Department of Digitalization

Research Themes

The department's research is organized to create opportunities for collaboration and to accommodate the fast-moving pace and radical innovation that characterizes the IS field. Themes are emergent, topical, popular, interdisciplinary, and dynamic in nature. They are usually active for 3 – 7 years when they transform into other themes or dissolve altogether. Below you can find the department's current research themes.

Our research themes


Blockchain in Business and Society

Blockchain is one of the hottest and most intriguing technologies currently in the market. Global organizations and governments as well startup companies and investors have all identified blockchain as a revolutionary technology. Blockchain is a transformative technology that can change the deep structure of business organization and the human enterprise at large.  Similar to the internet, the blockchain has the potential to disrupt multiple industries by making transactions and processes more efficient, more secure, more transparent, and more democratic. Building on the promising potentials of blockchain, members of the research theme examine how the unique features and the underlying mechanisms of blockchain technology and smart contracts can enable the development of new blockchain-based cryptographic socio-economic systems that underlie thriving business ventures in a wide array of markets.


Further information and inquiries:

Michel Avital

Data Science and Cyber Security

The Data Science and Cybersecurity research theme at the Department of Digitalization of the Copenhagen Business School conducts interdisciplinary research at the intersection of Computer Science and Social Sciences. The Data Science and Cybersecurity research theme focuses on developing research methods, techniques, applications, and systems that will impact society and organizations. Our research theme revolves around modeling societal and organizational challenges, where we analyze the dynamics of socio-technical interactions using set theory and advanced computational modeling techniques. Using the latest Computer Science and Information Systems research, we aim to untangle the complex societal phenomena that shape our world.  

Our approach is dedicated to the design, development, and evaluation of innovative systems and applications. A key pillar of our approach is harnessing technology for socio-economic advancement, with a special emphasis on contributing towards the United Nations Sustainable Development Goals. The diversity of our team is our strength, encompassing experts from various fields, notably people with PhD in Computer Science, Mathematics, and Information Systems. Collaboration is in our DNA, as evidenced by our partnerships with humanitarian entities like UNHCR (The UN Refugee Agency) and various companies like Danske Bank, Post Nord, Capgemini, and so on. 

The Data Science and Cybersecurity research theme integrates various activities focused on advancing our understanding, methodology, and practice in research and educational activities in the following areas. Specific research topics addressed within the theme include the following (but not limited to):

Research Areas:

  • Applied Machine Learning and Deep Learning
  • Generative Artificial Intelligence 
  • Natural Language Processing and Large Language Models
  • Computational Social Science
  • Big Data Analytics and Social Data Analytics
  • Citizen Data Science
  • Explainable AI (xAI)
  • Privacy-Enhancing Computation and Privacy-Preserving Platforms
  • Social Media, Misinformation, Bots 
  • Cybersecurity Analytics and Cyber Forensics 
  • Cyberbullying and Hate Speech


  • Raghava Rao Mukkamala, Associate Professor
  • Robert Kauffman, Professor
  • Abid Hussian, Associate Professor
  • Arisa Shollo, Associate Professor
  • Sine Zambach, Assistant Professor
  • Somnath Mazumdar, Assistant Professor
  • Rajani Singh, Assistant Professor
  • Weifang Wu, Assistant Professor
  • Travis Greene, Assistant Professor
  • Sippo Rossi, PhD Fellow
  • Mikkel Harlev, PhD Fellow
  • Julie Gerlings, PhD Fellow
  • Niels Buus Lassen, External lecturer

Selected Publications:

