Department of Digitalization

Helle Zinner
Head of Department
Professor with Special Responsibilities

Room: HOW/60-2.01a
E-mail: hzh.digi@cbs.dk
Helle Zinner Henriksen

Helle Zinner Henriksen is Head of Department of Digitalization at CBS. Her main research focus is on IT in the public sector. Her research focuses on data-driven decision making with a particular focus on how discretionary practices in public administration are influenced by uptake of advanced information technologies such as AI and RPA. Another more recent research interest relates to Digitalization of the SDGs with particular focus on Goal #16 – “Peace, justice and strong institutions”. Her research is empirically driven and applies a qualitative approach.

Primary research areas
  • Digital government
  • Data-driven decision making
  • AI in public sector
  • Uptake of digital technologies in public sector.
Link to this homepage
  • Decision making for strategy execution
Selected publications
  • Busch, P. A., Henriksen, H. Z., & Sæbø, Ø. (2018). Opportunities and challenges of digitized discretionary practices: a public service worker perspective. Government Information Quarterly35(4), 547-556.

  • Ranerup, A., & Henriksen, H. Z. (2019). Enrolling citizens as informed consumers in quasi-markets. Information Technology & People, 32(6), 1517-1535.

  • Henningsson, S., & Henriksen, H. Z. (2011). Inscription of behaviour and flexible interpretation in Information Infrastructures: The case of European e-Customs. The Journal of Strategic Information Systems20(4), 355-372.

  • Andersen, K. V., & Henriksen, H. Z. (2006). E-government maturity models: Extension of the Layne and Lee model. Government information quarterly23(2), 236-248.

Publications sorted by:
Raghava Rao Mukkamala; Robert J. Kauffman; Helle Zinner Henriksen / Champions for Social Good : How can we Discover Social Sentiment and Attitude-driven Patterns in Prosocial Communication?.
In: Journal of the Association for Information Systems, Vol. 24, No. 6, 11.2023, p. 1562-1593
Journal article > peer review
Ojelanki Ngwenyama; Helle Zinner Henriksen; Daniel Hardt / Public Management Challenges in the Digital Risk Society : A Critical Analysis of the Public Debate on Implementation of the Danish NemID.
In: European Journal of Information Systems, Vol. 32, No. 2, 4.2023, p. 108-126
Journal article > peer review
Ojelanki Ngwenyama; Frantz Rowe; Stefan Klein; Helle Zinner Henriksen / The Open Prison of the Big Data Revolution : False Consciousness, Faustian Bargains, and Digital Entrapment.
In: Information Systems Research, 31.10.2023
Journal article > peer review
Ryan T. Wright; Carol Saunders; Saonee Sarker; Atreyi Kankanhalli; Edgar A. Whitley; Virpi Kristina Tuunainen; Helle Zinner Henriksen / The Scholarly Divide : Insights from the AIS Well-being Project.
In: Communications of the Association for Information Systems, Vol. 52, No. 1, 7.2023, p. 777-797
Journal article > peer review
Helle Zinner Henriksen; Traci Carte; Ulrike Schultze; Dawn Owens; Maung Sein / AIS4C : AIS Candid Conversation on Community Conduct: Panel Report from ICIS 2020.
In: Communications of the Association for Information Systems, Vol. 51, No. 1, 8.2022, p. 80-94
Journal article > peer review
Agneta Ranerup; Helle Zinner Henriksen / Digital Discretion : Unpacking Human and Technological Agency in Automated Decision Making in Sweden’s Social Services.
In: Social Science Computer Review, Vol. 40, No. 2, 4.2022, p. 445-461
Journal article > peer review
Helle Zinner Henriksen; Devinder Thapa; Amany Elbanna / Sustainable Development Goals in IS Research : Opening the Agenda beyond Developing Countries’ Research.
In: Scandinavian Journal of Information Systems, Vol. 33, No. 2, 2021, 6 p., p. 97-102
Kim Normann Andersen; Jungwoo Lee; Helle Zinner Henriksen / Digital Sclerosis? : Wind of Change for Government and the Employees.
In: Digital Government: Research and Practice, Vol. 1, No. 1, 2.2020
Journal article > peer review
Helle Zinner Henriksen; Arto Ojala; Polyxeni Vassilakopoulou; Katrin Jonsson / Editorial
In: Scandinavian Journal of Information Systems, Vol. 31, No. 1, 2019, 2 p., p. 1-2
Agneta Ranerup; Helle Zinner Henriksen / Enrolling Citizens as Informed Consumers in Quasi-markets
In: Information Technology and People, Vol. 32, No. 6, 2019, p. 1517-1535
Journal article > peer review
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