Department of Digitalization

Kim Normann

Room: HOW/60-2.11

Professor Kim Normann Andersen is Study Program Director for the IT-focused bachelor and master programs at CBS. He holds a Ph.D. in Political Science from Copenhagen University. His research focuses on implementation and impacts of technologies in government such as robots, online communication, self service, social media. He has been visiting scholar in Asia, USA, and Europe and involved a number of EU and EU-Asia projects. He has been appointed to various international and national committees within open document standards and large scale IT projects.


Primary research areas
  • eHealth Technologies and Management
  • eGovernment Implementation and Impacts
  • Robots and the Management Response
  • Social Media in Government
  • Implementation of Large Scale IT Projects
Curriculum Vitae
Social media
Link to this homepage
  • Robots (management challenges - industry, service, social robots, software robots)
  • eHealth (online consultations between doctors and patients, online health communities)
  • Large scale IT projects in public sector
  • In particular I am interested in projects/ thesis with an international dimension (key focus: Germany, S. Korea, Japan)
Publications sorted by:
Kim Normann Andersen; Jungwoo Lee; Helle Zinner Henriksen / Digital Sclerosis? : Wind of Change for Government and the Employees.
In: Digital Government: Research and Practice, Vol. 1, No. 1, 2.2020
Journal article > peer review
Lasse Berntzen; Marius Rohde Johannesen ; Kim Normann Andersen / Forward Value Creation and Digital Government : Solving the Cost-Benefit Paradox?.
In: Electronic Governance and Open Society: Challenges in Eurasia 6th International Conference: Proceedings of the EGOSE 2019 St. Petersburg, Russia, November 13–14, 2019 . . ed. /Andrei Chugunov; Igor Khodachek; Yuri Misnikov; Dmitrii Trutnev. Cham : Springer 2020, p. 194-206 (Communications in Computer and Information Science, Vol. 1135)
Article in proceedings > peer review
Jungwoo Lee; Kim Normann Andersen; Helle Zinner Henriksen / Impact of IT in the Public Sector Workplace
In: Proceedings of the 20th Annual International Conference on Digital Government Research. ed. /Yu-Che Chen; Fadi Salem; Anneke Zuiderwijk. New York : Association for Computing Machinery 2019, p. 370-377 (ACM International Conference Proceeding Series)
Article in proceedings > peer review
Lasse Berntzen; Marius Rohde Johannessen; Kim Normann Andersen; Jonathan Crusoe / Parliamentary Open Data in Scandinavia
In: Computers, Vol. 8, No. 3, 9.2019
Journal article > peer review
Kim Normann Andersen; Jeppe Agger Nielsen; Soonhee Kim / Use, Cost, and Digital Divide in Online Public Health Care : Lessons from Denmark.
In: Transforming Government: People, Process and Policy, Vol. 13, No. 2, 2019, p. 197-211
Journal article > peer review
Kim Normann Andersen / Alle mand til kamp! Kæmp, også når det er svært!
In: Forskerbidrag til Ledelseskommissionen. ed. /Caroline Burchardt. København : Ledelseskommissionen 2017, p. 4-9
Report chapter
Torkil Clemmensen; Jeppe Agger Nielsen; Kim Normann Andersen / Service Robots : Interpretive Flexibility or Physical Appropriation?.
Abstract from ECCE 2017 - European Conference on Cognitive Ergonomics, 2017
Conference abstract for conference
Lester Allan Lasrado; Ravi Vatrapu; Kim Normann Andersen / A Methodological Demonstration of Set-theoretical Approach to Social Media Maturity Models Using Necessary Condition Analysis
In: PACIS 2016 Proceedings. ed. /Patrick Y.K. Chau; She-I Chang. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL) 2016
Article in proceedings > peer review
Lester Lasrado; Ravi Vatrapu; Kim Normann Andersen / A Set Theoretical Approach to Maturity Models : Guidelines and Demonstration.
In: ICIS 2016 ProceedingsAtlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL) 2016, p. 20 (Proceedings of the International Conference on Information Systems, Vol. 37)
Article in proceedings > peer review
Andreas Møller Jørgensen; Kim Normann Andersen / Navigating Troubled Waters : Bringing the E-Democratic Ship into Safe Harbour?.
In: Transforming Government, Vol. 10, No. 4, 2016, p. 591-604
Journal article > peer review
More results... (total 200 results)
Research Projects
Outside activities


  • Lecture for Dossier Danmark
  • Lecture for Danske Bank
  • Erhvervsstyrelsen: Evaluation of applications