  • Raghava Rao Mukkamala; Robert J. Kauffman; Helle Zinner Henriksen / Champions for Social Good : How Can We Discover Social Sentiment and Attitude-driven Patterns in Prosocial Communication?.
    In: Journal of the Association for Information Systems, Vol. 24, No. 6, 11.2023, p. 1562-1593
  • Sippo Rossi; Youngjin Kwon; Odd Harald Auglend; Raghava Rao Mukkamala; Matti Rossi; Jason Bennett Thatcher / Are Deep Learning-Generated Social Media Profiles Indistinguishable from Real Profiles?
    In: Proceedings of the 56th Hawaii International Conference on System Sciences. ed. /Tung X. Bui. Honolulu : Hawaii International Conference on System Sciences (HICSS) 2023, p. 134-143 
  • Marius Popa; Sebastian Michael Stoklossa; Somnath Mazumdar / ChainDiscipline : Towards a Blockchain-IoT-based Self-sovereign Identity Management Framework.
    In: IEEE Transactions on Services Computing, Vol. 16, No. 5 (Sept.-Oct.), 9.2023, p. 3238-3251
  • Malte Bieler; Raghava Rao Mukkamala; Tor-Morten Grønli / A Context- and Trajectory-based Destination Prediction of Public Transportation Users
    In: IEEE Intelligent Transportation Systems Magazine, Vol. 15, No. 1, 1.2023, p. 300-317
  • Somnath Mazumdar; Alberto Scionti; Stéphane Zuckerman; Antoni Portero / NoC-based Hardware Software Co-design Framework for Dataflow Thread Management,
    In: Journal of Supercomputing, Vol. 79, No. 16, 11.2023, p. 17983-18020
  • Rajani Singh; Ashutosh Dhar Dwivedi; Raghava Rao Mukkamala; Waleed S. Alnumay / Privacy-preserving Ledger for Blockchain and Internet of Things-enabled Cyber-physical Systems
    In: Computers and Electrical Engineering, Vol. 103, 10.2022
  • Ashutosh Dhar Dwivedi; Rajani Singh; Uttam Ghosh; Raghava Rao Mukkamala; Amr Tolba; Omar Said / Privacy Preserving Authentication System based on Non-interactive Zero Knowledge Proof Suitable for Internet of Things.
    In: Journal of Ambient Intelligence and Humanized Computing, Vol. 13, No. 10, 10.2022, p. 4639-4649
  • Aseem Kinra; Kim Sundtoft Hald; Raghava Rao Mukkamala; Ravi Vatrapu / An Unstructured Big Data Approach for Country Logistics Performance Assessment in Global Supply Chains
    In: International Journal of Operations and Production Management, Vol. 40, No. 4, 2020, p. 439-458
  • Hao Hua Sun Yin; Klaus Langenheldt; Mikkel Harlev; Raghava Rao Mukkamala; Ravi Vatrapu / Regulating Cryptocurrencies : A Supervised Machine Learning Approach to De-Anonymizing the Bitcoin Blockchain.
    In: Journal of Management Information Systems, Vol. 36, No. 1, 2019, p. 37-73.
  • Jonathan-Raphael Reichert; Klaus Langholz Kristensen; Raghava Rao Mukkamala; Ravi Vatrapu / A Supervised Machine Learning Study of Online Discussion Forums about Type-2 Diabetes
    In: 2017 IEEE 19th International Conference on e-Health Networking, Applications and Services (Healthcom). ed. /Hsi Pin Ma; Baofeng Wang. Los Alamitos, CA : IEEE 2017, p. 1-7


  • Cybersecurity for Young
  • The Cybersecurity games
  • Data as a force for dialogue with customers - 2020
  • Partnership-driven Innovation for Emerging Markets in East Africa
  • Machine Learning, InfinIT


  • Can you spot the bots? New research says no, Sippo Rossi & Raghava Rao Mukkamala, 07/06/2023 Press/Media: Press / Media
  • Kunstig intelligens er for vigtigt til kun at være for de få, 24/09/2023 // Børsen // Sine Zambach
  • World faces a flood of fake people now AI dodges bot spotters, 16/03/2023 // Ai Magazine // George Hopkin
  • Næsten umuligt at spotte en Twitter-bot, viser ny forskning Sippo Rossi & Raghava Rao Mukkamala, 04/04/2023, Press/Media: Press / Media
  • Nyt fag på vej: Nu skal studerende undervises i kunstig intelligens, Raghava Rao Mukkamala, 01/06/2021, Press/Media: Press / Media

Raghava Rao Mukkamala
M: +45 41 85 22 99

Digital Ecosystems

Digital Ecosystems at Copenhagen Business School, Department of Digitalization

Contemporary digital technology is increasingly infused into all aspects of human existence, giving rise to new kinds of digital ecosystems that are capable of interconnecting across physical, biological, cognitive, industrial, and social boundaries. As a result, digital ecosystems pose unprecedented problems and challenges for research, business, policy, and society as a whole. In response, the “digital ecosystems” research theme seeks new insights and conceptual innovation to better cope with these developments by (1) studying digital ecosystems as the basic unit of analysis and (2) by utilizing ecological thinking as a conceptual lens. In order for this theme itself to be a healthy ecosystem of ideas, we value diversity and heterogeneity in terms of our viewpoints, approaches, theories, and methods. We, therefore, conduct research and generate insights based on a colourful mix of topics, including digital platform-ecosystems and the platform economy, digital strategy and innovation, digital infrastructures and the political economy of digitalization, the internet of things and open source, and many more.

Members and research topics:

Abayomi Baiyere

Associate Professor

Digital - Transformation and Strategy 

Arisa Shollo

Associate Professor

Digital platform ecosystems; Innovation in digital ecosystems; Decision making in digital ecosystems;

Attila Marton

Associate Professor

Digital ecology of platforms, social memory, and labour; Ecosystemic thinking and digital strategy

Ben Eaton

Assistant Professor

Platformization of infrastructures, and infrastructuring of platforms. Migration of installed bases across “ecologies of platforms”.

Chee-Wee Tan


Platformization and service innovation

Günter Prockl

Associate Professor

Digital Supply Chains of the Future, Transformation from Supply Chain Management vs Business Ecosystem; Service Ecosystems for Data Driven Services and Services based on IoT 

Ioanna Constantiou

Professor MSO

Digital Transformation, Digital Platforms and new forms of organizing and competition

Juan Giraldo

PhD Fellow

Digital Infrastructure Development and Dynamics, Digital Payment Platforms, Global Payment Ecosystems

Katrine Frost Folkmann

PhD Fellow

Offerings as digitalized interactive platforms; creative industry service ecosystems; e-commerce platformization

Michael Wessel

Associate Professor

Dynamics and governance within and across platform ecosystems. Strategic and competitive behavior at the platform and user level.

Michel Avital


Decentralized and self-organized ecosystems. Blockchain-enabled ecosystems.  

