Contact and practical information

The ISUP Secretariat is ready to help you with your questions regarding the International Summer University Programme


Questions about the International Summer University Programme?

Before you contact us, see if you can find the answers to your questions on this and the following pages:

Contact info

Contact the ISUP Secretariat
ISUP Secretariat, The International Office

Porcelænshaven 18A
DK-2000 Frederiksberg
Phone: (+45) 3815 3006 (via reception)

Phone hours and personal inquiry:
Monday: Closed
Tuesday: 09:30-12:00 and 13:00-15:00
Wednesday: Closed
Thursday: 09:30-12:00 and 13:00-15:00
Friday: 09:30-12:00 and 13:00-15:00
(Closed on weekends and Danish public Holidays)

Extended opening hours during application rounds
First round 13 February – 20 February: 09:30-12:00 and 13:00-15:00 (weekend closed)
Second round 3 April – 10 April: 09.30-12:00 and 13:00-15:00 (weekend closed)
If your are a CBS student taking ISUP courses as electives

For information on registration and withdrawal, check

For quick guidance and general information, contact Student Hub.

For guidance on specific programmes, choosing electives, and the like, find the student guidance counsellors for your programme.

How to get to CBS

Campus map

CBS is located in Frederiksberg, close to the heart of Copenhagen. See CBS locations for more details and how to get to a specific building.

Direct links to the most common buildings used during ISUP:

  • Solbjerg Plads 3
    Main campus building with a wide range of auditoriums, class rooms, group study rooms, as well as the home to the largest of the CBS Libraries, and the location of the bookstore at CBS. Most classes will take place
  • Kilen
    Home to the Presidents office and top management at CBS. Some classes take place here
  • Howitzvej 60
    Home to Creators Floor (a cooperation between the office community Symbion and CBS targeted entrepreneurs). Some classes take place here.
  • Porcelænshaven 18A
    Location of the International Office and the ISUP Secretariat
  • Amager Standvej 108
    Examination Hall for all written sit-in exams

For how to get to CBS by public transportation please check Rejsenplanen/Journey Planner.

Practical information

Help with CBS login
After you have been enrolled in ISUP, you will receive a letter with your username and password. Your username will never change, but your password expires every 3rd month and must be updated on
Please note that your CBS login will be valid 3 months after your last exam.

Register your personal contact information on You will then receive a reminder when your password needs to be updated, and you will be able to reset it yourself.

Are you unable to log on to, and haven’t you registered your contact information yet? Please contact the IT Support or call +45 3815 3575

What is is the student intranet for students enrolled at CBS.

Here you can find information regarding exams, studies, contact informations to verious CBS units, student life ect.

How do I get access?

After you have been admitted to the programme, the ISUP Secretariat will send your CBS username and password, which is needed for logging in. You should receive this by mid/end-May at the latest.


CBS Learn

What is CBS Learn?

CBS Learn is the e-learning platform used by students for the following:

  • Find course information, preliminary assignments, additional material etc.
  • Post messages and communicate with their instructor and fellow students

How do I get access?

After you have been admitted to the programme, the ISUP Secretariat will send your CBS username and password, which is needed for logging in. You should receive this by mid/end-May at the latest.


Digital Exam

What is Digital Exam?

The exam system, Digital Exam, is used at CBS to administrate exams digitally. The system lives up to the Danish governments strategy for digitalisation of university exams and supports a modern and digitised approach to conducting and assessing exams.

The system is digitalising the entire exam process: from Planning the exam, transferring data from STADS, presenting the assignment to the students, conducting and submitting the assignment, to automatic forwarding of the assignment to the assessors, grading and automatic registration in STADS. The ambition is that no paper will be needed at any point in the process.

How do i access Digital Exam?

You access Digital Exam by following the link below and log in with your CBS username and password

I have problems uploading my exam project, what do I do?

If you experience technical challenges in uploading your project, please contact the IT-support / +45 3815 3575 or the ISUP Secretariat immediately


Printing at CBS

CBS supports the idea of a green campus and as a result, there is a limited number of options for printing.

The Library at Solbjerg Plads offers print at the cost of DKK 1,50 per page. You do not need a print card or installation - you should simply go to one of the CBS Library computers and send your print to "Library Print DKK 1,50 per page". Prints are picked up and paid for in cash or by Mobile Pay at the "red information desk" inside the library. Please note that printing in colour is not available.

Alternative print and copy services at CBS and in Frederiksberg

Distance in minutes on foot from Solbjerg Plads 3.

Occasionally, students abroad have serious medical problems, are involved in accidents or victims of assault. 
A good advice
Always make sure to carry and keep photocopies of your health insurance card/insurance policy, credit card information, and also some form of identification (driver’s license or passport). It might be a good idea to scan the documents and send them to your own email account 
In case of emergency
For emergency Dial (+45) 112
Please state whether you need fire, police or ambulance service The operator will connect you at once. Speak slowly and clearly and give your address and phone number (English will be understood). When calling from a pay phone, no payment is required.
If you find yourself in an emergency situation, it is important that you contact the relevant people and authorities - depending on the seriousness of the situation;
  • your family (in all cases)
  • your host university (in all cases) - they cannot help you, if they don't know!
  • other students (they are often the closest ones to help)
  • get help at the hospital (injury, assault, etc.) 
  • contact local police (robbery, assault, etc.)
  • your insurance company (medical or legal assistance)
  • your Embassy or Consulate (loss of passport, arrestation, natural disasters, terrorist attacks, etc.)
  • counsellor (you might need professional help, if you have been involved in an emergency situation or helped others in a crisis)

Inform the CBS International Office
Remember, the International Office is here to help you. If you find yourself in an emergency situation, please contact us immediately.

