PhD Defence: Louise Jørring
In order to obtain the PhD degree, Louise Jørring has submitted her thesis entitled:
Digitalization and the modification of frontline work
A study of frontline workers’ pursuit of meaningfulness
This dissertation contributes to the ongoing debate on public sector digitalization and the transformation of street-level bureaucracy, examining unintended consequences of digitalization from the perspective of frontline workers. Based on extensive qualitative fieldwork in a Danish job center, it presents three interrelated papers that explore how frontline workers navigate, adapt to, and reshape digital technologies to maintain meaningfulness in their work, using both proactive and reactive strategies. Framing these efforts as work modification practices, the study integrates theoretical insights from coping theory, job crafting, and science and technology studies. It highlights the need for new expertise and flexible skills in managing information, time, and digital tools, offering practical insights for implementing digital technologies in ways that are both effective and meaningful.
The thesis will be available from research.cbs.dk
Primary Supervisor:
Associate Professor Lise Justesen
Department of Organization
Copenhagen Business School
Secondary Supervisors:
Associate Professor Ursula Plesner
Department of Organization
Copenhagen Business School
Assessment Committee:
Associate Professor Kirstine Zinck Pedersen (Chair)
Department of Organization
Copenhagen Business School
Associate Professor Kasper Trolle Elmholdt
Department of Politics and Society
Aalborg University
Associate Professor Anat Gofen
Federmann School of Public Policy and Governance
Hebrew University of Jerusalem
Date: 30. january
Time: 14:00-16:00
*Please note that the microphone and camera of all spectators must be turned off.
Location: Solbjerg Plads
Room: SPs07 Coloplast
Reception: FUHU (3rd floor above the canteen)
*The CBS PhD School will host a reception, which will take place immediately after the defence.