Department of IT Management

Research Projects



The enterprise resource planning (ERP) software market is deeply fragmented. For small and medium sized enterprises (SME) the number of vendors is around 10.000 globally. With so many options market leadership is difficult, standardization next to impossible and the achievement of economy of scale not easy. This results in high total cost of ownership (TCO) to the SME’s.

The 3gERP project aims to develop a standardized, yet highly configurable and flexible, global ERP system for SME’s based on fundamentally new software architecture.  This would make implementation and maintenance possible at a fraction of their current cost.

Starting with a 2005 grant application to the Danish National Advanced Technology Foundation, the project has moved through legal and hiring stages in 2006, over preliminary research and education efforts in 2007 to various in-depth research and paper publication through 2008 and 2009 resulting in a compilation of findings in 2010. After the formal completion of the funding from the Foundation, the project is continued with one professor (Niels Bjørn-Andersen), one Microsoft professor (Michel Avital) and 3 PhD students, the first of which has submitted his thesis in September of 2011. The remaining two PhD students continue to mid-2012 and mid-2013.

The 3gERP Project consortium consists of three Danish partners  Copenhagen Business School , Computer Science Copenhagen University  and  Microsoft Development Center Copenhagen  plus a number of associated international partners. Funding and support for the project is provided by the  Danish National Advanced Technology Foundation  and the Danish project partners. You can find out more about the partners  here .

The global team has produced over 100 publications regarding the potential innovations and insights across the board of what comprises an ERP system for the future.
Period: 2006 – 2014

Cashless Society
The vision behind "Cashless Society' is to make Denmark the first cashless society in the world. Compared with the rest of the world, the Danish based entirely unique, and the cashless society will only further strengthen Denmark's international competitiveness.

The idea of a cashless society leads to a number of issues and challenges that will be explored and investigated. Some of the key research questions are:

How does the digitization of money affect the use and experience of money?

How does the digitization of transactions influence the performance of and preference for different payment systems?

How can we design a digitized payment ecosystem?

The complexity in the challenges requires us to apply multi methodological approach ranging from anthropological studies, field studies, experiments, and design science in close collaboration with practice, including, including The Danish Bankers Association, NETS, Dansk Bank, Cell Point Mobile, IBM, and Innovation Lab. The research efforts cover the design, adoption and impact of the cashless society in three streams of research.

Social and Economic Consequences

The first research stream is broadly focused upon the social and economic consequences of a cashless society. The will conduct several empirical studies, including creating a Living Lab at NETS and studying new payment technologies at the Roskilde Festival, in order to advance the current knowledge base and to develop concepts, models, frameworks, and theories that enables us to understand, describe, and explain the consequences of a cashless society.

Interaction Design

The second stream focuses on the interaction aspects of current and future cashless technologies, including cashless card and mobile wallets. One issue is the design user interface (both of the payer and receiver) of embedded mobile payments applications based on NFC chips or other technologies. To explore these issues we develop and test a mobile wallet.

Diffusion of Cashless Society

The third area focuses the diffusion and adoption of the cashless society. Key issues involves how can existing infrastructures, platforms, and standards be used, including the credit card terminals and the Dan Kort brand etc. A larger empirical study of the payment eco-system will carried out over the next year.
Olsen, M, Hedman, J and R Vatrapu (2011) e-wallet Prototypes, Service-Oriented Perspectives in DesignScience Research, Lecture Notes in Computer Science, 2011, Volume 6629/2011, 223-236, DOI: 10.1007/978-3-642-20633-7_16
Olsen, M, Hedman, J and R Vatrapu (2011) e-wallet Properties, ICMB 2011, The 10th International Conference on Mobile Business, Como, Italy, 20-21, June.
Researchers involved from ITM:
Jonas Hedman, Jan Damsgaard, Ravi Vatrapu, Mia Olsen, Rony Medaglia, Stefan Henningsson, Morten Hjelholt, Jon Finnbogason, and Tina Blegind Jensen
In April 2012, Copenhagen Business School and CFIR will host a round table on the Cashless Society.

Contact person: Jonas Hedman,

The projects’ goal is to create an innovative and interactive greenhouse climate management system for the global horticultural industry. The system will be based on insights from research in human-computer interaction, models from the newest horticultural research, models for the greenhouse’s physical parameters and estimates of sales and consumption of resources.

The system will give the grower decision-support in climate management and hereby help him optimise plant quality and minimise consumption of resources. The system will be module based so it can be put together according to the needs of the individual nursery.