What do we consider an emergency

  • Robbery/Assault/rape
  • Natural disasters/Terrorist attacks

What is definitely NOT considered an emergency!

  • I lost my key and can’t get in my room/apartment
  • I can’t find my class room
  • My shower doesn’t work
  • Etc.


Question: Do I need a visa to study at ISUP?
Answer: Some students who come to Denmark to participate in ISUP will have to apply for a short term visa for the period of the duration of the programme. Since you are going to study in Denmark for less than three months, you will not get a student visa. You can check the Danish Immigration Services homepage to see whether or not you need to apply for a short term visa for entering Denmark. Students from many countries, including the U.S., do not need to apply for a short term visa if their stay in Denmark is under three months.

Students, who need to apply for a short term visa to enter Denmark, should apply at the Danish embassy or consulate in their home country as early as possible once they have received their letter of acceptance from ISUP Secretariat as it takes up to three months to get a visa. Please remember that if you need a visa, your passport must be valid until at least three months after the expiry date of the visa.
Question: Can I apply for a scholarship to cover my costs for studying at ISUP?
Answer: As a state owned institution, CBS has no scholarships to offer to ISUP students. However, it may be possible that your home university has scholarships for taking part in international education opportunities.
CBS elective students
Question: Why is this course not on the positive/negative list?
Answer: Your study board decides which electives you can take at ISUP. If your desired course is not approved on the positive/negative list please contact your study board for further explanation.
Question: The course I want to enrol in is “closed for further enrolment”, can I get on a waiting list for the course?
Answer: No, it is not possible to get on a waiting list for courses at ISUP. Even if someone withdraws from the course, it will not open a seat as the courses “closed for further enrolment” all have been overbooked.

Question: Can I switch courses if I find out that I need/want another one?
Answer: No, it is not possible to switch courses. We will overbook all courses in relation to the number of seats in each course. So even if someone else withdraws, this will not leave a seat to be filled.
Question: I am applying as a student with EU/EEA/Swiss citizenship with a course pre-approval from my home university. I have uploaded all documents in my online application except the pre-approval of credit transfer letter. I have applied for a pre-approval at my university, but it is not likely that I will receive it before the application deadline. Can I hand in the pre-approval letter after the deadline? Will my application still be considered?
Answer: You have to submit all documentation by the end of the second application deadline, otherwise your application will be rejected. Please note that if you applied in the first application round, but cannot submit all documents by the first application deadline, courses will not be assigned to you after the first application round and you will automatically be considered second-round applicant. If you cannot present a course pre-approval within the application deadline, you have the possibility to change to the student category Open University Students (fee-paying) in the online application system. You must do this within the application deadline. Please note that we hereafter do not change the student category and/or refund the course fee, even though you hand in your pre-approval.

Question: I have uploaded all documents in my online application except a copy of my passport. I have applied for a new passport, but it is not likely I am going to get it by the first round application deadline. What should I do?
Answer: If you applied in the first application round, but cannot submit all documents by the first application deadline, courses will not be assigned to you after the first application round and you will automatically be considered second round applicant. You have to submit all documentation by the end of the second application deadline, otherwise your application will be rejected.

Question: Can I submit my missing documents by email?
Answer: No, you cannot. Please log on to your online application through the link you received in the confirmation email and upload the documentation there.

Question: Can I upload my driver's license?
Answer: No, we only accept a valid passport or EU/national identity card stating your citizenship.
Question: I am interested in taking a course with a basic understanding in finance as a prerequisite. I have yet to take an introductory course in finance, but I believe that I qualify as having a basic understanding of the subject. Is this good enough to satisfy the prerequisite or do I need to have taken a finance course?
Answer: In your online application you will be asked to confirm that you fulfil the prerequisites for the course. You will not be asked to document your confirmation. It is your own responsibility to evaluate whether you think you fulfil the prerequisites and will be able to follow the course.
Tuition fee payment
Question: I am a Non-European Freemover, and I applied for the ISUP a few weeks ago. However, I still don't know how to pay the tuition fee. Could you please give me the payment information?
Answer: The tuition fee should be transferred to the bank account number mentioned in the section Fees and costs under Application and fees.
Arrival service and late arrival
Question: I will arrive before/after 22 June 2018. How will I get a key to my CBS accommodation?
Answer: Arrival service will be arranged at a hotel nearby the airport from 9 am to 9 pm on 22 June 2018, where you will receive a key to your CBS accommodation. Please contact our Arrival Coordinator if you arrive earlier or later and if you need to receive a key to your CBS accommodation. Please note that if you arrive in the weekend or after 9 pm on 22 June 2018, you will have to wait until Monday to get your accommodation key.

Question: I have an exam at my home university in the first week of the ISUP programme, can I arrive late?
Answer: ISUP is a very intensive programme, and we recommend that students come to all classes. However, attending classes at CBS is not mandatory, so you will not be excluded from the programme if you choose to miss the first week of classes.
Please note that we will hold an Introduction Day 25 June. It is your own responsibility to get information you missed from your fellow students.


Sidst opdateret: ISUP Secretariat // 10/04/2018