Department of Operations Management

Jawwad Raja; Isabelle Fabienne Neufang; Thomas Frandsen; Ismail Golgeci / Working through Frame Incongruences : A Process Perspective on (Re)Framing for Digital Servitization.
In: Technovation, Vol. 129, 1.2024

Karen G. Engås; Jawwad Raja; Isabelle Fabienne Neufang / Decoding Technological Frames : An Exploratory Study of Access to and Meaningful Engagement with Digital Technologies in Agriculture.
In: Technological Forecasting and Social Change, Vol. 190, 5.2023

Antonios Karatzas; Georgios Papadopoulos; Panagiotis Stamolampros; Jawwad Raja; Nikolaos Korfiatis / Front- and Back-end Employee Satisfaction During Service Transition
In: International Journal of Operations and Production Management, Vol. 43, No. 7, 2023, p. 1121-1147

Jawwad Raja; Isabelle Fabienne Neufang; Thomas Frandsen / Investigating Tensional Knots in Servitizing Firms through Communicative Processes
In: Industrial Marketing Management, Vol. 105, 8.2022, p. 359-379

Thomas Frandsen; Jawwad Z. Raja; Isabelle Fabienne Neufang / Moving toward Autonomous Solutions : Exploring the Spatial and Temporal Dimensions of Business Ecosystems.
In: Industrial Marketing Management, Vol. 103, 5.2022, p. 13-29

Thomas Frandsen; Jawwad Raja; Oliver Feldballe; Isabelle Fabienne Neufang / Pricing Digital Services in Industrial Firms
Frederiksberg : Copenhagen Business School, CBS 2022, 20 p. (P+S+D Integration Booklet Series)

Thomas Frandsen; Juliana Hsuan; Carsten Lund Pedersen; Jawwad Raja; Thomas Ritter / Product + Service + Data Integration : How Integrated Are Products, Services and Data in Your Business?.
Frederiksberg : Copenhagen Business School, CBS 2022, 12 p. (P+S+D Integration Booklet Series)

Thomas Frandsen; Juliana Hsuan; Jawwad Raja; Thomas Ritter / Sustainability as a Service Offering : Denmark as a Leader in “Sustainability Solutions” Business Models.
Frederiksberg : Copenhagen Business School, CBS 2022, 7 p. (P+S+D Integration Booklet Series)

Jawwad Raja; Thomas Frandsen / Coordinating and Aligning a Service Partner Network for Servitization : A Motivation-Opportunity-Ability (MOA) Perspective.
In: The Palgrave Handbook of Servitization. ed. /Marko Kohtamäki; Tim Baines; Rodrigo Rabetino; Ali Ziaee Bigdeli; Christian Kowalkowski; Rogelio Oliva; Vinit Parida. Cham : Palgrave Macmillan 2021, p. 519-538

Ismail Golgeci; David Marius Gilgor; Ewelina Lacka; Jawwad Raja / Understanding the Influence of Servitization on Global Value Chains : A Conceptual Framework.
In: International Journal of Operations and Production Management, Vol. 41, No. 5, 2021, p. 645-667

Jawwad Raja; Thomas Frandsen; Christian Kowalkowski; Martin Jarmatz / Learning to Discover Value : Value-based Pricing and Selling Capabilities for Services and Solutions.
In: Journal of Business Research, Vol. 114, 6.2020, p. 142-159

Marin Jovanovic; Jawwad Raja; Ivanka Visnjic; Frank Wiengarten / Paths to Service Capability Development for Servitization : Examining an Internal Service Ecosystem.
In: Journal of Business Research, Vol. 104, 11.2019, p. 472-485

Thomas Frandsen; Sofie Østergaard Boa; Jawwad Raja / Pricing Structures for Solutions : An Exploratory Study within the Oil and Gas Industry.
In: International Journal of Production Research, Vol. 57, No. 22, 11.2019, p. 6977-6992

Jawwad Raja; Mehmet Chakkol; Mark Johnson; Afmad Beltagui / Organizing for Servitization : Examining Front- and Back-end Design Configurations.
In: International Journal of Operations and Production Management, Vol. 38, No. 1, 2018, p. 249-271

Jawwad Z. Raja; Thomas Frandsen / Organizing for Servitization : The Constitutive Role of Communication.
In: Proceedings of the 25th International Annual EurOMA Conference 2018: To Serve, to Produce and to Servitize in the Era of Networks, Big Data, and Analytics. . ed. /Róbert Hohol; Gergely Szakáts; Gabriella Bánfalv. Brussel : EUROMA, European Operations Management Association 2018

Ali Bigdeli (Editor) ; Thomas Frandsen (Editor) ; Jawwad Raja (Editor) ; Tim Baines (Editor) / Proceedings of the Spring Servitization Conference : Driving Competitiveness through Servitization .
: Copenhagen Business School, CBS The Spring Servitization Conference 2018, 2018, 276 p.

