Department of Digitalization

Research Themes

The departments research is organized to create opportunities for collaboration and to accommodate for the fast moving pace and radical innovation that characterizes the IT field. Themes are emergent, topical, popular, inter-disciplinary and dynamic in nature. They are usually active for 3 – 7 years when they transform into other themes or dissolve altogether. Below you can find the departments research themes.


Our research themes

IT Challenges in Mergers and Acquisitions
IT Challenges in Mergers and Acquisitions

How firms address challenges associated with IT integration form an important part of the explanation to value creating mergers and acquisitions (M&As). 45‐60% of the expected benefits from M&As are said to be directly dependent on the integration of IT resources. IT integration is reported as the third most cited reason for acquisition failure by general managers, and reports states that less than a third of all IT mangers involved in M&As deemed their last M&A-related IT integration project successful.

What we do

Trough collaborative research projects together with Danish and international companies, the research theme contributes to increasing understanding of the IT-related challenges that face firms involved in M&As and the development of approaches to address these challenges.
Who we are
Who we work with
  • Business collaborations: Cisco, Danske Bank, Danisco, Carlsberg, Grundfors, Trelleborg, ...
  • Academic collaborations: University of Memphis, UNSW Sydney, Melbourne University, …

What we have researched

Examples of studies involving theme researchers:

The role of IT integration in acquisition value creation and IT integration risk factors

Study with Trelleborg AB, a Swedish industry group that makes 5-10 acquisitions per year to identify IT integration strategies that fits with different acquisition benefits and to asses IT integration risk factors in due diligence.

The ’IT-ready to acquirer’

Study with Danisco A/S addressed at the IT infrastructure and capability conditions that makes a firm ready to integrate IT of emerging acquisition targets.

Capability spillover following acquisitions

Reflecting on Danske Bank’s five major acquisitions in the 2000’s, this study searched to explain how these acquisitions affected Danske Bank’s general IT capabilities. 

Sustaining effective IT integration and the quality of IT resources over a series of acquisitions

Forced to undertake major IT projects to correct cumulative complexity, both Cisco Systems and Danisco have experienced the downside of short-sighted acquisition IT integration. This study address mechanisms to enable long-term viability of acquisition programs.

Architecting growth: The use of Enterprise Architecture in M&As

Cisco and Oracle are two companies that use the EA capability extensively in their acquisition processes. This study investigated the merits of including EA in selection and integration of acquisitions.

The use of consultants in the IT integration project

Almost all acquirers rely extensively on consultants. Investigating Carlsberg, Grundfors, Danisco, and Norican this study explored the different ways of utilizing external resources for IT integration.

Technological innovation acquisitions

Through expert interviews with heads of acquisition and heads of acquisition integration in 15 US-based ‘hi-tech’ companies, we explored the technical integration challenges related to the acquisition of innovative technologies to keep the technological edge in these fast-moving industries.
What we want to do
  • Move from explanation to solution design and action
  • Additional emphasis on the extended enterprise
  • Further exploration of serial acquisitions (acquirers) and acquisition programs
  • Unearth additional challenges of complex mergers
  • Expand research to new industries with digital business models

