My research focuses on exploring two major research themes: A major theme is work relationships within and between organizations, particularly everyday conflict between different professional groups. I have a particular interest in how meaning and action interact in processes of conflict handling in surface and subsurface domains of working life when people meet in social interaction.

Another major theme concerns emotionality in organisations where I use primarily ethnographic research designs to observe and inquire beyond the surface of organisations and individual experiences of organising. My work looks at a wide range of settings including health care, correctional institutions, nonprofit organisations, retail, and financial institutions. In a new research project, I explore the organizing of police encounters with victims of crime.