The partners are AgroTech A/S, Institut for Informatik, Copenhagen Business School, Senmatic A/S, Eglu A/S, Gartnerirådgivningen, Det Jordbrugsvidenskabelige Fakultet, Århus Universitet and Gartneriet Hjortebjerg I/S. Funding and support for the project is provided by the  Danish National Advanced Technology Foundation  and the Danish project partners. You can find out more about the partners  here .

The first months have focused starting up activities, adjusting the project plan, and recruiting the projects’ two PhD students. Now focus is on development of the first software modules, and have the first prototypes are expected to be ready by the end of January 2011. Various analyses are underway to clarify user needs, market potential and competition on both the Danish and several export markets.

The project has begun producing publications from a human computer interaction and human work interaction design perspective on sustainable and interactive climate management in greenhouses for the future.
Period: Duration 3 years, Budget 2.8 €m, HTF investment 1.5 €m, CBS share 0.5€m.
Contact persons: Torkil Clemmensen, and Rasmus Pedersen,

IT in Mergers and Acquisitions
The purpose of this project is to identify the IT challenges in M&A projects. Currently there are approximately 30.000 M&A’s globally, and it is a sad fact that most of these do not meet the expected targets of the M&A. It has also been identified that in almost 50% of all M&A’s, IT plays a significant role, which makes it so much more surprising that IT issues typically are not dealt with prior to the M&A, and only sparingly addressed in the due diligence phase.

We expect to develop a theory and framework for IT in M&A’s. Furthermore, a number of case studies will be conducted in Denmark as well as in the countries of our collaboration partners.

The project is carried out in close cooperation with Center for IS Research at Sloan School MIT, University of New South Wales, Australia, and Technical Universität Munchen.

This project has been started in 2010 with a grant from Otto Mønsted Foundation to invite Professor Phil Yetton as visiting professor for one month in the years of 2010 – 2012.

The project has already written, presented and published more than ten papers in 2011, and is expected to follow this trajectory in the coming two years.
Period: 2011 - 2013

Contact person: Niels Bjørn-Andersen,

A key thrust of EU’s 7th. Framework Program is to promote international collaboration with third countries. The EULASUR project will address the creating a cooperation platform for Action in Materials Science in order to form strategic research partnerships between scientists, policy makers, technology transfer and industrial experts in the EU and 3 Latin-American countries belonging to MERCOSUR: Brazil, Argentina and Uruguay (BRAU). Research topics will be identified within the fields of i) advanced functional ceramics and ii) hybrid materials and nanomaterials where significant opportunities exist for mutually beneficial actions between the two regions. The goals are designed to gain firsthand knowledge of the state of the art research in these fields through summer schools, exchanges and partnership actions. The project will also address the social, political and cultural factors impacting technology transfer and collaboration between EU and BRAU countries. The core activities of EULASUR are based on research Groups of Excellence that already cooperate bilaterally and will integrate them with additional groups to generate a stable, integrated scientific platform of international excellence interested to collaborate in the development of materials research in specific topics of interest to both regions. The EULASUR partnership is composed of 15 research centers, 8 from Europe and 7 from BRAU countries selected on the basis of excellence in research, complementary skills and access to national and international R&D policy makers. Government representatives participate in the EULASUR Advisory Board. Industrial companies and technological centers take part in the project activities. EULASUR has 5 Work Packages designed to manage the project, measure progress, build contacts, identify opportunities, and disseminate results to key stakeholders and policy makers.
ITM, CBS together with University of Lujan, Argentina and Autonomous University of Barcelona, Spain are responsible for the Interactions in the project, especially the two Summer Schools in Argentina and the work-shops in Belo Horizonte, Brazil and Copenhagen.

Contact persons: Janni Nielsen, and Leif Bloch Rasmussen,

CINANO- Creative Industries and Nano: A House of Senses
The objectives are to:
  • Explore potentials in nanotechnologies and nanostructured materials for sustainable products to design and construct sustainable houses available for the citizen according to the principles of Cradle-to-Cradle,
  • Bring researchers, industrial entrepreneurs, citizens/NGO´s and the public sector together to create application driven innovation
  • Develop dynamic visualisations of social actors, knowledge and exchange of value to drive understanding of innovation potentials
  • Explore and test the methodologies and techniques for cross- and interdisciplinary innovative cooperation in the Participatory Innovation model
  • Promote with this practical assay, the availability to the citizen, of sustainable dwellings, that favour self-sustainability and social interrelation in self-governed entities

