Public lecture with Professor John Alford 'Engaging Public Sector Clients: From Service-Delivery to Co-production'

Engaging Public Sector Clients: From Service-Delivery to Co-production

Pubilc lecture with Professor John Alford

How can the government engage citizens and clients in co-production of public services? Public service co-production is a crucial theme for our time. This engaging lecture will assess the most recent developments in thinking about co-production in the public sector and bring up-to-date examples of how co-production is done in practice.

Delivering better services to clients has become a watchword of public management, but its proponents miss a critical aspect: they neglect the important role clients themselves play in co-producing public services. Clients can contribute time and effort to delivering services.

Professor Alford’s work analyzes when it makes sense for public agencies to try and harness clients’ co-production. It also suggests how organizations can make use of client co-production. In the process it challenges many of our assumptions about how government can relate to the public it serves.

Audience

The CBS Public-Private Platform is pleased to host this lecture and invite all interested to participate in the event. The lecture is relevant for public managers and employees in the public sector who want to hear about co-production practice, but also for academics and students, who want to hear about theoretical and conceptual development in thinking about co-production.

The event is free of charge, sign up via email to pppevents@cbs.dk

Program

15.00-15.15: Welcome by Carsten Greve, Professor, CBS

15.15-16.00: Presentation by Professor John Alford

16.00-16.25: Discussants: To be announced

16.25-17.00: Questions and open discussion

17:00-17.30: Reception

About John Alford

John Alford is Professor of Public Sector Management at the Australian and New Zealand School of Government (ANZSOG) and at the Melbourne Business School (MBS, University of Melbourne. Areas of expertise are: public management, client-organization relationships and inter-organizational relationships. His two most recent books are: Engaging Public Sector Clients: From Service Delivery to Co-Production (Palgrave MacMillan 2009) and Rethinking Public Service Delivery. Managing with External Providers. (with Janine O’Flynn) (Palgave MacMillan 2012).

See more on his website at ANZSOG. See also his blog entry on co-production in Australia.

The event is arranged by the CBS Public-Private Platform