Further information

Stefan Henningsson
Phone: +45 2479 4329, +46 735 845 654
Related publications
Practitioner-oriented articles
  1. Henningsson, Stefan; Kettinger, William J. (2015) “Late to the Game: Assessing IT Integration Risk After the Acquisition Target has Been Identified”. Proceedings of the 48th Annual Hawaii International Conference on System Sciences, HICSS-48.
                 *** Best paper award at HICSS-48 – Forthcoming in MIS Quarterly Executive ***
  2. Henningsson, S; Toppenberg, G; Shanks, G (2014) Sustaining an Acquisition-Based Growth Strategy: The Use of Enterprise Architecture at Cisco Systems. Paper presented at Pre-ICIS 2014 SIM/MISQE Academic Workshop on Enterprise Architecture for Business Transformation. December 13, 2014, Auckland, New Zealand.
  3. Yetton, P., Henningsson, S. & Bjørn-Andersen, N. (2013) “Ready to Acquire”: The IT Resources Required for a Growth-by-Acquisition Business Strategy. MIS Quarterly Executive. March 2013 (12:1)
Academic journal articles
  1. Henningsson, S (2014) Learning to Acquire : How Serial Acquirers Build Organisational Knowledge for Information Systems Integration.European Journal of Information Systems, Vol. 23, No. 4, 2014, p. 373-379.
  2. Henningsson, S. & Carlsson, S. A. (2011) “The DySIIM Model for Managing IS Integration in Mergers & Acquisitions”. Information Systems Journal, 21(5), 441-476.
  3. Carlsson, S., Henningsson, S., Hrastinski, S., & Keller, C. (2011) “Developing Design Theory for IS Governance and Management: The Case of IS Integration in Mergers and Acquisitions”. Journal of Information Systems and e-Business Management, 9(1), 109-131.
  4. Alaranta, M. and S. Henningsson (2008) “An approach to analyzing and planning post-merger IS integration: Insights from two field studies”. Information Systems Frontiers. 10(3). 307-319.
  5. Henningsson, S. (2006) “The Role of IS in corporate M&A - An Examination of IS Research Based on an Integrative Model for M&A Research”. ICFAI Journal of Mergers & Acquisitions (March 2006).
Academic conference and workshop articles
  1. Toppenberg, Gustav; Henningsson, Stefan (2014) Taking Stock and Looking Forward : A Scientometric Analysis of IS/IT Integration Challenges in Mergers.
Proceedings of European Conference on Information Systems (ECIS) 2014.
  2. Henningsson, S.; Yetton, P. (2013) “Post-acquisition IT Integration: The sequential effects in growth-by-acquisition programs”. Proceedings of the 24th Australasian Conference on Information Systems (ACIS). Melbourne, Australia, 4-6 December 2013.
  3. Gustav Toppenberg; Stefan Henningsson (2013) “An Introspection for the Field of IS Integration Challenges in M&A”. Proceedings of the Nineteenth Americas Conference on Information Systems. Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL) 2013
  4. Henningsson, S.; Yetton, P. (2013) “IT-based value creation in serial acquisitions”. Proceedings of the 13th Annual European Academy of Management Conference (EURAM 2013). European Academy of Management, 2013. ISBN No: 978-975-8400-35-5.
  5. Henningsson, S & Yetton, P (2011) Managing the IT Integration of Acquisitions by Multi- Business Organizations. ICIS 2011, Shanghai in December 2011.
  6. Bohm, M., Henningsson, S., Yetton, P., Leimestre, J.M., Krcmar, H. (2011) A Dual View on IT Challenges in Corporate Divestments and Acquisitions. ICIS 2011, Shanghai in December 2011.
  7. Carlsson, S., Henningsson, S., Hrastinski, S., & Keller, C. (2009)  An Approach for Designing Management Support Systems: The Design Science Research Process and its Outcomes. DESRIST 2009: The 4th International Conference on Design Science Research in Information Technology, Philadelphia, USA.
  8. Carlsson, S.A., et al.  (2008) Towards a Design Science Research Approach for IS Use and Management: Applications from the Areas of Knowledge Management, E-Learning and IS Integration. Desrist 2008. 7-9 May, 2008. Atlanta, Georgia, USA.
  9. Henningsson, S. and L. Selander  (2007) Dancing to the Post-Acquisition Integration Blues: An Organizational Learning Perspective on Post-Acquisition IS Integration in Multinational Companies. 23rd EGOS Colloquium. Vienna, Austria.
  10. Henningsson, S., C. Svensson, and L. Wallén  (2007) Mastering the integration chaos following frequent M&As: IS integration with SOA Technology. 40th Hawaii International Conference on System Science 2007-01-05. Waikoloa, Hawaii, US.
  11. Henningsson, S.  (2007) The Relation Between Is Integration And M&A As A Tool For Corporate Strategy. 40th Hawaii International Conference on System Science Waikoloa, Hawaii, US.
  12. Alaranta, M. and S. Henningsson  (2007) Shaping the Post-Merger Information Systems Integration Strategy. 40th Hawaii International Conference on System Science 2007-01-05. Waikoloa, Hawaii, US.
  13. Henningsson, S., C. Svensson, and L. Wallén  (2007) SOA to salve the post-acquisition integration blues? Australia and New Zealand Systems Conference (ANZSYS) 2007. 2007-12-04. Auckland, New Zealand.
  14. Henningsson, S.  (2007) How IS Integration Relates to M&A as a Tool for Corporate Strategy. 13th Asia Pacific Management Conference (APMC). 18-20 November, 2007. Melbourne, Australia.
  15. Henningsson, S. and S. Carlsson  (2007) The Dynamic Relation Between IS Integration and the Acquisition Process. 13th Asia Pacific Management Conference (APMC). 18-20 November, 2007. Melbourne, Australia.
  16. Henningsson, S. and S. Carlsson (2006) Governing and Managing Enterprise Systems Integration in Corporate M&A European Conference on Information Systems 2006. 15-17 July, 2006. Gothenburg, Sweden.
  17. Henningsson, S.  (2005) The Role of IS in corporate M&A IRIS'28 (Information Systems Research in Scandinavia). August 6 - 9, 2005. Lillesand, Norway.
  18. Henningsson, S.  (2005) Managing Enterprise Systems Integration in Corporate Mergers and Acquisitions - A Tentative Framework and the Case of TIH. in 5th International Business Information Management Association (IBIMA) Conference. 2005-12-13. Cairo, Egypt.
  19. Henningsson, S.  (2005) IS Integration in Corporate M&A: Applicability of Related Theory and Future Advancements of the Research Field. in 5th International Business Information Management Association (IBIMA) Conference. 2005-12-13. Cairo, Egypt.
Internet of Things
Internet of Things Theme (IoTT)
IoTT at Copenhagen Business School, department of Digitalization

IoTPeople is from CBS, Denmark but have partners from all the EU.
We are everything from politicians, entrepreneurs and researchers.

A2E: Connecting Anything to Everything [as coined by IoT Theme@CBS]

Challenge: To create an Internet of People and Societies by creating multidisciplinary and cross-disciplinary approaches with researchers, politicians, citizens, NGO’s and enterprises pursuing socially productive scenarios in the merging of our physical world and the virtual world. Our mission is to contribute to, develop and gather the IoT ecosystem in EU.

Definition: IoT is a dynamic global network infrastructure with self-configuring capabilities based on standard and interoperable communication protocols where physical and virtual “things” have identities, physical attributes, and virtual personalities, use intelligent interfaces, and are seamlessly integrated into the information network.

