Department of Operations Management

Isabelle Fabienne
PhD fellow

Room: SOL/B4.03
E-mail: ifn.om@cbs.dk

My doctoral research ties knots between organizational continuity, future-making and the communicative constitution of organization and is mainly informed by pragmatist and processual approaches. More specifically, it investigates processes of long-term contracting for renewable energy solutions in the offshore wind industry. In my PhD project, I aim to understand the role of communicative processes in constituting imagined futures that are largely impacted by the use of emerging digital technologies. My research interests are generally focused on digital technological change in organizations driven by emerging technologies such as virtual and augmented reality, artificial intelligence, and digital twin. I have an interest particularly in the communicative constitution of organization, temporality and future-making, sociomateriality, framing and paradoxes.

Prior to the PhD Fellowship, I was employed as a Research Assistant at the Department of Operations Management at Copenhagen Business School. During the 1 ½ year, I was working as part of the P+S+D project contributing to the Servitize.dk program.

I hold a B.A. in English/American Studies and Business Administration from the University of Mannheim (Germany) and a M.A. in International Business Communication from Copenhagen Business School. Prior to joining CBS, I have worked globally in private sector organizations including VELUX A/S and Deutsche Bahn AG. I was primarily involved in the change management of a large-scale digital technology project for optimizing infrastructure monitoring as well as in change communication activities concerning a global integration process.

Primary research areas
  • Organizational continuity and change
  • Organizational communication
  • Temporality and future-making in organizing processes
  • Emerging digital technologies and innovation in organizations
  • Servitization of manufacturing
  • Paradoxes and tensions
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Managing Organizational Change: Perspectives on Theory and Practice (MSc)
Organizational Change (MSc)
Operations and Logistics Management (BSc)


I supervise Bachelor and Master student projects and theses within my areas of interest.

Other teaching activities

Internal censor

Publications sorted by:
Jawwad Raja; Isabelle Fabienne Neufang; Thomas Frandsen; Ismail Golgeci / Working through Frame Incongruences : A Process Perspective on (Re)Framing for Digital Servitization.
In: Technovation, Vol. 129, 1.2024
Journal article > peer review
Karen G. Engås; Jawwad Raja; Isabelle Fabienne Neufang / Decoding Technological Frames : An Exploratory Study of Access to and Meaningful Engagement with Digital Technologies in Agriculture.
In: Technological Forecasting and Social Change, Vol. 190, 5.2023
Journal article > peer review
Jawwad Raja; Isabelle Fabienne Neufang; Thomas Frandsen / Investigating Tensional Knots in Servitizing Firms through Communicative Processes
In: Industrial Marketing Management, Vol. 105, 8.2022, p. 359-379
Journal article > peer review
Thomas Frandsen; Jawwad Z. Raja; Isabelle Fabienne Neufang / Moving toward Autonomous Solutions : Exploring the Spatial and Temporal Dimensions of Business Ecosystems.
In: Industrial Marketing Management, Vol. 103, 5.2022, p. 13-29
Journal article > peer review
Thomas Frandsen; Jawwad Raja; Oliver Feldballe; Isabelle Fabienne Neufang / Pricing Digital Services in Industrial Firms
Frederiksberg : Copenhagen Business School, CBS 2022, 20 p. (P+S+D Integration Booklet Series)
Outside activities

No outside activities to report