Public lecture with Professor John Alford 'Engaging Public Sector Clients: From Service-Delivery to Co-production'
Engaging Public Sector Clients: From Service-Delivery to Co-production
Pubilc lecture with Professor John Alford
How can the government engage citizens and clients in co-production of public services? Public service co-production is a crucial theme for our time. This engaging lecture will assess the most recent developments in thinking about co-production in the public sector and bring up-to-date examples of how co-production is done in practice.
Delivering better services to clients has become a watchword of public management, but its proponents miss a critical aspect: they neglect the important role clients themselves play in co-producing public services. Clients can contribute time and effort to delivering services.
Professor Alford’s work analyzes when it makes sense for public agencies to try and harness clients’ co-production. It also suggests how organizations can make use of client co-production. In the process it challenges many of our assumptions about how government can relate to the public it serves.
The CBS Public-Private Platform is pleased to host this lecture and invite all interested to participate in the event. The lecture is relevant for public managers and employees in the public sector who want to hear about co-production practice, but also for academics and students, who want to hear about theoretical and conceptual development in thinking about co-production.
The event is free of charge, sign up via email to firstname.lastname@example.org
15.00-15.15: Welcome by Carsten Greve, Professor, CBS
15.15-16.00: Presentation by Professor John Alford
16.00-16.25: Discussants: To be announced
16.25-17.00: Questions and open discussion
About John Alford
John Alford is Professor of Public Sector Management at the Australian and New Zealand School of Government (ANZSOG) and at the Melbourne Business School (MBS, University of Melbourne. Areas of expertise are: public management, client-organization relationships and inter-organizational relationships. His two most recent books are: Engaging Public Sector Clients: From Service Delivery to Co-Production (Palgrave MacMillan 2009) and Rethinking Public Service Delivery. Managing with External Providers. (with Janine O’Flynn) (Palgave MacMillan 2012).
The event is arranged by the CBS Public-Private Platform