Research projects/Funding: Interpretative phenomenological analysis of user experience (TC). ICT and knowledge as Commons, focusing on emergent economies in Latin America (EU funded) (LBR, JN). Personal Intelligent Information Mate (HTF app.)(JN, RUP, LBR), itGrows (HTF)(TC, RUP, GP), Bus. Sus. Platform, New Business in Society Platforms (all), EUStart Grant for FP7.

In press

Smart grid-projekt Rasmus Ullslev Pedersen (Participant), Ingeniøren, 12 Oct 2012

Technical University of Denmark (DTU), Copenhagen University(KU), Aalborg University(AAU), Alexandra Instituttet.

Confederation of Danish Industry (DI), European Commission, Nordic Startup awards, Copenhagen Cleantech Cluster, Dong Energy, Grundfos, Nabto, 1st Mile,, Startup Weekend, IoT Forum.

Teaching/Supervision: 4th semester HA(it), 7th semester CMD(it), 9th semester CMD(it) with big Data Theme, Innovation, 2nd semester MIL. IT-Master thesis projects, Ebuss master thesis and Ph.D. Project, projects.

DIGI participants: Torkil Clemmensen, Leif Bloch Rasmussen, Janni Nielsen, Ivan Häuser, Szymon Furtak, Mads Bødker, Abayomi Baiyere and the rest of the core team: Alessandro Bassi, Britta Thomsen, Ina Lauth, Kim Balle, Lars Ringe, Thomas Sørensen and Ziggie Precht – in collaboration with businesses/researchers from EU/Latin America.

Important links:

FinTech at Copenhagen Business School, Department of Digitalization

Historically, payments involved two parties exchanging goods or services for money. Today, payments, with increasing frequency, consist of digital representations of money transferred through a global, highly complex technical infrastructure.

However, there are still 94 billion in coins and banknotes floating around in the economy. There are drawback and benefits with cash. For instance, they are costly (time and security) to manage for banks and merchants, they create negative environmental impact (production and transportation), and they lead to crime of cash. On the other hand cash are easy and convenient to use, they are anonymous, they are national symbols), and they can be used by anyone regardless of age or legal capacity.

Over the past decade payments has evolved due to the increase in online shopping and smartphones. We have witnessed new ways of paying, including PayPal, MobilePay, DSBs ticket app, and new currencies like Art Money and Bitcoins. In parallel, society try to regulate and promote innovations through SEPA and E-Money Driective from EU and merchants in Denmark are trying to change the law so that they can say no to cash.

In this changing and evolving environment, we have created a research theme that will explore some of the issues that Financial Technologies will lead to. We focus on choice of payment instrument, money, payment systems, and adoption of payment methods.

Who we are:

What do we do:
  • How and why does the digital payment infrastructure evolve?
  • How does the digitalization of money affect the use and experience of money (different carriers of money)?
  • How does the digitalization of transactions (process) influence the performance of and preference for different payment methods (means of transferring money)?
  • How does the technology (artifact) influence the performance of and preference for different payment methods (means of transferring money)?
  • How can future money, payment process, and technology be designed?
If you are interested and would like to know more, please contact Jonas Hedman

In press

TV2 Finans


DR 2-dagen
 Jonas Hedman (Participant), DR2, 5 Apr 2013 (Podcast)



Research projects/Collaborators
  • Academic: Royal institute of Technology, Stockholm School of Ecnomics, Lund University, University of Cork, University of Augsburg, Essec Business School, Aalto Univeristy.
  • Industry: Danske Bank, Nordea, National Bank, Nets, Finansrådet, Cellpoint Mobile, CFIR


Carton, F. and J. Hedman (eds.) (2013) Second International Society Cashless Roundtable, 18-19 April, Dublin, Ireland. Link.

Kazan, E. and J. Damsgaard (2013) A Framework for Analyzing Digital Payment as a Multi-Sided Platform: A Study of Three European NFC Solutions, The European Conference of Information Systems in Utrecht, June 5-8, 2013. Link.

Sang-Un, C. and J. Hedman (2013) Exploring Business Models for NFC Enabled Mobile Payment Services: The Case of Google Wallet and ISIS, The European Conference of Information Systems in Utrecht, June 5-8, 2013. Link.

Hedman, J. ed. (2012) First International Cashless Society Roundtable (ICSR), 18-19 May Copenhagen, Denmark. Link.

Olsen, M, Hedman, J and R. Vatrapu (2012) Designing Digital Payment Artifacts, ICEC 2011, The 14th International Conference on Electronic Commerce, Singapore, August. Link.

Hedman, J. and S. Henningsson (2012) Competition and Collaboration Shaping the Digital Payment Infrastructure, ICEC 2011, The 14th International Conference on Electronic Commerce, Singapore, August. Link.

Hjelholt, Morten; Damsgaard, Jan (2012) Genesis and Evolution of Digital Payment Platforms. The European Conference on Information Systems in Barcelona, Spain. Link.

Carton, F. Hedman, J., Damsgaard J. Tan, K. and B. McCarthy (2012) Framework for Mobile Payments Integration, Electronic Journal of Information Systems Evaluation, vol 15. Link.

Big Social Data Analysis

Social Business at Copenhagen Business School, department of Digitalization

The Internet resulted in a vertical integration of organizational channel capacities such as production, distribution, transaction, and communication and a horizontal integration of organizational communications such as advertising, public relations, and promotion (Li and Leckenby 2007). Social media channels that emerged from the participatory turn of the Internet facilitated by developments in social computing created new opportunities for interaction and innovation within and across the different stakeholder groups in both the public and the private sectors.

