ctadigi

Department of Digitalization

Chee-Wee
Tan
Professor
,
PhD


Room: HOW/60-4.18
Tel:
+4538154468
, Mobile:
+45 41852149
E-mail: ct.digi@cbs.dk
Presentation

Chee-Wee Tan is a Professor w/ Special Responsibilities in Research Excellence at the Department of Digitization in Copenhagen Business School (CBS). He holds a PhD in Business Administration from the University of British Columbia (Canada) as well as Master of Science and Bachelor of Science degrees from the National University of Singapore (Singapore). His primary research interests focuses on design and innovation issues related to the delivery of digital services in various contexts (e.g., e-business, e-commerce, e-government, e-health, e-marketplace and m-commerce). Particularly, he is interested in discovering how value can be extracted from digital services and exploring ways by which contemporary technological trends (e.g., big data, gamification and social media) can contribute to the design of innovative services. Chee-Wee currently serves as an Associate Editor for Internet Research (IntR), Journal of Management Analytics (JMA) and MIS Quarterly (MISQ). In addition, Chee-Wee is also serving as an Advisory Board Member for Industrial Management & Data Systems (IMDS) and has served as Guest Editor for special issues at Decision Support Systems (DSS) and JMA. Chee-Wee is a past recipient of the Outstanding Associate Editor Award for services rendered to MISQ.

Primary research areas
  • Human-Computer Interaction
  • Design Science
  • Crowd Platforms
  • Data Reduction and Visualization
  • Financial Technology
  • Gamification
  • Social Media
Social media
Links
Link to this homepage
www.cbs.dk/en/staff/ctadigi
Courses
  • Innovation and New Technology
  • Qualitative Research Methods
  • Quantitative Research Methods
  • Executive Summer School
Supervision

I welcome any Master thesis projects that align with my primary research areas.

Topics I like to supervise:

  • Aspects of digital service design: convenience, quality, failure and recovery
  • Context-aware service innovation
  • Crowd strategies in service innovation
  • Use of big data analysis in service innovation
  • Design of financial technology services
  • Design of innovative gamification services
  • Design of innovative social networking services

Any other topics related to service design and/or innovation in mobile and/or online contexts.

Topics I have supervised before:

  • Service convenience and quality in various contexts
  • Data analytics
  • Digital business models
  • Electronic commerce / government
  • Mobile applications
  • Social networks
Selected publications
  • Tan, C. W., Benbasat, I., & Cenfetelli, R. (2013). IT-mediated customer service content and delivery in electronic governments: An empirical investigation of the antecedents of service quality. MIS Quarterly, 37(1), 2013, 77-109.
  • Lim, E. T. K., Tan, C. W., Cyr, D., Pan, S. L., & Xiao, B. (2012). Advancing public trust relationships in electronic government: The Singapore e-filing journey. Information Systems Research, 23(4), 1110-1130.
  • Tan, C. W., & Benbasat, I. (2009). IT-mediated customer services in e-government: A citizen’s perspective. Communications of the AIS, 24(12), 175-198.
  • Pan, S. L., Tan, C. W., & Lim, E. T. K. (2006). Customer relationship management (CRM) in e-government: A relational perspective. Decision Support Systems, 42(1), 237-250.
  • Tan, C. W., & Pan, S. L. (2003). Managing e-transformation in public sector: An e-government study of the Inland Revenue Authority of Singapore (IRAS). European Journal of Information Systems, 12(4), 269-281.
Publications sorted by:
2018
Cao Fang; Weiquan Wang; Chee-Wee Tan; Eric T. K. Lim; XinMei Lui / Are Social Dominance-based Faultlines Harmful in Crowdsourcing Tournaments?
In: Proceedings of the Seventy-eight Annual Meeting of the Academy of Management. ed. /Guclu Atinc. Briar Cliff Manor, NY : Academy of Management 2018 (Academy of Management Proceedings)
Article in proceedings > peer review
Xiangang Qin; Chee-Wee Tan; Effie Lai-Chong Law; Torkil Clemmensen; Hequn Qu; Diandi Chen / Deciphering the Role of Context in Shaping Mobile Phone Usage : Design Recommendations for Context-aware Mobile Services from a Cross-Cultural Perspective.
In: ChineseCHI '18: Proceedings of the Sixth International Symposium of Chinese CHI. New York, NY : Association for Computing Machinery 2018, p. 39-48 (ACM International Conference Proceeding Series)
Article in proceedings > peer review
Erol Kazan; Chee-Wee Tan; Eric T. K. Lim; Carsten Sørensen; Jan Damsgaard / Disentangling Competition Among Platform Driven Strategic Groups : A Comparative Case Study of UK Mobile Payment Platforms.
In: Journal of Management Information Systems, Vol. 35, No. 1, 2018, p. 180-219
Journal article > peer review
Hongxiu Li; Lirui Li; Chunmei Gan; Yong Liu; Chee-Wee Tan; Zhonghua Deng / Disentangling the Factors Driving Users' Continuance Intention towards Social Media : A Configurational Perspective.
In: Computers in Human Behavior, Vol. 85, 8.2018, p. 175-182
Journal article > peer review
Daniel Lundgaard; Liana Razmerita; Chee-Wee Tan / Emergent Collaboration on Twitter : A Case Study of the #BlackLivesMatter Movement.
In: Proceedings of the 51st Hawaii International Conference on System Sciences 2018Honolulu : Hawaii International Conference on System Sciences (HICSS) 2018, p. 2193-2202 (Proceedings of the Annual Hawaii International Conference on System Sciences)
Article in proceedings > peer review
Yijing Li; Wenjie Fan; Albert Fei Liu; Eric T. K. Lim; Yong Liu; Chee-Wee Tan / Exploring the Nudging and Counter-nudging Effects of Campaign Updates in Crowdfunding
Paper presented at The 22nd Pacific Asia Conference on Information Systems. PACIS 2018, 2018
Paper > peer review
Bo Sophia Xiao; Eric Lim; Chee-Wee Tan / Introduction to the Minitrack “The Sharing Economy”
In: Proceedings of the 51st Hawaii International Conference on System Sciences 2018Honolulu : Hawaii International Conference on System Sciences (HICSS) The 51st Hawaii International Conference on System Sciences. HICSS 2018, 2018, p. 624-625 (Proceedings of the Annual Hawaii International Conference on System Sciences)
Preface/postscript > peer review
Yang Chen; Christy M. K. Cheung; Chee-Wee Tan / Omnichannel Business Research : Opportunities and Challenges.
In: Decision Support Systems, Vol. 109, 2018, p. 1-4
Editorial > peer review
Christy M. K. Cheung (Editor) ; Yang Chen (Editor) ; Chee-Wee Tan (Editor) / Omnichannel Business Research : Opportunities and Challenges.
Holland : Elsevier 2018, 88 p. (Decision Support Systems, Vol. 109)
Anthology > peer review
Alexander Frey; Manuel Trenz; Chee-Wee Tan; Daniel Veit / On Rapport Uncertainty in the Sharing Economy : Extending the Categories of Uncertainty.
In: Proceedings of the 51st Hawaii International Conference on System Sciences 2018Honolulu : Hawaii International Conference on System Sciences (HICSS) 2018, p. 626-635 (Proceedings of the Annual Hawaii International Conference on System Sciences)
Article in proceedings > peer review
More results... (total 97 results)