The Danish telecommunications provider TDC has long struggled with dissatisfied customers. They have therefore worked together with Industrial PhD at CBS, Carsten Lund Pedersen, in researching how aggregating knowledge from e.g. frontline employees may improve decision making and customer satisfaction.
ELECTION POST: Professor Torben Juul Andersen, Department of International Economics and Management, is running for CBS’ Board of Directors. He writes that the CBS board can create value by adhering to 3 core principles and discard 3 common myths.
I et spritnyt kvartalsfag på 4. semester af BSc in Business Administration and Service Management's Service Innovations linje har studerende crowdsourcet løsninger på reelle udfordringer og produkter til firmaer.