Nicola Ens

PhD Fellow

Dynamics in platform-mediated work; ecologies/ infrastructure in platform work

Nina Frausing

PhD Fellow

Digital Payment Platforms, Financial Service Ecosystem, Incentive-based architecture and governance within digital ecosystems

Philipp Hukal

Assistant Professor

digital technology-enabled innovation within and across organizations, digital platforms, open source software development, digital ventures, computational social science

Shama Patel

PhD Fellow

Human cognition, intelligence and extended cognition in a digital ecosystem, bioecological models of  human development

Stefan Henningsson

Professor MSO

The technological enablement of digital ecosystems from a managerial and strategic perspective. Platformization to move from closed systems to open digital ecosystems. Architecture.

Tina Blegind Jensen

Professor MSO

Digital transformation, platform-mediated work, digital infrastructures.

Xiao Xiao

Associate Professor

Development or emergence of digital ecosystems in the context of digital entrepreneurship. 

Selected Publications:

  • Jetzek T., Avital M. and Bjorn-Andersen N. (2019). “The sustainable value of open government data” Journal of the Association for Information Systems 20(6): 702-734.
  • Mäntymäki M., Baiyere A. and Islam A. N. (2019). “Digital platforms and the changing nature of physical work: Insights from ride-hailing” International Journal of Information Management 49: 452-460.
  • Rukanova B., de Reuver M., Henningsson S., Nikayin F. and  Tan Y. H. (2019). “Emergence of collective digital innovations through the process of control point driven network reconfiguration and reframing: The case of mobile payment” Electronic Markets 30: 1-23.
  • Constantiou I., Marton A. and Tuunainen V.K. (2017). “Four models of sharing economy platforms” MIS Quarterly Executive 16(4): 231-251.
  • Prockl G., Bhakoo V. and Wong Ch. (2017). “Supply chains and electronic markets - Impulses for value co-creation across the disciplines” Electronic Markets 27(2): 135-140.
  • Eaton B., Elaluf-Calderwood S., Sorensen C. and Yoo Y. (2015). “Distributed tuning of boundary resources: The case of Apple's iOS service system” MIS Quarterly 39(1): 217-243.
  • Hedman, J. and Henningsson, S. (2015). “The new normal: Market cooperation in the mobile payments ecosystem” Electronic Commerce Research and Applications 14(5): 305-318.
  • Manikas K., Wnuk K. and Shollo A. (2015). “Defining decision making strategies in software ecosystem governance” White Paper: Department of Computer Science, University of Copenhagen.
  • Kallinikos J., Aaltonen A. and Marton A. (2013). “The ambivalent ontology of digital artifacts” MIS Quarterly 37(2): 357-370.

Research projects / grants:


  • Constantiou I. and Marton A. (2018) The 4 Types of Sharing Economy Platforms. DanskIT Digitalization Webinar Series: Copenhagen, Denmark.
  • Marton A. (2018) Making Meaning Dataful. Invited presentation for the Børsen Newspaper Marketing Conference: Copenhagen, Denmark.
  • Ekbia H. and Marton A. (2018) The New Division of Labour: A Revised History of Computing. Invited presentation at Google Denmark.


Contact person:

Digital Health

Digital Health

Digital Health at Copenhagen Business School, Department of Digitalization

Digital Health refers to the convergence of information technologies with the health sector, the individuals’ everyday life and society as a whole. The aim is to increase the quality of medicine and health care delivery and make it more efficient and more personalized. In this research theme, we conduct excellent research in the field of Digital Health, provide high quality teaching and sustain a strong network of academics and practitioners within and outside CBS who share a common enthusiasm for the impact of new technologies in healthcare.

The greater Copenhagen area is Europe’s no. 1 innovation ecosystem for health technology and pharma where Digital Health is a fast-growing sector. The Department of Digitalization (DIGI) at CBS has a strong track record in Digital Health research. Numerous faculty have completed research, ongoing research, and funded projects in the area of Digital Health. Faculty are engaged in teaching digital health, specifically in the MSc. Innovation in Healthcare (IHC) program’s mandatory and elective courses at CBS. Multiple external lecturers at DIGI have vast practical and entrepreneurial expertise in the field of Digital Health.

The research theme of Digital Health focuses on the broad phenomenon of digitalization in the context of healthcare. Our goal is to examine how digitalization affects the practices in healthcare organizations and the behavior of individuals, ranging from the technical design to the behavioral outcomes of health IT. We investigate how IT changes administrative and clinical processes to enhance the quality and safety of healthcare. On the patient side, we examine how IT is used for prevention and disease management and how it influences health outcomes. Current research topics of this theme include, but are not limited to:

  • Behavioral outcomes of health IT
  • Blockchain in healthcare
  • Data analytics and big biodata
  • Artificial intelligence in healthcare
  • Digital health startups
  • Digital health-related policy
  • Social media in healthcare
  • Quantified self and self-tracking




