen / Enrolling Citizens as Informed Consumers in Quasi-markets
In: Information Technology and People, Vol. 32, No. 6, 2019, p. 1517-1535
Journal article > peer review
Jungwoo Lee; Kim Normann Andersen; Helle Zinner Henriksen / Impact of IT in the Public Sector Workplace
In: Proceedings of the 20th Annual International Conference on Digital Government Research. ed. /Yu-Che Chen; Fadi Salem; Anneke Zuiderwijk. New York : Association for Computing Machinery 2019, p. 370-377 (ACM International Conference Proceeding Series)
Article in proceedings > peer review
Agneta Ranerup; Helle Zinner Henriksen / Value Positions Viewed through the Lens of Automated Decision-making : The Case of Social Services.
In: Government Information Quarterly, Vol. 36, No. 4, 10.2019
Journal article > peer review
2018
Peter Andre Busch; Helle Zinner Henriksen / Digital Discretion : A Systematic Literature Review of ICT and Street-level Discretion.
In: Information Polity, Vol. 23, No. 1, 2018, p. 3-28
Review > peer review
Boriana Rukanova; Stefan Henningsson; Helle Zinner Henriksen; Yao-Hua Tan / Digital Trade Infrastructures : A Framework for Analysis.
In: Complex Systems Informatics and Modeling Quarterly, Vol. 14, No. March/April, 2018
Journal article > peer review
Magnus Bergquist; Helle Zinner Henriksen; Arto Ojala; Polyxeni Vassilakopoulou / Editorial
In: Scandinavian Journal of Information Systems, Vol. 30, No. 2, 2018, 2 p., p. 1-2
Editorial
More results... (total 119 results)
Research Projects
Outside activities

2021:

No outside activities

2018-2019:

  • Sponsored talks: COK and HK Stat
  • IT in public sector, Dansk IT: Member of the political commitee