Use of heuristics in project review decision making
This proposal is aimed at addressing the issue of ‘How do individuals involved in stage gate reviews judge project progress? Many organizations have installed committees and review sessions to monitor the progress of projects. In these organizational bodies, experienced individuals that are not part of the core project team need to make quick judgements about the status and future expectations of the project. Their judgments are based on limited information, in an environment of ambiguity, uncertainty and time pressure. These individuals learn to read between the lines of reporting, ask intelligent questions, capture what is really going on as oppose to what is stated in reports, and guide fruitful conversations about project progress. How do they do it? What kind of cues are they looking for? How do they read it? How do they combine these cues into a judgment about project progress?
Association for Project Management (APM)