Selected Publications

  • Fürstenau, D., Klein, S., Vogel, A., Auschra, C. (2021) Multi-Sided Platform and Data-Driven Care Research: A Longitudinal Case Study on Business Model Innovation for Improving Care in Complex Neurological Diseases. Electronic Markets, in press.
  • Liu, N., Kauffman, R.J. (2020). Enhancing Healthcare Professionals and Care-Providing Staff Informedness with Data Analytics for Chronic Disease Management, Information & Management, in press.
  • Rieder, A., Lehrer, C. & Jung, R. (2020). Affordances and Behavioral Outcomes of Wearable Activity Trackers. In: Proceedings of the 28th European Conference on Information Systems (ECIS).
  • Rieder, A., Lehrer, C. & Jung, R. (2019). How Behavior Change Support Systems Influence Self-efficacy: A Qualitative Study Using Wearables. In: Proceedings of the 27th European Conference on Information Systems (ECIS).
  • Sun, T. Q., & Medaglia, R. (2019). Mapping the challenges of Artificial Intelligence in the Public Sector: Evidence from Public Healthcare. Government Information Quarterly36(2), 368–383.
  • Fürstenau, D., Auschra, C., Klein, S., Gersch, M. (2019) A Process Perspective on Platform Design and Management: Evidence From a Digital Platform in Health Care. Electronic Markets 29(4), 581-596,
  • Fürstenau, D., Spies, C., Gersch, M., Vogel, A., Mörgeli, R., Poncette, A., Müller-Werdan, U., Balzer, F. (2019) Sharing Frailty-Related Information in Perioperative Care: An Analysis From a Temporal Perspective. BMC Health Services Research 19(1): Article 105,
  • Clemons, E.K., Dewan, R.D., Kauffman, R.J., Weber, T.A. (2017) Understanding the Information-Based Transformation of Strategy and Society. Journal of Management Information Systems, Vol. 34, No. 2, 425-456.
  • Kauffman, R.J., Kim, K., Lee, S.Y.T., Hoang, A.P., Ren, J. (2017) Combining Machine-Based and Econometrics Methods for Policy Analytics Insights. Electronic Commerce Research and Applications, 25, 115-140.
  • Till J. Winkler; Pinar Ozturk; Carol V. Brown (2016)  Sustainability Strategies for Regional Health Information Organization Startups. In: Health Policy and Technology, Vol. 5, No. 4, 341-349
  • Till J. Winkler; Alexander Benlian; Marc Piper; Henry Hirsch (2014)  Bayer HealthCare Delivers a Dose of Reality for Cloud Payoff Mantras in Multinationals, In: MIS Quarterly Executive, Vol. 13, No. 4, 193-208.
  • Chang, M.R., Kauffman, R.J., Kwon, Y. (2015) Understanding the Paradigm Shift to Computational Social Science in the Presence of Big Data. Decision Support Systems, Vol. 63, 67-80.
  • Andersen, K. N., Medaglia, R., Henriksen, H. Z. (2012). Social Media in Public Health Care: Impact Domain Propositions. Government Information Quarterly29(4), 462–469.
  • Troels Andreasen; Henrik Bulskov; Sine Zambach; Tine Lassen; Bodil Nistrup Madsen; Per Anker Jensen; Hanne Erdman Thomsen; Jørgen Fischer Nilsson. A Semantics-Based Approach to Retrieving Biomedical Information. (2011). Flexible Query Answering Systems, Lecture Notes in Computer Science, Vol. 7022/2011, p. 108-118
  • Medaglia, R., Andersen, K. N. (2010). Virus Outbreak ─ Online GP Consultations Escalating Healthcare Costs. Communications of the Association for Information Systems27(1), 711–724.
  • Zambach, S., Hansen, J.U. (2010) Logical Knowledge Representation of Regulatory Relations in Biomedical Pathways. Information Technology in Bio- and Medical Informatics, Lecture Notes in Computer Science, Vol. 6266, p. 186-200.


Selected funded projects

  • A Cross-National Comparison of Health Information Technology-related Policy Frameworks for Guiding Research and Practice, involving Till Winker, Tina Blegind Jensen, 2018-2020.
  • ReVUS Region-H project to investigate healthcare data sharing using blockchain technology involving Michel Avital, Fritz Henglein, Boris Düdder, José Parra-Moyano, 2019-2021.


Further information and inquiries:

Till Winkler

Christiane Lehrer

Sine Zambach

Digital Sustainability

Digital Sustainability at Copenhagen Business School, Department of Digitalization

United Nations have formulated 17 Sustainable Development Goals. However, it is hard to imagine that they can be achieved without digitalization. For example, SDG 1 - No Poverty - once a political solution is in place a more fair distribution of wealth can only be delivered via a digital monetary system. Another example is SDG 4 - Quality Education - can only be achieved via digital means if we are to supply even the most remote villages with quality edition services, and it can only scale via digital means. Similarly, most of the remaining SDG can only be achieved with digital solutions.

An illustrative example of how digitalization is leading the way is Blockchain. Blockchain will transform most business sectors in the coming years. In global trade, blockchain can help companies become more sustainable while also enhancing their competitiveness. In short, blockchain technology supports increased efficiency, transparency, and trust for global supply chains. It can be utilized to authenticate the product and verify that raw materials originate from a sustainable source. At the other end of the product lifecycle blockchain can support the recycling so that it is done sustainably. Along the supply channels blockchain supports an effective distribution and trade. These are all in line with UNs sustainable development goals (SDG 9: Industry, Innovation, and Infrastructure; SDG 12: Responsible Consumption and Production; SDG 13: Climate Action).

