Eliminating outsourcing failures with effective governance

Seminar with David Karabinos, Harvest Business Advisors, LLC, arranged by Center for Strategic Management and Globalization (SMG), Center for Corporate Governance (CCG) and Center for Law, Economics and Financial Institutions (LEFIC)

ABSTRACT: Outsourcing of business services continues to grow as an industry worldwide. Some analysts project a compounded annual growth rate greater than 18-20% over the next five years.

With this growth and relative immaturity of the industry, outsourcing buyers continue to experience varying degrees of failure ranging from high levels of satisfaction to mild-frustration with contractual performance to downright claims of breach of contract.

A consistent factor characteristic of “failures” has to do with ineffective governance and oversight of these rather complex business relationships.

David Karabinos is considered a definitive thought leader relative to outsourcing governance. He is a published author and has built several consulting practices focused on helping buyers design, build and implement effective governance organizations within their enterprises. His clients include leading corporations in the Financial Services, Healthcare, Information Technology, Manufacturing, Publishing, Energy and Retail industry sectors.

Mr. Karabinos will present and discuss the following topics:

Ways to Fail (or avoid)

Emerging Trends

Globalization of Business Services

The Art & Science of Outsourcing Governance – Best Practices

Governance Tools & Technology

Leading Service Providers

All are welcome - including students