Explore potentials in nanotechnologies and nanostructured materials for sustainable products to design and construct sustainable houses available for the citizen according to the principles of Cradle-to-Cradle,
Bring researchers, industrial entrepreneurs, citizens/NGO´s and the public sector together to create application driven innovation
Develop dynamic visualisations of social actors, knowledge and exchange of value to drive understanding of innovation potentials
Explore and test the methodologies and techniques for cross- and interdisciplinary innovative cooperation in the Participatory Innovation model
Promote with this practical assay, the availability to the citizen, of sustainable dwellings, that favour self-sustainability and social interrelation in self-governed entities
These objectives will be achieved through an exploratory approach and by founding CINANO in iterative cycles of identification and application of known and potential Nano technologies and Nano structured materials that will make buildings and housing sustainable. Participatory Innovation is the methodological framework and to strengthen interaction cooperative networks will be created between scientists and creative industries’ professionals. To promote innovation, iterative processes of collaboration also with citizens, public sector and NGO´s will be carried out. This will allow CINANO to explore social factors that constitute a sense of belonging and enable citizens to embrace emerging and converging technologies, allowing the transformation of House to Home: The House of Senses.

The global changes in nature, the economic crisis and the radical social changes in the wake of the crisis demand innovation in our ways of thinking, in how we live and in social organization. Nano inventions in materials, technologies and processes carry promises of sustainable solutions to our way of life. However, “A house is not a home”, an iconic statement by architectural critic Reiner Banham, points out that building industry, even architecture only construct a building. To become a dwelling for human beings interdisciplinary and cross-sectorial cooperation is integration needed.


II.4  Activity 4.4 Integration

NMP.2012.4.0-1 Novel materials and design-based solutions for the creative industry

Contact persons: Janni Nielsen, and Leif Bloch Rasmussen,


Information technology and electronic industries are emerging as the two bastions of advanced ceramics' market since late '90s. Rising demand for high-performance electronic, computing and communication devices is propping the large-scale adoption of advanced ceramic compositions within these industries. Cross-application synergies are also upstaging, unveiling newer and more sophisticated application platforms for advanced ceramics. Thus, with the revenue charts increasingly tipping towards the high-end markets, the industry's end user profile is undergoing rapid transformation, away from the conventional end-use markets such as defense equipment, chemical processing, and glass industries. With the spurt unlikely to die down any sooner, the IT and electronic industries are projected to remain dominant and aggressively growing end users of advanced ceramics. Other sector of capital importance is focused in Environment, because some of the advanced ceramics play an important role in the remediation or control of polluted waters, soils or waste. Environment is a key sector in the collaboration between the EU and Latin-America

Commercial use of advanced ceramics is limited by the complexity and high costs of implementation; scepticism about the long-term stability and consistency of material properties, coupled with lack of industry-wide standardization, high cost of components and absence of performance tracking deterring the full-scale commercialization of advanced ceramics until recently. However, burgeoning research and developments and new product innovations are expected to drive new opportunities for advanced ceramics in the coming years. Additionally, growing impetus for environmental protection is likely to bolster demand for the use of the materials in replacement applications that are touted as environmentally unsafe. Of late, rising shipments of commercial aircrafts and future orders, particularly from the US and Asian countries, is expected to assure a stable market for advanced ceramic coatings in the next five years (2011 -2015)

EULA-NETCERMAT will be focused on advanced ceramic materials applied in high added value industrial sectors for both EU27 and LA countries with existing S&T cooperation agreement such as Argentina, Brazil and Chile. The specific scientific and technological issues where Marie Curie Fellowships will be focused on 3 main areas such as Science and Technology of Advanced ceramics, Socioeconomic studies and Impact on civil society.



International Research Staff Exchange Scheme

Contact persons: Janni Nielsen, and Leif Bloch Rasmussen,

NEXT-TELL is an integrating project (ip) in the ICT challenge of the 7th framework programme of the European Commission. NEXT-TELL’s main objective is to provide, through research and development, computational and methodological support to teachers and students.
What is NEXT-TELL about?

Our vision of the 21st Century classroom is that of a technology- and data-rich environment that supports teachers and students to use various sources of information generated in the classroom and during homework in pedagogical decision-making. Such an information infrastructure will improve instruction, diagnosis, workflow, and productivity as well as enhance collaboration and communication among students, teachers, and other stakeholders, especially parents. Teachers in particular will be supported in their function as diagnosticians who have to make constantly and rapidly decisions in a highly dynamic and complex environment. NEXT-TELL aims at bringing this vision to life.