The concurrent digital revolution and ambitions for a sustainable transformation in the 17 SDG's are currently the driving force of societal change for the global community. Advancing the digital agenda as leverage to achieve the SDG's covers many realms: infrastructure development, knowledge, innovation, and circular economic growth, to name a few. There research areas as blockchain and Internet of Things have become critical means to the sustainable development agenda and promise vital contribution to the achievement of the goals.

In order to contribute to a sustainable research agenda, members of the research team examine how digitalization accelerate and enable the realization of the Sustainable Development Goals. Furthermore, the research team will teach and disseminate their knowledge to build understating and digitally powered sustainable competencies for students, decision-makers, organizations, and society.


Research topics with a digital sustainability focus:

  • Blockchain
  • IoT
  • Digital Money
  • Education Quality
  • Circular Economy



Jan Damsgaard, Professor

Thomas Jensen, Assistant Professor

Rony Medaglia, Professor with Special Responsibilities

Raghava Rao Mukkamala, Associate Professor


Associated projects:

Advancing Blockchain for Danish Design


Selected journal publications:

  • Medaglia, R & Damsgaard, J (2020), "Blockchain and the United Nations Sustainable Development Goals: Towards an Agenda for IS Research" . PACIS 2020 Proceedings. 36.
  • Mazumdar, S., Jensen, T., Mukkamala, R. R., Kauffman, R., & Damsgaard, J. (2021) Do Blockchain and IoT Architecture Create Informedness to Support Provenance Tracking in the Product Lifecycle?. In Proceedings of the 54th Hawaii International Conference on System Sciences (pp. 1497-1506). Hawaii International Conference on System Sciences (HICSS).



Digital Transformation of Work

Digital Transformation of Work Research Theme at Department of Digitalization

Digital technologies transform how, where, and when work gets done. New forms of work, also known as “smart work”, are characterized by spatial and temporal flexibility supported by technological tools that provide employees with the best working conditions to accomplish their tasks. Our research within the theme of Digital Transformation of Work focuses on the profound and accelerating transformation of business activities, processes, competencies, and models that are initiated to fully leverage the changes and opportunities of digital technologies and their impact across society in a strategic and prioritized way, with present and future shifts in mind.   

Digital transformation of work includes new practices in which services and products are produced differently by use of crowds, machines, artificial intelligence, and algorithms. Furthermore, traditional labour law meets digital platforms and the gig-economy. Similarly, meaningful work and employment is considered a scarce resource.

Research Topics

  • Digital transformation of public sector work (e.g., what happens when more decision power is delegated to machines?)
  • Crowd work and new models of work (e.g., can we imagine a future crowd workplace in which we would want our children to participate?)
  • Design of new work practices (e.g., how do we design ICT, physical space, and HR practices to support new ways of working?)
  • Flexible & mobile work (e.g., what are the expectations towards being constantly available?)
  • Lived experiences with digital work (e.g., what does being a digital nomad feel like?)
  • People analytics or data-driven approach to managing people at work (e.g., what are the long-term consequences of being managed by algorithms?)


External Collaborators

  • João Baptista, Associate Professor, Warwick Business School
  • Dubravka Cecez-Kecmanovic, Professor, UNSW Business School
  • Uri Gal, Associate Professor, The University of Sydney Business School
  • Riitta Hekkala, Assistant Professor, Aalto University
  • Gazi Islam, Associate Professor, Grenoble Ecole de Management
  • Jean-Charles Pillet, PhD Scholar, Grenoble Ecole de Management
  • Daniel Schlagwein, Associate Professor, The University of Sydney Business School
  • Carsten Sørensen, Associate Professor (Reader), LSE

Selected Journal Publications

  • Jensen, T. B., & Stein, M. K. (2021). Designing a digital workplace: Introducing complementary smart work elements. Journal of Financial Transformation52, pp. 42-53.
  • Clemmensen, T., Hertzum, M., & Abdelnour-Nocera, J. (2020). Ordinary user experiences at work: a study of greenhouse growers. ACM Transactions on Computer-Human Interaction (TOCHI)27(3), 1-31.
  • Ranerup, A., & Henriksen, H. Z. (2020). Digital Discretion: Unpacking Human and Technological Agency in Automated Decision Making in Sweden’s Social Services. Social Science Computer Review
  • Baptista, J., Stein, M. K., Klein, S., Watson-Manheim, M. B., & Lee, J. (2020). Digital Work and Organisational Transformation: Emergent Digital/Human Work Configurations in Modern Organisations. Journal of Strategic Information Systems29(2), 101618.
  • Gol, E. S., Stein, M. K., & Avital, M. (2019). Crowdwork platform governance toward organizational value creation.  Journal of Strategic Information Systems, 28(2), pp. 175-195.
  • Margaryan, A. (2019). Workplace learning in crowdwork: Comparing microworkers’ and online freelancers’ practices. Journal of Workplace Learning, 31(4), pp. 250-273. 
  • Margaryan, A. (2019). Comparing crowdworkers’ and conventional knowledge workers’ self-regulated learning strategies in the workplace. Human Computation, 6(1), pp. 83-97.
  • Stein, M. K., Newell, S., Wagner, E.L., & Galliers, R.D. (2019). Datification, Accountability and the Pursuit of Meaningful Work Among Academics. Journal of Management Studies, 56(3), pp. 685-717. 
  • Mäntymäki, M., Baiyere, A., & Islam, A. N. (2019). Digital platforms and the changing nature of physical work: Insights from ride-hailing. International Journal of Information Management49, pp. 452-460.
  • Busch, P. A., Henriksen, H. Z., & Sæbø, Ø. (2018). Opportunities and challenges of digitized discretionary practices: a public service worker perspective. Government Information Quarterly, 35(4), 547-556.
  • Roto, V., Clemmensen, T., Väätäjä, H., & Law, E. L. C. (2018). Designing interactive systems for work engagement. Human Technology, 14(2).
  • Bødker, M. (2017). “What else is there…?”: reporting meditations in experiential computing. European Journal of Information Systems, 26(3), pp. 274-286.

