Department of Digitalization

Professor MSO

Kontor: HOW/60-4.19
, Mobil:
+45 41852149
E-mail: ct.digi@cbs.dk

Chee-Wee Tan is an Associate Professor in the Department of IT Management at Copenhagen Business School. He holds a PhD in Business Administration from the University of British Columbia (Canada) as well as Master of Science and Bachelor of Science degrees from the National University of Singapore (Singapore). His primary research interests focuses on design and innovation issues related to the delivery of digital services in various contexts (e.g., e-business, e-commerce, e-government, e-health, e-marketplace and m-commerce). Particularly, he is interested in discovering how value can be extracted from digital services and exploring ways by which contemporary technological trends (e.g., big data, gamification and social media) can contribute to the design of innovative services. Chee-Wee Tan is currently serving as Associate Editor for MIS Quarterly.

Primære forskningsområder
  • Human-Computer Interaction
  • Design Science
  • Digital Service Innovation
  • Crowdsourcing
  • Data Reduction and Visualization
  • Gamification
  • Social Media
Sociale medier
Link til denne hjemmeside

Innovation and New Technology


I welcome any Master thesis projects that align with my primary research areas.

Topics I like to supervise:

  • Aspects of digital service design: convenience, quality, failure and recovery
  • Context-aware service innovation
  • Crowd strategies in service innovation
  • Use of big data analysis in service innovation
  • Design of innovative gamification services
  • Design of innovative social networking services
  • Any other topics related to service design and/or innovation in mobile and/or online contexts

Topics I have supervised before:

  • Service convenience and quality in various contexts
  • Electronic commerce
  • Electronic government
  • Mobile applications
  • Social networks
Udvalgte publikationer
  • Tan, C. W., Benbasat, I., & Cenfetelli, R. (2013). IT-mediated customer service content and delivery in electronic governments: An empirical investigation of the antecedents of service quality. MIS Quarterly, 37(1), 2013, 77-109.
  • Lim, E. T. K., Tan, C. W., Cyr, D., Pan, S. L., & Xiao, B. (2012). Advancing public trust relationships in electronic government: The Singapore e-filing journey. Information Systems Research, 23(4), 1110-1130.
  • Tan, C. W., & Benbasat, I. (2009). IT-mediated customer services in e-government: A citizen’s perspective. Communications of the AIS, 24(12), 175-198.
  • Pan, S. L., Tan, C. W., & Lim, E. T. K. (2006). Customer relationship management (CRM) in e-government: A relational perspective. Decision Support Systems, 42(1), 237-250.
  • Tan, C. W., & Pan, S. L. (2003). Managing e-transformation in public sector: An e-government study of the Inland Revenue Authority of Singapore (IRAS). European Journal of Information Systems, 12(4), 269-281.
Publikationer sorteret efter:
Bo Sophia Xiao; Eric Lim; Chee-Wee Tan / Introduction to the Minitrack “The Sharing Economy”
I: Proceedings of the 52nd Hawaii International Conference on System SciencesHonolulu : Hawaii International Conference on System Sciences (HICSS) The 52nd Hawaii International Conference on System Sciences. HICSS 2019, 2019, s. 921-922 (Proceedings of the Annual Hawaii International Conference on System Sciences)
Forord/efterskrift > peer review
Xiangang Qin; Chee-Wee Tan; Torkil Clemmensen / Unraveling the Influence of the Interplay Between Mobile Phones’ and Users’ Awareness on the User Experience (UX) of Using Mobile Phones
I: Human Work Interaction Design. Designing Engaging Automation: Revised Selected Papers of the 5th IFIP WG 13.6 Working Conference. HWID 2018. . red. /Barbara Rita Barricelli; Virpi Roto; Torkil Clemmensen; Pedro Campos; Arminda Lopes; Frederica Gonçalves; José Abdelnour-Nocera. Cham : Springer 2019, s. 69-84 (IFIP Advances in Information and Communication Technology, Vol. 544)
Konferencebidrag i proceedings > peer review
Cao Fang; Weiquan Wang; Chee-Wee Tan; Eric T. K. Lim; XinMei Lui / Are Social Dominance-based Faultlines Harmful in Crowdsourcing Tournaments?
I: Proceedings of the Seventy-eight Annual Meeting of the Academy of Management. red. /Guclu Atinc. Briar Cliff Manor, NY : Academy of Management 2018 (Academy of Management Proceedings)
Konferencebidrag i proceedings > peer review
Liana Razmerita; Kathrin Kirchner; Kai Hockerts; Chee-Wee Tan / Collaborative Intentions in a Massive Open Online Course (MOOC)
Paper presented at 78th Annual Meeting of The Academy of Management , 2018
Paper > peer review
Bingqing Xiong; Na Jiang; Mengyao Fu; Jian Yao; Chee-Wee Tan; Eric T. K. Lim; Weiquan Wang; Jianfeng Gu / Come Rain and Shine? : Exploring the Effects of Mobile Weather Applications on Users’ Movements.
I: PACIS 2018 Proceedings. red. /Motonari Tanabu; Dai Senoo. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL) 2018
Konferencebidrag i proceedings > peer review
Xiangang Qin; Chee-Wee Tan; Effie Lai-Chong Law; Torkil Clemmensen; Hequn Qu; Diandi Chen / Deciphering the Role of Context in Shaping Mobile Phone Usage : Design Recommendations for Context-aware Mobile Services from a Cross-Cultural Perspective.
I: ChineseCHI '18: Proceedings of the Sixth International Symposium of Chinese CHI. New York, NY : Association for Computing Machinery 2018, s. 39-48 (ACM International Conference Proceeding Series)
Konferencebidrag i proceedings > peer review
Erol Kazan; Chee-Wee Tan; Eric T. K. Lim; Carsten Sørensen; Jan Damsgaard / Disentangling Digital Platform Competition : The Case of UK Mobile Payment Platforms.
I: Journal of Management Information Systems, Vol. 35, Nr. 1, 2018, s. 180-219
Tidsskriftartikel > peer review
Hongxiu Li; Lirui Li; Chunmei Gan; Yong Liu; Chee-Wee Tan; Zhonghua Deng / Disentangling the Factors Driving Users' Continuance Intention towards Social Media : A Configurational Perspective.
I: Computers in Human Behavior, Vol. 85, 8.2018, s. 175-182
Tidsskriftartikel > peer review
Daniel Lundgaard; Liana Razmerita; Chee-Wee Tan / Emergent Collaboration on Twitter : A Case Study of the #BlackLivesMatter Movement.
I: Proceedings of the 51st Hawaii International Conference on System Sciences 2018Honolulu : Hawaii International Conference on System Sciences (HICSS) 2018, s. 2193-2202 (Proceedings of the Annual Hawaii International Conference on System Sciences)
Konferencebidrag i proceedings > peer review
Yijing Li; Wenjie Fan; Albert Fei Liu; Eric T. K. Lim; Yong Liu; Chee-Wee Tan / Exploring the Nudging and Counter-nudging Effects of Campaign Updates in Crowdfunding
I: PACIS 2018 Proceedings. red. /Motonari Tanabu; Dai Senoo. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL) 2018
Konferencebidrag i proceedings > peer review
Flere resultater ...(i alt 105 )