NEXT-TELL Objectives

To bring about our vision of 21st Century classroom learning, NEXT-TELL will work towards these main objectives:
  • Articulate a conceptual framework for designing and implementing methods that can be used to formatively assess ICT-enhanced learning and to negotiate the assessment process amongst stakeholders.
  • Provide resources and ICT support for teachers and students to develop learning activities and appraisal methods appropriate for 21st Century learning based on this conceptual framework.
  • Provide IT support in the classroom so that teachers and students have available nuanced information about students’ learning when it is needed and in a format that is supportive of decision making, thus optimizing levels of stimulation, challenge, and feedback.
  • Provide IT support for making students’ activities in informal learning places – and in general in the “learning ecology” outside of school – part of ‘accountable work’, thus building on students’ interests, fostering their identity development and supporting their social networks.
  • Foster in-service teachers’ professional development by providing new methods and tools forlearning from students’ learning and for learning from peers’ teaching.
  • Increase a school’s capacity for data-driven decision making by means of leadershipdevelopment, including ICT support for the strategic planning of teachers’ professional development.


NEXT-TELL project spans four years from Sep-2010 to Aug-2014.  CBS’ budget share is € 550.000 out of the € 8.2 million total budget.

NEXT-TELL Consortium

CBS is one of the 12 consortium partners of the NEXT-TELL project. The other partners are Joanneum Research, Technical University of Graz, BOC Asset Management, and talkademy from Austria; Knowledge Media Research Centre and MTO Psychologische Forschung und Beratung from Germany; University of Birmingham and London Knowledge Lab from the United Kingdom; UniResearch from Norway; Exact Learning Solutions from Italy; and BOC Information Technologies Consultancy from Poland.


The CBS NEXT-TELL team consists of several researchers from the Computational Social Science Laboratory (CSSL) of the Department of IT Management. The NEXT-TELL team is headed by Associate Professor Ravi Vatrapu and includes Professor Janni Nielsen, Assistant Professor Mads Bødker and two research assistants, Abid Hussain and Zeshan Jaffari. Alumni include Chris Teplovs and Nobuko Fujita who worked as Postdoctoral researchers in 2011.

The CBS team is tasked with developing the communication and negotiation layer of the NEXT-TELL software stack and is in charge of conducting foundational research into the dynamic diagnostic pedagogical decision-making of teachers.  We work closely with 3-teachers from one  Danish school.

For more details on the NEXT-TELL project, please contact Associate Professor Ravi Vatrapu (  For news from and emerging findings of the NEXT-TELL project, please visit the project website ( ).


Comparative Informatics
The Comparative Informatics workshops bring together Danish and foreign information and communication technology (ICT) researchers for networking and matchmaking. The workshops focus on five ICT domains (online gaming, e-government, collaboration, usability, and design) and address the following core questions:

  • How can we better understand the mutual relations between information and communication technologies and cultures?
  • To what extent is the appropriation of technologies culturally relative?
  • To what extent do technologies exert their own agency regardless of local practices and cultural accommodations?
  • To what extent do people shape, alter, bend, adapt, adjust, align, configure, reconfigure, and re-imagine technologies?


The workshops and related activities are funded by the following grants to Ravi Vatrapu.
Comparative Informatics Workshop, First International Network Programme , Danish Ministry of Science, Technology, and Innovation (DKK 357.192)
2nd Internatioanl Workshop on Comparative Informatics (IWCI-2011), Second International Network Programme , Danish Ministry of Science, Technology, and Innovation (DKK 360.000)


Danish participants include:

Ravi Vatrapu, Copenhagen Business School
Janni Nielsen, Copenhagen Business School
Torkil Clemmensen, Copenhagen Business School
Abid Hussain, Copenhagen Business School, Denmark
Zeshan Jaffari, Copenhagen Business School, Denmark
Ellen Christiansen, Aalborg University
Morten Hertzum, Roskilde University, Denmark
Foreign participants include:
Scott Robertson, University of Hawaii at Manoa, USA
Bonnie Nardi, University of California-Irvine, USA
Ruy Cervantes, University of California-Irvine, USA
Sean Goggins, Drexel University, USA
Christopher Mascaro, Drexel University, USA
Zhengjie Liu, Dalian Maritime University, China
Yair Amichai-Hamburger, Interdisciplinary Center (IDC) Herzliya, Israel
Vanessa Evers, University of Twente, The Netherlands
Jose Abdur Nocera, Thames Valley University, UK
Kerstin Rose, Technical University of Kaiserslautern, Germany
André Liem, Norwegian University of Science and Technology, Norway
Bijan Aryana, Norwegian University of Science and Technology, Norway Yair Amichai-Hamburger, Interdisciplinary Center (IDC) Herzliya, Israel
Selected Activities:
The First International Workshop on Comparative Informatics (IWCI-2010) was held from 22-23 August-2010 at the Copenhagen Business School, Denmark.