The increasing adoption and use of social media channels in organizational settings is resulting in a new kind of organizational paradigm that is termed “social business”. A social business is an organization that strategically engages, analyses, and manages social media to structure organizational processes and support organizational functions in order to realize operational efficiencies, generate comparative advantages, and create value for customers, shareholders, and other societal stakeholder (Vatrapu, 2013).

The Social Business research theme at ITM, CBS research, teach, and consults on the three critical aspects of social business: social media engagement, social media analytics, and social media management.

DIGI Participants:
Ravi Vatrapu research focus, Theory of Social Business. Daniel Hardt research focus, Social Media and Language. Matthias Trier research focus, Collective use of IS. Chris Zimmerman Ph.D. project, Social Business Intelligence. Signe Dyrby Ph.D. project, Mediatization of Social. Abid Hussain, Ph.D. project, Social Data Analytics. Zeshan Jaffari Ph.D. project, Social Business Management. Katrine Kunst Ph.D. project, Social Consumption. Soley Rasmussen Ph.D. project, news-as-a-service. Mimmi Sjöklint also doing a Ph.D. project. Kiran Kumar Kocherla, research assistant. Kostas Pantazos, research assistant. Usman Tanveer, research assistant. Keld Hansen, research assistant. Weifang Wu, Assistant Professor.


Vatrapu, Ravi (2013) Book Chapter: Understanding Social Business, Emerging Dimensions of Technology Management, Springer Science+Business Media B.V. Link.

Hussain, Abid. Vatrapu, Ravi (2011) Conference: SOGATO: A Social Graph Analytics Tool, The 12th Eurpoean Conference on Computer Supported Cooperative Work 2011. Link.

Seisto, Anu. Aikala, Maiju. Vatrapu, Ravi. Kuula Timo (2012) Article: Advances in Printing and Media Technology, International Association of Research Organizations for the Information, Media and Graphic Arts Industries. The 39th International Research Conference of IARIGAI. Link.

Robertson, Scott. Vatrapu, Ravi. Medina, Richard (2010) Off the Wall Political Discourse : Facebook Use in the 2008 U.S. Presidential Election, Journal; Information Polity: The International Journal of Government & Democracy in the Information Age. Vol. 15. Link.

Matthias Trier; Alexander Richter / "I Can Simply…"? : Theorizing Simplicity as a Design Principle and Usage Factor.
In: ECIS 2013 Proceedings Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL) 2013 Article in proceedings

Robert Hillmann; Matthias Trier / Influence and Dissemination Of Sentiments in Social Network Communication Patterns
In: ECIS 2013 Proceedings Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL) 2013 Article in proceedings

Mimmi Sjöklint; Ioanna Constantiou; Matthias Trier / Numerical Representations and User Behaviour in Social Networking Sites : Towards a Multi- Theoretical Research Framework.
In: ECIS 2013 Proceedings Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL) 2013 Article in proceedings

Karen Stepanyan; George Gkotsis; Hendrik Kalb; Yunhyong Kim; Alexandra I. Cristea; Mike Joy; Matthias Trier; Seamus Ross / Blogs as Objects of Preservation : Advancing the Discussion on Significant Properties.
In: iPress 2012: Proceedings of the 9th International Conference on Preservation of Digital Objects. . ed. /Reagan Moore; Kevin Ashley; Seamus Ross. Toronto: University of Toronto 2012, p. 218-224 Article in proceedings

Robert Hillmann; Matthias Trier / Dissemination Patterns and Associated Network Effects of Sentiments in Social Networks
In: Proceedings of the 2012 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining: IEEE 2012, p. 510-515 Article in proceedings

Robert Hillmann; Matthias Trier / Sentiment Polarization and Balance among Users in Online Social Networks
In: AMCIS 2012 Proceedings: Virtual Communities and Virtual Worlds. . ed. /K.D. Joshi; Youngjin Yoo. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL) 2012 Article in proceedings

Hendrik Kalb; Matthias Trier / The Blogosphere as Oeuvre : Individual and Collective Influence on Bloggers. In: ECIS 2012 Proceedings. ed. /Jan Pries-Heje; Mike Chiasson; Jonathan Wareham; Xavier Busquets; Josep Valor; Sandra Seiber. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL) 2012 Article in proceedings

Relevant journals:

  • Trier M., Bobrik A. (2009): Searching and Exploring Social Architectures in Digital Networks, IEEE Internet Computing Journal, Vol. 13 No. 2, p. 51-59. 
  • Trier M. (2008): Towards Dynamic Visualization for Understanding Evolution of Digital Communication Networks.  Information Systems Research, Vol.19 No.3, 2008, p.335-350.
  • Cho, H.-K., Trier M., Kim E. (2005): The Use of Instant Messaging in Working Relationship Development: A Case Study. Journal of Computer-mediated Communication, Vol 10, No. 4, 2005.



Social Data Analytics Tool (SODATO)

WebDataNet EU COST Action

Augmentd Reality for Print Products EU COST Action

Networked Business Intelligence Project

Social Data Analytics for Sustainability

National Gallery of Denmark; Impact of postings (image, text).

Telia; network problems and complaints social media.

Informedia; quality of manual sentiment analysis.

Danske Bank; reputation analysis in social media.



