ctadigi

Department of Digitalization

Chee-Wee
Tan
Professor
,
PhD


Room: HOW/60-4.18
Tel:
+4538154468
, Mobile:
+45 41852149
E-mail: ct.digi@cbs.dk
Presentation

Chee-Wee Tan is a Professor w/ Special Responsibilities in Research Excellence at the Department of Digitization in Copenhagen Business School (CBS). He holds a PhD in Business Administration from the University of British Columbia (Canada) as well as Master of Science and Bachelor of Science degrees from the National University of Singapore (Singapore). His primary research interests focuses on design and innovation issues related to the delivery of digital services in various contexts (e.g., e-business, e-commerce, e-government, e-health, e-marketplace and m-commerce). Particularly, he is interested in discovering how value can be extracted from digital services and exploring ways by which contemporary technological trends (e.g., big data, gamification and social media) can contribute to the design of innovative services. Chee-Wee currently serves as an Associate Editor for Internet Research (IntR), Journal of Management Analytics (JMA) and MIS Quarterly (MISQ). In addition, Chee-Wee is also serving as an Advisory Board Member for Industrial Management & Data Systems (IMDS) and has served as Guest Editor for special issues at Decision Support Systems (DSS) and JMA. Chee-Wee is a past recipient of the Outstanding Associate Editor Award for services rendered to MISQ.

Primary research areas
  • Human-Computer Interaction
  • Design Science
  • Crowd Platforms
  • Data Reduction and Visualization
  • Financial Technology
  • Gamification
  • Social Media
Social media
Links
Link to this homepage
www.cbs.dk/en/staff/ctadigi
Courses
  • Innovation and New Technology
  • Qualitative Research Methods
  • Quantitative Research Methods
  • Executive Summer School
Supervision

I welcome any Master thesis projects that align with my primary research areas.

Topics I like to supervise:

  • Aspects of digital service design: convenience, quality, failure and recovery
  • Context-aware service innovation
  • Crowd strategies in service innovation
  • Use of big data analysis in service innovation
  • Design of financial technology services
  • Design of innovative gamification services
  • Design of innovative social networking services

Any other topics related to service design and/or innovation in mobile and/or online contexts.

Topics I have supervised before:

  • Service convenience and quality in various contexts
  • Data analytics
  • Digital business models
  • Electronic commerce / government
  • Mobile applications
  • Social networks
Selected publications
  • Tan, C. W., Benbasat, I., & Cenfetelli, R. (2013). IT-mediated customer service content and delivery in electronic governments: An empirical investigation of the antecedents of service quality. MIS Quarterly, 37(1), 2013, 77-109.
  • Lim, E. T. K., Tan, C. W., Cyr, D., Pan, S. L., & Xiao, B. (2012). Advancing public trust relationships in electronic government: The Singapore e-filing journey. Information Systems Research, 23(4), 1110-1130.
  • Tan, C. W., & Benbasat, I. (2009). IT-mediated customer services in e-government: A citizen’s perspective. Communications of the AIS, 24(12), 175-198.
  • Pan, S. L., Tan, C. W., & Lim, E. T. K. (2006). Customer relationship management (CRM) in e-government: A relational perspective. Decision Support Systems, 42(1), 237-250.
  • Tan, C. W., & Pan, S. L. (2003). Managing e-transformation in public sector: An e-government study of the Inland Revenue Authority of Singapore (IRAS). European Journal of Information Systems, 12(4), 269-281.
Publications & dissemination
2018
Erol Kazan; Chee-Wee Tan; Eric T. K. Lim; Carsten Sørensen; Jan Damsgaard / Disentangling Competition Among Platform Driven Strategic Groups : A Comparative Case Study of UK Mobile Payment Platforms.
In: Journal of Management Information Systems, Vol. 35, No. 1, 2018, p. 180-219
Journal article
Hongxiu Li; Lirui Li; Chunmei Gan; Yong Liu; Chee-Wee Tan; Zhonghua Deng / Disentangling the Factors Driving Users' Continuance Intention towards Social Media : A Configurational Perspective.
In: Computers in Human Behavior, Vol. 85, 2018, p. 175-182
Journal article
Daniel Lundgaard; Liana Razmerita; Chee-Wee Tan / Emergent Collaboration on Twitter : A Case Study of the #BlackLivesMatter Movement.
In: Proceedings of the 51st Hawaii International Conference on System Sciences 2018Honolulu : Hawaii International Conference on System Sciences (HICSS) 2018, p. 2193-2202 (Proceedings of the Annual Hawaii International Conference on System Sciences)
Article in proceedings
Bo Sophia Xiao; Eric Lim; Chee-Wee Tan / Introduction to the Minitrack “The Sharing Economy”
In: Proceedings of the 51st Hawaii International Conference on System Sciences 2018Honolulu : Hawaii International Conference on System Sciences (HICSS) The 51st Hawaii International Conference on System Sciences. HICSS 2018, 2018, p. 624-625 (Proceedings of the Annual Hawaii International Conference on System Sciences)
Preface/postscript
Christy M. K. Cheung (Editor) ; Yang Chen (Editor) ; Chee-Wee Tan (Editor) / Omnichannel Business Research : Opportunities and Challenges.
Holland : Elsevier 2018, 88 p. (Decision Support Systems, Vol. 109)
Anthology
Yang Chen; Christy M. K. Cheung; Chee-Wee Tan / Omnichannel Business Research : Opportunities and Challenges.
In: Decision Support Systems, Vol. 109, 2018, p. 1-4
Editorial
Alexander Frey; Manuel Trenz; Chee-Wee Tan; Daniel Veit / On Rapport Uncertainty in the Sharing Economy : Extending the Categories of Uncertainty.
In: Proceedings of the 51st Hawaii International Conference on System Sciences 2018Honolulu : Hawaii International Conference on System Sciences (HICSS) 2018, p. 626-635 (Proceedings of the Annual Hawaii International Conference on System Sciences)
Article in proceedings
Liana Razmerita; Kathrin Kirchner; Kai Hockerts; Chee-Wee Tan / Towards a Model of Collaborative Intention : An Empirical Investigation of a Massive Online Open Course (MOOC).
In: Proceedings of the 51st Hawaii International Conference on System Sciences 2018Honolulu : Hawaii International Conference on System Sciences (HICSS) 2018, p. 727-736 (Proceedings of the Annual Hawaii International Conference on System Sciences)
Article in proceedings
2017
Xiangang Qin; Chee Wee Tan; Torkil Clemmensen / Context-awareness and Mobile HCI : Implications, Challenges and Opportunities.
In: HCI in Business, Government and Organization: Interacting with Information Systems. . ed. /Fiona Fui-Hoon Nah; Chuan-Hoo Tan. Cham : Springer 2017, p. 112-127 (Lecture Notes in Computer Science, Vol. 10293 LNCS )
Article in proceedings
Xiangang Qin; Chee-Wee Tan; Mads Bødker; Wei Sun; Torkil Clemmensen / Culturally Informed Notions of Mobile Context Awareness : Lessons Learned from User-centred Exploration of Concepts of Context and Context Awareness.
In: Human-Computer Interaction - INTERACT 2017: Proceedings of the 16th IFIP TC 13 International Conference. Part I. . ed. /Regina Bernhaupt; Girish Dalvi; Anirudha Joshi; Devanuj K. Balkrishan; Jacki O’Neill; Marco Winckler. Cham : Springer 2017, p. 420-440 (Lecture Notes in Computer Science, Vol. 10513)
Article in proceedings
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