The Second International Workshop on Comparative Informatics (IWCI-2011) will be held from 09-10, December, 2011 at the Copenhagen Business School, Denmark. For more details, visit:

Please contact Ravi Vatrapu ( for further information and/or questions.


Technology enhanced Teaching and Learning (TeTL)
In order to pilot Technology Enhanced Teaching and Learning (TeTL) at CBS, the project proposed to transform the seven lecture rooms in Kilen into Classrooms of the 21st Century. The TeTL grant upgraded the seven classrooms in Kilen as a pilot project to meet the goal of implementing Technology Enhanced Teaching and Learning (TeTL) at CBS. The main objectives were to:

upgrade existing hardware
install TeTL software
establish a web portal for providing instructional support for TeTL
organize TeTL workshops and courses to CBS faculty to create awareness and increase uptake of technology in the design, execution and evaluation of teaching activities.

Ravi Vatrapu
Helle Zinner Henriksen
Kim Balle

Grant by the Copenhagen Business School from the Taxameter funds (DKK 450.000)

CBS Teach ( )

CBSTeach is part of the TeTL project and was envisioned by Ravi Vatrapu. CBSTeach is a service provided by the Computational Social Science Laboratory (CSSL) at the Department of Information Technology Management (ITM). The primary objective of CBSTeach is to provide a portal with technical and human resources to teaching with information and communication technologies.

The TeTL project is now part of the ICT in Education strategic initiative at CBS which provides additional funding for software, hardware, dissemination, training and support. Several different software and tools are already available from this website. So you could actually begin today.

CBSTeach will be under constant development and improvement the next few months and welcome you to be a part of it. If you have any ideas of how technology enhanced teaching and learning can improve teaching on CBS, please contact Ravi Vatrapu ( and Helle Zinner Henriksen ( ).

TeTL Course

The TeTL course is offered by the Academic Development Programme of CBS. The course addresses the need for pedagogically informed and empirically warranted use of technology in teaching to foster domain knowledge as well as 21st century learning skills. For more details, please refer to the course description at the link below.



Digital Game Piracy
Digital game piracy is a massive problem for the rapidly developing creative industries, with millions of illegal copies of digital game software being distributed every month on a worldwide basis and billions of DKK in potential sales revenue lost every year due to illegal copying and file sharing, via piracy channels such as torrent networks and file-hosting services.

There are next to no hard, independent data on game piracy, across AAA-levels to indie games, despite numerous reports about massive piracy rates reported for all types of games (as high as several hundred percent). The Digital Game Piracy project is in collaboration with international colleagues collecting extensive data about bittorrent activities for hundreds of games, correlating these with geographic-, market- and game variables to explore the patterns of game piracy across national boundaries.

This research will aid the gaming industry by providing an understanding of the dynamics of the market and enable it to cater to it more effectively. For example, providing an overview of the national differences in game piracy, showing which countries constitute the biggest piracy nations (important when planning launch strategies), and whether particular types of games are heavily pirated in particular areas, will enable the industry to capitalize on these characteristics and to launch more well-informed strategies to combat piracy.

The project will shed light on unresolved questions in the industry, and will provide empirical evidence on game piracy behaviour and the sheer magnitude of the problem, which branch organizations and interest groups can utilize to inform policy makers in Denmark and internationally – for example the Danish Ministry for Culture, that is currently reviewing illegal file sharing towards building new policies, but does not have detailed reports on game file sharing at its disposal.

The project is co-funded by Copenhagen Entertainment and Copenhagen Business School

Project participants from CBS:
Ioanna Constantiou, ITM
Robert Veitch, ITM
Anders Drachen, ITM

Project period:
January 2011-October 2012

Copenhagen Business School
University of Colorado
Fraunhofer Institute of Technology
Copenhagen Entertainment
AGORA Informatics


The page was last edited by: Communications // 02/03/2015