UC Berkeley, Institute for Data Sciences and Engineering (IDSE)

Columbia University New York,

University of Hawaii at Manoa. USA

Indian Institute of Science (IISc), India

Industry Partners

TDC, Mindjumpers, Jyllands-Posten, Maersk, Danske Bank, IBM Denmark, Infomedia, Telia, National Gallery of Denmark.

Sharing Economy

Sharing Economy Research Theme at Copenhagen Business School, Department of Digitalization

Sharing is ingrained in the fabric of society and it constitutes an emerging force driving a growing part of the economic activity today. With greater connectivity brought about by the proliferation of internetworking technologies, it has become much easier for individuals to circumvent spatial and temporal barriers during interactions, thereby giving rise to a sharing economy that is built on the disintermediation of conventional channels of commerce through grassroots-based exchange of both tangible and intangible resources. The sharing economy has gained notable attention within mainstream media as a new economic paradigm that leverages peer-to-peer technological platforms to facilitate exchange of resources among individuals who are joined via fluid relational networks. Almost overnight, numerous peer-to-peer platforms—in the likes of hospitality (e.g., Airbnb), transportation (e.g., blablacar), crowd-funding (e.g., Kickstarter), and work (e.g., TaskRabbit)—have sprung up to facilitate both individuals and/or organizations to pool resources in resolving problems.

While there are many practitioners who have prophesized the sharing economy as a game-changer for how organizations and society function, there are also a number of detractors who questioned the uncertain and potentially disruptive future that is brought about by such peer-to-peer exchanges. Critics have painted a dismal picture of the sharing economy as a means for individuals and/or firms to dodge proper regulations and live beyond their means, which in turn contributes to doomsday scenarios of massive job displacements and spending habits detrimental to society. In light of the opportunities and challenges posed by the sharing economy, there is a clear urgency for a systematic and thorough scrutiny of how value creation and appropriation can take place within such economic environments while minimizing its negative impact to society. Research conducted within this theme will explore the intertwining relationship between the sharing economies of production and the sharing economies of consumption.

Research Topics

  • Design of innovative crowd platform services
  • Value creation and appropriation on crowd platforms
  • Self-organizational practices of data / information sharing
  • Information managerial implications of linked open data
  • New business models and innovation inspired by the sharing/collaborative economy
  • The effects of the sharing/collaborative economy on business and society
  • Case studies on established and emerging startups
  • Sharing economy platforms and economic impacts in different industries/sectors
  • Users’ incentives to participate in sharing economy platforms
  • Sharing/collaborative economy applications in healthcare
  • The tension between innovation and regulation in the sharing/collaborative economy
  • Public private partnerships in sharing economy
  • Data-driven sharing economy examples
  • Adoption and diffusion of sharing economy ideas


External Collaborators

  • Izak Benbasat, Professor, University of British Columbia (Canada)
  • Eveline Hage, Assistant Professor, University of Groningen (Netherlands)
  • Eric Lim, Lecturer, University of New South Wales (Australia)


  • Published interview with Ioanna Constantiou and Chee-Wee Tan in Politiken Ressourcer (November 17th, 2014)


  • Constantiou, I., Marton, A., Tuunainen, V.K. (2017) "Digitization and the New Dimensions of Competition : The Case of Digital Platforms in the Sharing Economy" The 33rd EGOS Colloquium 2017
  • Constantiou, I., Marton, A., Tuunainen, V.K. (2017) "Four Models of Sharing Economy Platforms" MIS Quarterly Executive, 16(4), pp. 231-251
  • Constantiou, I., Marton, A., Lagoudakos, G. (2017) "Openness and Legitimacy Building in the Sharing Economy: An Exploratory Case Study about CouchSurfing" Proceedings of the 50th Hawaii International Conference on System Sciences (HICSS) Honolulu, Hawaii, USA.
  • Avital, M., Carroll, J.M., Hjalmarsson, A., Levina, N., Malhotra, A. and Sundararajan, A.  (2015) "The Sharing Economy: Friend or Foe?" Proceedings of the 36th International Conference on Information Systems, Fort Worth, TX  
  • Avital, M., Andersson, M., Nickerson, J., Sundararajan, A., Van Alstyne, M., and Verhoeven, D. (2014) "The Collaborative Economy: A Disruptive Innovation or Much Ado about Nothing?," Proceedings of the 35th International Conference on Information Systems (ICIS), Auckland, New Zealand.
  • Andersson, M., Hjalmarsson, A. and Avital, M. (2013), " Peer-to-Peer Service Sharing Platforms: Driving Share and Share Alike on a Mass-Scale," Proceedings of the 34th International Conference on Information Systems (ICIS), Milan, Italy.

Further Information

Attila Marton

Chee-Wee Tan
M: +45 4185-2149

Digital Transformation of Work

Digital Transformation of Work Research Theme at Department of Digitalization

Digital technologies transform how, where, and when work gets done. New forms of work, also known as “smart work”, are characterized by spatial and temporal flexibility supported by technological tools that provide employees with the best working conditions to accomplish their tasks. Our research within the theme of Digital Transformation of Work focuses on the profound and accelerating transformation of business activities, processes, competencies, and models that are initiated to fully leverage the changes and opportunities of digital technologies and their impact across society in a strategic and prioritized way, with present and future shifts in mind.   

Digital transformation of work includes new practices in which services and products are produced differently by use of crowds, machines, artificial intelligence, and algorithms. Furthermore, traditional labour law meets digital platforms and the gig-economy. Similarly, meaningful work and employment is considered a scarce resource.