Funding and Industry Collaboration

  • Digital Nomadism: How IT Enables New Forms of Working and Organizing, Australian Research Council (2019-2022)
  • Organizational and Managerial Issues of IS in Remote Work in Elisa (2014-2019)
  • E-ledelsesudvikling af fremtidens ledere, i-Lead, Industriens Fond (2017-2021)
  • ICT-enabled Transformation of Work, Timyo (2017-2019)

Conferences and workshops

  • ICIS 2019 track on “Future of Work” (co-chairs: Damien Joseph, Nishtha Langer and Mari-Klara Stein)
  • 5th and 6th Changing Nature of Work (CNoW) workshop at ICIS 2017, Seoul, Korea and ICIS 2018, San Francisco, USA (co-chaired by Mari-Klara Stein and João Baptista)
  • ECIS 2018 track on “Digital Organization, Work, and Beyond” (co-chairs: Michel Avital, Mari-Klara Stein, Carsten Sørensen)


Helle Zinner Henriksen

  • “Digital transformation of work – your new colleague could be a robot” at CBS Alumni meetup in Singapore, September 30th, 2019
  • ”Det professionelle skøn når forvaltningen bliver mere og mere digital”  [The role of professional discretion in the digital administration] at Områdeudvalget for Kontoruddannelser til den Offentlige Forvaltning, May 15th, 2019
  • “Dating the AI Society: Work Life, Skills and Diversity” panelist at the Copenhagen TechFestival, September 6th, 2018.
  • “Digitaliseringen i det offentlige - hvad vil det kræve af medarbejdere, ledere og arbejdspladser?” [Public sector digitalization – what does it require from employees, managers and the workplaces?] at Altingets Digitaliseringsnetværk, May 2nd, 2017
  • Industry 4.0: End of education?” at ENIC/ NARIC, June 26th, 2017
  • “Ny teknologi i socialt arbejde og digitaliserbar lovgivning” [New technology in social work and digitized legislation] at Socialrådgiverdagene, November 1-2nd, 2017

Tina Blegind Jensen

  • Digital Transformation of Work, keynote at IRIS/SCIS CONFERENCE 2018, Aarhus University, Denmark
  • Smart arbejde understøttet af digital teknologi – er det smart?” [Smart work enabled by digital technology – is it smart?] at CBS’s Uddannelsesadministrative Seminar, October 26th, 2017.

Mari-Klara Stein

  • IT Implementations in the Workplace: Managing Uncertainty and Ambiguity” at Sundhedsfaglig festival Sjællands Universitetshospital, September 7th, 2017


Further Information

Tina Blegind Jensen
M: +45 24794372


FinTech at Copenhagen Business School, Department of Digitalization

Historically, payments involved two parties exchanging goods or services for money. Today, payments, with increasing frequency, consist of digital representations of money transferred through a global, highly complex technical infrastructure.

However, there are still 94 billion in coins and banknotes floating around in the economy. There are drawback and benefits with cash. For instance, they are costly (time and security) to manage for banks and merchants, they create negative environmental impact (production and transportation), and they lead to crime of cash. On the other hand cash are easy and convenient to use, they are anonymous, they are national symbols), and they can be used by anyone regardless of age or legal capacity.

Over the past decade payments has evolved due to the increase in online shopping and smartphones. We have witnessed new ways of paying, including PayPal, MobilePay, DSBs ticket app, and new currencies like Art Money and Bitcoins. In parallel, society try to regulate and promote innovations through SEPA and E-Money Driective from EU and merchants in Denmark are trying to change the law so that they can say no to cash.

In this changing and evolving environment, we have created a research theme that will explore some of the issues that Financial Technologies will lead to. We focus on choice of payment instrument, money, payment systems, and adoption of payment methods.

Who we are:

What do we do:

  • How and why does the digital payment infrastructure evolve?
  • How does the digitalization of money affect the use and experience of money (different carriers of money)?
  • How does the digitalization of transactions (process) influence the performance of and preference for different payment methods (means of transferring money)?
  • How does the technology (artifact) influence the performance of and preference for different payment methods (means of transferring money)?
  • How can future money, payment process, and technology be designed?
If you are interested and would like to know more, please contact Jonas Hedman

In press

TV2 Finans


DR 2-dagen
  • Jonas Hedman (Participant), DR2, 5 Apr 2013 (Podcast)



Research projects/Collaborators

  • Academic: Royal institute of Technology, Stockholm School of Ecnomics, Lund University, University of Cork, University of Augsburg, Essec Business School, Aalto Univeristy.
  • Industry: Danske Bank, Nordea, National Bank, Nets, Finansrådet, Cellpoint Mobile, CFIR


Carton, F. and J. Hedman (eds.) (2013) Second International Society Cashless Roundtable, 18-19 April, Dublin, Ireland. Link.