Allan Pilkington; Jawwad Raja; Juliana Hsuan / Servitization and the Wider Services Communities : A Bibliometric Study.
In: Proceedings of the IEEE International Conference on Industrial Engineering and Engineering Management. ed. /Anil K. Varma. Los Alamitos, CA : IEEE 2018, p. 1154-1158 (IEEE International Conference on Industrial Engineering and Engineering Management)

Mehmet Chakkol; Max Finne; Jawwad Raja; Mark Johnson / Social Capital is Not for Sale : A Supply Network Perspective on Mergers and Acquisitions.
In: Supply Chain Management: An International Journal, Vol. 23, No. 5, 2018, p. 377-395

Juliana Hsuan; Thomas Frandsen; Jawwad Raja / Survey of the Danish Servitization Landscape : Service Performance and Service Strategies.
Frederiksberg : Copenhagen Business School, CBS 2018, 19 p.

Thomas Frandsen; Jawwad Raja; Sofie Østergaard Boa; Lauren Pflueger; Kai Basner / Expanding Markets Through Analytical Services and Solutions : A Case Study of Brüel & Kjær.
Frederiksberg : Copenhagen Business School, CBS 2017, 19 p.

Jawwad Z. Raja; Thomas Frandsen / Exploring Servitization in China : Challenges of Aligning Motivation, Opportunity and Ability in Coordinating an External Service Partner Network.
In: International Journal of Operations and Production Management, Vol. 37, No. 11, 2017, p. 1654-1682

Jawwad Raja; Thomas Frandsen; Jan Mouritsen / Exploring the Managerial Dilemmas Encountered by Advanced Analytical Equipment Providers in Developing Service-led Growth Strategies
In: International Journal of Production Economics, Vol. 192, 10.2017, p. 120-132

Alan Pilkington; Jawwad Raja; Juliana Hsuan; Thomas Frandsen / Locating Servitization within the Wider Services Communities : A 25-Year Bibliometric Study.
Paper presented at 2017 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM), 2017

Juliana Hsuan; Thomas Frandsen; Jawwad Raja; Kai Basner / Servitization in Industrial Firms : Mapping and Analyzing the Danish Service Landscape.
Frederiksberg : The CBS Competitiveness Platform 2017, 19 p.

Kai Basner; Thomas Frandsen; Jawwad Raja / Creating Markets for Servitized Offerings
Paper presented at The 23rd International Annual EurOMA Conference 2016, 2016

Mehmet Chakkol; Jawwad Raja; Mark Johnson / Examining the Customer Roles of Buyers and Users for Servitized Offerings : A Large-scale Survey.
Abstract from 5th World Conference on Production and Operations Management. P&OM 2016, 2016

Jawwad Raja; Thomas Frandsen; Jan Mouritsen / Exploring Service-led Growth Trajectories for Analytical Equipment Providers
In: Academy of Management Proceedings: Meeting Abstract Supplement. Briar Cliff Manor, NY : Academy of Management 2016

Kai Basner; Thomas Frandsen; Jawwad Raja; Juliana Hsuan / Management of Service and R&D Portfolios
Abstract from 2016 INFORMS Annual Meeting, 2016

Sofie Østergaard Boa; Thomas Frandsen; Jawwad Raja / Pricing Structures for Solutions : An Exploratory Study within the Oil and Gas Industry.
In: Proceedings of the Spring Servitization Conference. SSC2016: Servitization: Shift, Transform, Grow. . ed. /Tim Baines; Jamie Burton; David Harrison; Judy Zolkiewski. Manchester : Aston Business School 2016, p. 190-198

Jawwad Raja; Thomas Frandsen / Servitization in China via an External Service Partner Network : Applying the MOA Framework.
In: Academy of Management Proceedings: Meeting Abstract Supplement. Briar Cliff Manor, NY : Academy of Management 2016

Juliana Hsuan; Thomas Frandsen; Jawwad Raja / The Impact of Product and Service Modularity on Business Performance : A Survey of Danish Manufacturers.
Abstract from 5th World Conference on Production and Operations Management. P&OM 2016, 2016

Jawwad Raja; Thomas Frandsen; Sof Thrane; Martin Jarmatz / Value-based Pricing and Selling Capabilities for Industrial Services and Solutions
Paper presented at 32nd Annual IMP Conference, 2016

Jawwad Raja; Thomas Frandsen / Developing Service Strategies in Support of Servitization in China : An Exploratory Study.
Paper presented at The 22nd International Annual EurOMA Conference 2015, 2015

Mehmet Chakkol; Max Finne; Jawwad Raja / Exploring the Impact of Mergers and Acquisitions on Supply Chain Relationships
Paper presented at The 22nd International Annual EurOMA Conference 2015, 2015

Jawwad Raja; Juliana Hsuan; Thomas Frandsen / Locating Servitization Within the Wider Communities : A Bibliometric Approach.
Paper presented at The 22nd International Product Development Management Conference. IPDMC 2015, 2015