Research Topics

  • Digital transformation of public sector work (e.g., what happens when more decision power is delegated to machines?)
  • Crowd work and new models of work (e.g., can we imagine a future crowd workplace in which we would want our children to participate?)
  • Design of new work practices (e.g., how do we design ICT, physical space, and HR practices to support new ways of working?)
  • Flexible & mobile work (e.g., what are the expectations towards being constantly available?)
  • Lived experiences with digital work (e.g., what does being a digital nomad feel like?)
  • People analytics or data-driven approach to managing people at work (e.g., what are the long-term consequences of being managed by algorithms?)


External Collaborators

  • João Baptista, Associate Professor, Warwick Business School
  • Dubravka Cecez-Kecmanovic, Professor, UNSW Business School
  • Uri Gal, Associate Professor, The University of Sydney Business School
  • Riitta Hekkala, Postdoctoral Researcher, Aalto University
  • Gazi Islam, Associate Professor, Grenoble Ecole de Management
  • Jean-Charles Pillet, PhD Scholar, Grenoble Ecole de Management
  • Daniel Schlagwein, Senior Lecturer, UNSW Business School
  • Kamaran Sheikh, PhD Scholar, Warwick Business School
  • Carsten Sørensen, Associate Professor (Reader), LSE

Selected Journal Publications

  • Ranerup, A., & Henriksen, H. Z. (2019). Value positions viewed through the lens of automated decision-making: The case of social services. Government Information Quarterly, forthcoming.
  • Gol, E. S., Stein, M. K., & Avital, M. (2019). Crowdwork platform governance toward organizational value creation. The Journal of Strategic Information Systems, Preprint.
  • Stein, M. K., Newell, S., Wagner, E.L., & Galliers, R.D. (2019). Datification, Accountability and the Pursuit of Meaningful Work Among Academics. Journal of Management Studies, Preprint. 
  • Busch, P. A., & Henriksen, H. Z. (2018). Digital discretion: A systematic literature review of ICT and street-level discretion. Information Polity, Preprint.
  • Busch, P. A., Henriksen, H. Z., & Sæbø, Ø. (2018). Opportunities and challenges of digitized discretionary practices: a public service worker perspective. Government Information Quarterly, 35(4), 547-556.
  • Roto, V., Clemmensen, T., Väätäjä, H., & Law, E. L. C. (2018). Designing interactive systems for work engagement. Human Technology, 14(2).
  • Jensen, T. B. (2018). Digital Transformation of Work. Scandinavian Journal of Information Systems, 30(2), 27-40.
  • Bødker, M. (2017). “What else is there…?”: reporting meditations in experiential computing. European Journal of Information Systems.

Funding and Industry Collaboration

  • Digital Nomadism: How IT Enables New Forms of Working and Organizing, Australian Research Council (2019-2022)
  • Organizational and Managerial Issues of IS in Remote Work in Elisa (2014-2019)
  • E-ledelsesudvikling af fremtidens ledere, i-Lead, Industriens Fond (2017-2021)
  • ICT-enabled Transformation of Work, Timyo (2017-2019)

Conferences and workshops

  • ICIS 2019 track on “Future of Work” (co-chairs: Damien Joseph, Nishtha Langer and Mari-Klara Stein)
  • 5th and 6th Changing Nature of Work (CNoW) workshop at ICIS 2017, Seoul, Korea and ICIS 2018, San Francisco, USA (co-chaired by Mari-Klara Stein and João Baptista)
  • ECIS 2018 track on “Digital Organization, Work, and Beyond” (co-chairs: Michel Avital, Mari-Klara Stein, Carsten Sørensen)


Helle Zinner Henriksen

  • “Digital transformation of work – your new colleague could be a robot” at CBS Alumni meetup in Singapore, September 30th, 2019
  • ”Det professionelle skøn når forvaltningen bliver mere og mere digital”  [The role of professional discretion in the digital administration] at Områdeudvalget for Kontoruddannelser til den Offentlige Forvaltning, May 15th, 2019
  • “Dating the AI Society: Work Life, Skills and Diversity” panelist at the Copenhagen TechFestival, September 6th, 2018.
  • “Digitaliseringen i det offentlige - hvad vil det kræve af medarbejdere, ledere og arbejdspladser?” [Public sector digitalization – what does it require from employees, managers and the workplaces?] at Altingets Digitaliseringsnetværk, May 2nd, 2017
  • Industry 4.0: End of education?” at ENIC/ NARIC, June 26th, 2017
  • “Ny teknologi i socialt arbejde og digitaliserbar lovgivning” [New technology in social work and digitized legislation] at Socialrådgiverdagene, November 1-2nd, 2017

Tina Blegind Jensen

  • Digital Transformation of Work, keynote at IRIS/SCIS CONFERENCE 2018, Aarhus University, Denmark
  • Smart arbejde understøttet af digital teknologi – er det smart?” [Smart work enabled by digital technology – is it smart?] at CBS’s Uddannelsesadministrative Seminar, October 26th, 2017.