Kazan, E. and J. Damsgaard (2013) A Framework for Analyzing Digital Payment as a Multi-Sided Platform: A Study of Three European NFC Solutions, The European Conference of Information Systems in Utrecht, June 5-8, 2013. Link.

Sang-Un, C. and J. Hedman (2013) Exploring Business Models for NFC Enabled Mobile Payment Services: The Case of Google Wallet and ISIS, The European Conference of Information Systems in Utrecht, June 5-8, 2013. Link.

Hedman, J. ed. (2012) First International Cashless Society Roundtable (ICSR), 18-19 May Copenhagen, Denmark. Link.

Olsen, M, Hedman, J and R. Vatrapu (2012) Designing Digital Payment Artifacts, ICEC 2011, The 14th International Conference on Electronic Commerce, Singapore, August. Link.

Hedman, J. and S. Henningsson (2012) Competition and Collaboration Shaping the Digital Payment Infrastructure, ICEC 2011, The 14th International Conference on Electronic Commerce, Singapore, August. Link.

Hjelholt, Morten; Damsgaard, Jan (2012) Genesis and Evolution of Digital Payment Platforms. The European Conference on Information Systems in Barcelona, Spain. Link.

Carton, F. Hedman, J., Damsgaard J. Tan, K. and B. McCarthy (2012) Framework for Mobile Payments Integration, Electronic Journal of Information Systems Evaluation, vol 15. Link.

Learning & Skills

Learning and Skills at Copenhagen Business School, Department of Digitalization

The emergence of new digitally-mediated work practices such as crowdwork, gig-work or AI-mediated work brings about reconfiguration of existing skills and learning practices as well as necessitating new skills. The challenge this poses to workplaces and educational institutions is to ensure that people are prepared to function productively and effectively in the new world of work, through a well-honed set of skills, knowledge, dispositions, mindsets, attitudes and capabilities.   

The Learning and Skills thematic area integrates a range of activities focused on advancing our understanding, theorising, methodology, policy and practice of learning and skill development in contemporary digitally-mediated work practices. 

The scope of this theme includes learning and skill development both in the workplace and in educational institutions aimed at preparing people to function effectively within the workplace. Specific topics addressed within the theme include:

  • Workplace learning practices in online labour platforms
  • Skills in AI-mediated work
  • Self-regulation of learning (behaviours, antecedents, factors)
  • Aligning higher education and emergent work practices
  • Innovative approaches to designing work-related blended and online learning
  • Policy interventions to foster learning and skills in digitally-mediated work and educational settings
  • Future of workplace skills and education
  • Methodological innovation for studying learning and skill development in digitally-mediated work and educational settings
  • Life Course perspective on learning and skills


Funded projects (most recent):

Publications (most recent):

Mood and Digital Spaces

Mood and Digital Spaces at Copenhagen Business School, Department of Digitalization

Mood has a powerful influence on our behavior. It can change how we interact with our environments and how we react to different events. Mood is also closely tied to space, as different contexts generate and appropriate mood. It is therefore important we consider mood when we are designing and analyzing new physical or digital environments.

Yet, because mood tends to accumulate over time, the factors that have contributed to a given mood as not always obvious. Mood is also entangled with emotion and affect, making it difficult in practice to separate this longer-term residual mood from situational or momentary experiences. To complicate matters further, moods also pass between individuals through processes of contagion.

Taken together, all of this means it is both essential and challenging to isolate the different environmental or temporal factors associated with a particular mood. These concerns come further into focus in digital spaces, which are characterized by large numbers of social relationships, dynamic connectivity between environments, and the ability to occupy multiple spaces simultaneously. This theme seeks to address these issues, theoretically and methodologically. We consider a range of practical context, from workplaces, to recreational spaces, to learning environments.


Further information and inquiries:

Rob Gleasure

RIOT (Robitics, Artificial Intelligence, Internet of Things)

RIOT (Robotics, Artificial Intelligence, Internet of Things) at Copenhagen Business School, Department of Digitalization

The objective of this research theme is to strengthen the research on second machine age technologies (robotics, AI, and IoT) in business school research and to identify possible ways to strengthen the incorporation of the new technologies in business school curriculum.  

Terms such as the second machine age, smart manufactoring, and industry4.0 have been coined to capture the attention towards the transformative potential of these technologies. Yet, managers face challenges similarly to the many unknows and the uncertainty that characterized the 1960s and 1970s. In the 1960s Herbert A. Simon addressed the transition from mechanization towards automation: computers were changing the role of management - also in the office operations. During the 1970s James N. Danziger described in MISQ the frustrated manager when it came to adoption and exploitation of computers.  

However, there is  a major research gap to fill with regards to managerial implications and how to incorporate the new technologies in business school research and curriculum. Robots, AI, and IoT have all been incorporated in industry in for example car manufactoring and medico-industry for decades. Yet, social science research and information systems research on these technologies are very limited. Of this very reason, the added value of social science research to aid the forward management of new technologies is very limited.  