Juliana Hsuan; Ieva Harjo; Thomas Frandsen; Jawwad Raja / Servitization and Service Level Agreements : Challenges that Companies Face to Become more Resilient/Service Oriented .
Abstract from 8th Service Operations Management Forum, 2015

Thomas Frandsen; Juliana Hsuan; Jawwad Raja / The Impact of Product and Service Modularity on Business Performance : A Survey of Danish Manufactures.
Abstract from 2015 INFORMS Annual Meeting, 2015

Thomas Frandsen; Jawwad Raja / The Servitization of Manufacturers of Advanced Analytical Equipment : Exploring and Exploiting Knowledge and Capabilities.
In: Servitization: The Theory and Impact. . ed. /Tim Baines; David Harrison. Aston : Aston Business School 2015, p. 194-201

Jawwad Raja; Mark Johnson; Keith Goffin / Uncovering The Competitive Priorities For Servitization : A Repertory Grid Study.
Paper presented at The Academy of Management Annual Meeting 2015, 2015

Mehmet Chakkol; Mark Johnson; Jawwad Raja; Anna Raffoni / From Goods to Solutions : How Does the Content of an Offering Affect Network Configuration?.
In: International Journal of Physical Distribution & Logistics Management, Vol. 44, No. 1/2, 2014, p. 132-154

Jawwad Raja; Mehmet Chakkol; Mark Johnson; Keith Goffin / Identifying Buyer Priorities for Integrated products and Services : A Stage Approach.
In: 21st International Product Development Management Conference: Innovation Through Engineering, Business & Design. . ed. /Ann Ledwith; Regina McNally. Brussel : European Institute for Advanced Studies in Management 2014, p. 185-186 (EIASM Conference Proceedings Series)

Jawwad Raja; Jens Roehrich / Risk Mitigation in Triadic Network Configurations within a Servitized Context
In: NOFOMA 2014 Proceedings: Competitiveness through Supply Chain Management and Global Logistics. . ed. /Britta Gammelgaard; Günter Prockl; Aseem Kinra; Jesper Aastrup; Peter Holm Andreasen; Hans-Joachim Schramm; Juliana Hsuan; Malek Malouf; Andreas Wieland. Frederiksberg : Department of Operations Management, Copenhagen Business School 2014, p. 440-457

Jawwad Raja; Dorota Bourne ; Keith Goffin; Mehmet Çakkol; Veronica Martinez / Achieving Customer Satisfaction through Integrated Products and Services : An Exploratory Study.
In: Journal of Product Innovation Management, Vol. 30, No. 6, 11.2013, p. 1128-1144

Amir Toossi; Helen Louise Lockett; Jawwad Raja; Veronica Martinez / Assessing the Value Dimensions of Outsourced Maintenance Services
In: Journal of Quality in Maintenance Engineering, Vol. 19, No. 4, 2013, p. 348-363

Jawwad Raja; Stuart D. Green; Roine Leiringer; Andrew Dainty; Stewart Johnstone / Managing Multiple Forms of Employment in the Construction Sector : Implications for HRM.
In: Human Resource Management Journal, Vol. 23, No. 3, 2013, p. 313-328

Jawwad Raja; Mehmet Cakkol; Mark Johnson / Antecedents and Outcomes of Competitive Priorities for Buyers of Servitized Offerings
In: Proceedings of the 4th World Conference of Production & Operations Management. ed. /Peter Dirk Van Donk; René De Koster; Sander De Leeuw; Jan Fransoo; Jack Van der Veen. Brussels : EUROMA, European Operations Management Association 2012

Jawwad Raja; Dorota Bourne; Keith Goffin; Mehmet Cakkol; Mark Johnson / Identifying Key Attributes of Solutions : Satisfying Customer Needs and Understanding the Relational Dynamic.
In: Proceeding of the 19th International Product Development Management Conference: Transformative Research in Product and Service Innovation. Brussel : European Institute for Advanced Studies in Management 2012 (EIASM Conference Proceedings Series, Vol. 19)

Keith Goffin; Jawwad Raja; Björn Claes; Marek Szwejczewski; Veronica Martinez / Rigor in Qualitative Supply Chain Management Research : Lessons from Applying Repertory Grid Technique.
In: International Journal of Physical Distribution & Logistics Management, Vol. 42, No. 8, 2012, p. 804-827

Jawwad Raja; Stuart D. Green; Roine Leiringer / Concurrent and Disconnected Change Programmes : Strategies in Support of Servitization and the Implementation of Business Partnering.
In: Human Resource Management Journal, Vol. 20, No. 3, 7.2010, p. 258-276

Roine Leiringer; Stuart D. Green; Jawwad Raja / Living Up to the Value Agenda : The Empirical Realities of Through‐Life Value Creation in Construction.
In: Construction Management and Economics, Vol. 27, No. 3, 2009, p. 271-285