Mari-Klara Stein

  • IT Implementations in the Workplace: Managing Uncertainty and Ambiguity” at Sundhedsfaglig festival Sjællands Universitetshospital, September 7th, 2017


Further Information

Tina Blegind Jensen
M: +45 24794372

Mari-Klara Stein
M: +45 53550002


Blockchain in Business and Society

Blockchain is one of the hottest and most intriguing technologies currently in the market. Global organizations and governments as well startup companies and investors have all identified blockchain as a revolutionary technology. Blockchain is a transformative technology that can change the deep structure of business organization and the human enterprise at large.  Similar to the internet, the blockchain has the potential to disrupt multiple industries by making transactions and processes more efficient, more secure, more transparent, and more democratic. Building on the promising potentials of blockchain, members of the research theme examine how the unique features and the underlying mechanisms of blockchain technology and smart contracts can enable the development of new blockchain-based cryptographic socio-economic systems that underlie thriving business ventures in a wide array of markets.


Further information and inquiries:

Michel Avital

Sports Digitalization

Sports Digitalization at Copenhagen Business School, Department of Digitalization

Ever since its first manifesto in Greece around 3000 years ago, sports as a field has accumulated a long history with strong traditions while at the same time, gone through tremendous changes toward professionalization and commercialization. The current waves of digitalization have intensified its evolution, as digital technologies are increasingly entrenched in a wide range of sporting activities and for applications beyond mere performance enhancement.

Though the use of digital tools in sports can be traced back to Michael Lewis’ “Moneyball” where Billy Bean, the head coach of Oakland Athletics, deployed analytics to make decisions regarding the composition of the team, nowadays digitalization in sports settings goes beyond data analytics, and expands to areas such as organizing and managing sports teams and their stakeholders, accessing and interpreting sports information, inventing new instruments and strategies that would not be possible otherwise. Further, digitalization has also led to creation of new sports – e-sports, which poses profound implications for the very nature of the sports field.

The research theme of sports digitalization focuses on the broad phenomenon of digitalization in the context of professional sports. Our goal is three-fold: (1) to examine how sports organizations have approached digitalization and utilized various digital tools across different sports areas; (2) to understand how digitalization and/or digital technologies changes the practices and the very organization of sports; (3) and to develop informed guidelines to sports organizations in their journey towards digitalization. Potential projects of the theme include but not limited to:

  • e-sports and its relationship with traditional sports
  • Sports analytics, its use and impacts
  • Digitalization of sports related experiences
  • Digitalization and the changing nature of sports


Who we are:

Further information and inquiries:

Xiao Xiao

Related publications:

Digital Anthropomorphism

Digital Anthropomorphism at Copenhagen Business School, Department of Digitalization

The research theme 'Digital Anthropomorphism' focus on the human user of technology. Anthropomorphism is the attribution of human qualities to non-humans (anthro = human, morph = shape, transform into). As customers, users, employees, workers, etc., we assign human qualities to interactive products and machines, and we design products and machines so to enhance this assignment. Our anthropomorphic perceptions influence how we interact with systems, products, machines, robots, animals, plants, and even new technology-enabled realities such as vibrant and smart environments, how much we like them, trust them, and rely on them.

What we do

Through collaborative research projects together with academic researchers and danish and international companies, the research theme contributes to increase understanding of 'Digital Anthropomorphism'. Anthropomorphism as a research topic is relatively hot (again) due to smart agents, AI, robotics, recommender systems, automation, and the arts and performances. The 'digital in 'Digital Anthropomorphism' is to signify our take on this.

Who we are

Who we work with

  • Academic researchers
  • Danish and international companies

What we have researched

For now, please see our research at

Digital Sustainability

Digital Sustainability at Copenhagen Business School, Department of Digitalization

United Nations have formulated 17 Sustainable Development Goals. However, it is hard to imagine that they can be achieved without digitalization. For example, SDG 1 - No Poverty - once a political solution is in place a more fair distribution of wealth can only be delivered via a digital monetary system. Another example is SDG 4 - Quality Education - can only be achieved via digital means if we are to supply even the most remote villages with quality edition services, and it can only scale via digital means. Similarly, most of the remaining SDG can only be achieved with digital solutions.

An illustrative example of how digitalization is leading the way is Blockchain. Blockchain will transform most business sectors in the coming years. In global trade, blockchain can help companies become more sustainable while also enhancing their competitiveness. In short, blockchain technology supports increased efficiency, transparency, and trust for global supply chains. It can be utilized to authenticate the product and verify that raw materials originate from a sustainable source. At the other end of the product lifecycle blockchain can support the recycling so that it is done sustainably. Along the supply channels blockchain supports an effective distribution and trade. These are all in line with UNs sustainable development goals (SDG 9: Industry, Innovation, and Infrastructure; SDG 12: Responsible Consumption and Production; SDG 13: Climate Action).

The concurrent digital revolution and ambitions for a sustainable transformation in the 17 SDG's are currently the driving force of societal change for the global community. Advancing the digital agenda as leverage to achieve the SDG's covers many realms: infrastructure development, knowledge, innovation, and circular economic growth, to name a few. There research areas as blockchain and Internet of Things have become critical means to the sustainable development agenda and promise vital contribution to the achievement of the goals.

In order to contribute to a sustainable research agenda, members of the research team examine how digitalization accelerate and enable the realization of the Sustainable Development Goals. Furthermore, the research team will teach and disseminate their knowledge to build understating and digitally powered sustainable competencies for students, decision-makers, organizations, and society.