The expected outcome of this theme is an elevation of the understanding of the technical transformation of management and substantiate the implications of the transformation for how companies are managed.  This calls for multi- and interdisciplinary studies as well as national and international collaboration. 

The theme will nest research projects on for example international work activities, robots in action during the COVID, etc. 



  • Research project proposals
  • Papers
  • Spin-off to teaching


  • International Network Grant (2021-2022)


Sports Digitalization

Sports Digitalization at Copenhagen Business School, Department of Digitalization

Ever since its first manifesto in Greece around 3000 years ago, sports as a field has accumulated a long history with strong traditions while at the same time, gone through tremendous changes toward professionalization and commercialization. The current waves of digitalization have intensified its evolution, as digital technologies are increasingly entrenched in a wide range of sporting activities and for applications beyond mere performance enhancement.

Though the use of digital tools in sports can be traced back to Michael Lewis’ “Moneyball” where Billy Bean, the head coach of Oakland Athletics, deployed analytics to make decisions regarding the composition of the team, nowadays digitalization in sports settings goes beyond data analytics, and expands to areas such as organizing and managing sports teams and their stakeholders, accessing and interpreting sports information, inventing new instruments and strategies that would not be possible otherwise. Further, digitalization has also led to creation of new sports – e-sports, which poses profound implications for the very nature of the sports field.

The research theme of sports digitalization focuses on the broad phenomenon of digitalization in the context of professional sports. Our goal is three-fold: (1) to examine how sports organizations have approached digitalization and utilized various digital tools across different sports areas; (2) to understand how digitalization and/or digital technologies changes the practices and the very organization of sports; (3) and to develop informed guidelines to sports organizations in their journey towards digitalization. Potential projects of the theme include but not limited to:

  • e-sports and its relationship with traditional sports
  • Sports analytics, its use and impacts
  • Digitalization of sports related experiences
  • Digitalization and the changing nature of sports


Who we are:

Further information and inquiries:

Xiao Xiao

Related publications:

Theory of Digital Theme

Theory of Digital Theme at Copenhagen Business School, Department of Digitalization

Theme Idea: Theme objectives

  1. Theorize digital
  2. Be known as the leading group theorizing digital
  3. Platform to brainstorm, debate and collaborate around theme's topic

Theme overview:

The increasing pace of digitalization is generating new phenomena and practices where the application of technology is increasingly shaping our world, with the potential to upend established views and social constructions. As this transformation unfolds, the traditional theorization of technology as enabler/tools are giving way to theories that place ‘digital’ front and center in shaping unique insights and new areas of scientific enquiry. In response, the Theory of Digital theme champions and influences development of theories that can facilitate a differentiated discussion of digital. Specifically, the theme aims to drive conversations on theorizing digital and digital theorizing.

In line with the evolving nature of digital theories, we encourage a diversity of opinions and thought-provoking debates, and welcome perspectives from a multiplicity of scholars and fields. Members engage in several activities including debates with renowned scholars, panel discussions, brainstorming sessions, and co-publications. Our aspiration is to serve as a platform for shaping and seeding the foundations for developing a theory of digital (i.e., theorizing digital) and illuminating how digital-themed phenomena can be theorized (digital theorizing) and applied to conceptualizing research in all areas of digital technology and its impact on society. 

Theme Plans: Schedule & Activities

  • Schedule:
    • Quarterly (2 hrs)
    • Two events in spring and autumn semesters
  • Activities:
    • Panel debates
    • Article/Book reviews
    • One year workshop
    • Special issues


The Value of Data

The Value of Data at Copenhagen Business School, Department of Digitalization

Value creation with large scale data for business and society

Big Data and its transformation into valuable, actionable insights has heavily impacted how organizations operate. Today, data-driven decision making and the urge to unlock value from data has become relevant for every mid- to large-scale organization, both in the public and in the private sector. However, the implications of data are not yet completely understood. In fact, the term “Big Data” was only coined in the early 2000s.

This Research Theme stands in direct connection to the CBS local strategy initiative on the Economic Value of Data. The initiative consists of researchers across CBS that have been trained at internationally renowned academic institutions with extensive experience in handling and analyzing large-scale data to generate valuable insights. The mission of this initiative is to disseminate knowledge and collaborate with organizations on topics focusing on the value creation from applying statistical methods to large scale data for business and society.

From years of experience, we know that organizations often need to devote their operational resources to studying questions that deliver short-term operational gains. Many organizations lack the capacity and training to address high impact questions that require more extensive amounts of time to study. These are exactly the type of questions we are interested to answer in collaboration with our partner organizations. The goal of our collaborations is to benefit our partners with valuable actionable insights while simultaneously generating high quality research output.

Our initiative aims to address these and other questions, such as:

  • What is an organization’s return on investment from data analysis?
  • Which data analysis techniques maximize the value generated from data while respecting the rights of data owners?
  • How should we design data exchanges to maximize welfare and minimize the costs related to data breaches and abuse?
  • What are the welfare implications of a monopolization of data and the capabilities to analyze this data?



José Parra-Moyano


The page was last edited by: Department of Digitalization // 11/28/2023