Research topics with a digital sustainability focus:

  • Blockchain
  • IoT
  • Digital Money
  • Education Quality
  • Circular Economy



Jan Damsgaard, Professor

Thomas Jensen, Assistant Professor

Louise Elisabeth Hansen, Project Administrator

Rony MedagliaProfessor with Special Responsibilities

Raghava Rao Mukkamala, Associate Professor


Associated projects:

Advancing Blockchain for Danish Design

Digital Health

Digital Health

Digital Health at Copenhagen Business School, Department of Digitalization

Digital Health refers to the convergence of information technologies with the health sector, the individuals’ everyday life and society as a whole. The aim is to make medicine and health care delivery more efficient and more personalized. In this research theme, we conduct excellent research in the field of Digital Health, provide high quality teaching and sustain a strong network of academics and practitioners within and outside CBS who share a common enthusiasm for the impact of new technologies in healthcare.

The greater Copenhagen area is Europe’s no. 1 innovation ecosystem for health technology and pharma where Digital Health is a fast-growing sector. The Department of Digitalization (DIGI) at CBS has a strong track record in Digital Health research. Numerous faculty have completed research, ongoing research, and funded projects in the area of Digital Health. Faculty are engaged in teaching digital health, specifically in the MSc. Innovation in Healthcare (IHC) program’s mandatory and elective courses at CBS. Multiple external lecturers at DIGI have vast practical and entrepreneurial expertise in the field of Digital Health.

The research theme of Digital Health focuses on the broad phenomenon of digitalization in the context of healthcare. Our goal is to examine how digitalization affects the practices in healthcare organizations and the behavior of individuals, ranging from the technical design to the behavioral outcomes of health IT. We investigate how IT changes administrative and clinical processes to enhance the quality and safety of healthcare. On the patient side, we examine how IT is used for prevention and disease management and how it influences health outcomes. Current research topics of this theme include, but are not limited to:

  • Behavioral outcomes of health IT
  • Blockchain in healthcare
  • Data analytics and big biodata
  • Artificial intelligence in healthcare
  • Digital health startups
  • Digital health-related policy
  • Social media in healthcare
  • Quantified self and self-tracking




Selected Publications

  • Liu, N., Kauffman, R.J. (2020). Enhancing Healthcare Professionals and Care-Providing Staff Informedness with Data Analytics for Chronic Disease Management, Information & Management, in press.
  • Rieder, A., Lehrer, C. & Jung, R. (2020). Affordances and Behavioral Outcomes of Wearable Activity Trackers. In: Proceedings of the 28th European Conference on Information Systems (ECIS).
  • Rieder, A., Lehrer, C. & Jung, R. (2019). How Behavior Change Support Systems Influence Self-efficacy: A Qualitative Study Using Wearables. In: Proceedings of the 27th European Conference on Information Systems (ECIS).
  • Sun, T. Q., & Medaglia, R. (2019). Mapping the challenges of Artificial Intelligence in the Public Sector: Evidence from Public Healthcare. Government Information Quarterly, 36(2), 368–383.
  • Clemons, E.K., Dewan, R.D., Kauffman, R.J., Weber, T.A. (2017) Understanding the Information-Based Transformation of Strategy and Society. Journal of Management Information Systems, Vol. 34, No. 2, 425-456.
  • Kauffman, R.J., Kim, K., Lee, S.Y.T., Hoang, A.P., Ren, J. (2017) Combining Machine-Based and Econometrics Methods for Policy Analytics Insights. Electronic Commerce Research and Applications, 25, 115-140.
  • Till J. Winkler; Pinar Ozturk; Carol V. Brown (2016)  Sustainability Strategies for Regional Health Information Organization Startups. In: Health Policy and Technology, Vol. 5, No. 4, 341-349
  • Till J. Winkler; Alexander Benlian; Marc Piper; Henry Hirsch (2014)  Bayer HealthCare Delivers a Dose of Reality for Cloud Payoff Mantras in Multinationals, In: MIS Quarterly Executive, Vol. 13, No. 4, 193-208.
  • Chang, M.R., Kauffman, R.J., Kwon, Y. (2015) Understanding the Paradigm Shift to Computational Social Science in the Presence of Big Data. Decision Support Systems, Vol. 63, 67-80.
  • Andersen, K. N., Medaglia, R., Henriksen, H. Z. (2012). Social Media in Public Health Care: Impact Domain Propositions. Government Information Quarterly, 29(4), 462–469.
  • Troels Andreasen; Henrik Bulskov; Sine Zambach; Tine Lassen; Bodil Nistrup Madsen; Per Anker Jensen; Hanne Erdman Thomsen; Jørgen Fischer Nilsson. A Semantics-Based Approach to Retrieving Biomedical Information. (2011). Flexible Query Answering Systems, Lecture Notes in Computer Science, Vol. 7022/2011, p. 108-118
  • Medaglia, R., Andersen, K. N. (2010). Virus Outbreak ─ Online GP Consultations Escalating Healthcare Costs. Communications of the Association for Information Systems, 27(1), 711–724.
  • Zambach, S., Hansen, J.U. (2010) Logical Knowledge Representation of Regulatory Relations in Biomedical Pathways. Information Technology in Bio- and Medical Informatics, Lecture Notes in Computer Science, Vol. 6266, p. 186-200.


Selected funded projects

  • A Cross-National Comparison of Health Information Technology-related Policy Frameworks for Guiding Research and Practice, involving Till Winker, Tina Blegind Jensen, 2018-2020.
  • ReVUS Region-H project to investigate healthcare data sharing using blockchain technology involving Michel Avital, Fritz Henglein, Boris Düdder, José Parra-Moyano, 2019-2021.


Further information and inquiries:

Till Winkler

Christiane Lehrer


The page was last edited by: Department of Digitalization // 09/23/2020