CM J35 - IT-excellence elite module "NOT ESTABLISHED"

Faculty
Niels Bjørn-Andersen, Jan Damsgaard, Robert Austin, Petra Schubert, Suprateek Sarker, Uri Gal, and Helle Zinner Henriksen
Course Coordinator
Helle Zinner Henriksen
Prerequisite/progression of the course
The course will be taught in English and a good understanding of verbal and written English is a necessity. A bachelor in business administration and fundamental knowledge of applied ICT are required.
Enrolment on the basis of individual assessment of applications.
It is not possible to be enrolled in parts of the module.
PLEASE NOTE The enrolment is based on the basis of individual assessments of applications. Students are therefore required to send a full CV and Motivational Essay to elite.caict@cbs.dk as well as follow the register thropugh the Self Service system (CBS Students) or online registration (graduate exchange students) or by application form (Merit Students). The application deadline is 18 May 2010 12:00am.
Course content, structure and teaching
The elite module in IT-excellence combines the newest, most advanced and relevant knowledge for the management of IT in organizations. It aims to qualify students to perform strategic analyses of all aspects of the role of the chief information officer and of other IT management positions in organizations. The elite module focuses on gaining knowledge, understanding, skills and the ability to assess the need to improve the management of existing and future IT resources in organizations. Emphasis is put on training students to analyze, develop, and manage new IT to strengthen organizational competitiveness and innovative capacities, and to support business processes in both private and public organizations.
The module is built around six knowledge domains which support the development of one large integrated case, which is developed by the students throughout the semester. The module consists of the following knowledge domains:
  • Case course, professor Rob Austin
  • Strategic business IT (ERP systems), professor Petra Schubert
  • Innovation and diffusion of technologies, professor Jan Damsgaard and associate professor Helle Zinner Henriksen
  • Knowledge management, organizational learning, and change management, assistant professor Uri Gal
  • IT governance and Strategic analysis, professor Niels Bjørn-Andersen
  • IT implementation and IT-management, professor Suprateek Sarker

These knowledge domains pertain to different but related aspects, which are all part of a strategic IT portfolio. Strategic Business IT in an organizational context, such as ERP systems, focuses on how information flows can be used to create value and contribute to the organization's overall objectives. The key for organizations is to obtain and use the ERP system both within and across organizations.

The adoption and diffusion of IT innovations constitutes the second of the six knowledge domains. Its starting point is that IT is dynamic and therefore an obvious element in dealing with the combination of business and technology. Innovation and the drivers and barriers to diffusion of IT innovations in organizations play a central role because organizations continue to deal with IT innovations.

The importance of innovation brings to the fore the notion of the knowledge economy. To gain and maintain competitive advantage, organizations increasingly rely on the exchange of intangible products and services whose development requires highly-specialised skills and knowledge. Effectively cultivating and managing these knowledge resources is therefore becoming a major task for organizations. The main organizational and technological challenges that managers face when dealing with these issues are the focus of the third knowledge domain.

Management of ERP systems, dissemination of the system and organizational innovation processes relate to the domain of IT governance. IT governance focuses on the decisions taken and compared to optimize IT applications. IT governance is based on two perspectives. The first focuses on harnessing IT resources to promote the company's efficiency and the second focuses on the continued development of the company. Two important aspects in this respect are security and value. The long-term and strategic planning of IT resources is part of the domain knowledge related to strategic analysis. The domain covers theories and methodologies for the selection of strategy in relation to its business model, products, value chain, sales channels etc.

Many IT related tasks are organized in projects whose management represents a major challenge for organizations. IT management focuses on this challenge. The domain introduces themes such as communication, cooperation in relation to internal and external collaborators, innovation management and the importance of IT outsourcing versus in-sourcing.

The sixth and last domain of knowledge involved in elite module focuses on implementation and change management. Many good IT investments lose their momentum in the implementation process which often arises due to resistance to change. One way to counter this trap is to prepare students for this challenge.

The elite module takes place over one full semester and is ideally suited for students who are in their third semester in the masters of Science programs at CBS or for exchange students visiting CBS for one semester. The module is designed as a larger empirical project which the students perform in parallel with class-room teaching.

Different teaching methodologies are applied throughout the module. Firstly, we use ‘integrated cases’. This is a pedagogical form, which we very recently have investigated, will pick backing on the newest work going on at Harvard Business School by Professor Robert Austin and Professor Dick Nolan. The method can be described as a further development of the case teaching method that has made Harvard Business School teaching famous. The main idea is not just to use a series of cases, but to develop a large integrated case, where the students in a classroom setting and in groups are solving a number of issues, (delays in development, budget overruns, outsourcing of IT, IT innovation etc) and all the time is using a familiar environment, i.e. that of an integrated case. Secondly, the combined class-room and on-site learning through the strategic IT audit. The strategic IT audit project work in international companies will provide an excellent basis for applying the theoretical material in an ongoing dialogue with practitioners. Thirdly, the use of a dedicated mentor that coach the students over the entire strategic audit. This will ascertain that the theory and practice is combined. The idea of the mentor is to guide and help the students in the planning, doing the audit, and reporting it.
The course's development of personal competences
The learning outcomes of this module are more oriented towards the profession as an IT auditor. Thus instead of stopping at the level of being able to analyze within the knowledge area, we intend to drive graduates to a higher level of learning outcomes.
Learning Objectives
After the completion of the course, candidates should demonstrate knowledge and understanding regarding:
  • Technology Assessment, Innovation and Diffusion of new Technologies, IT-Governance, Strategic Analysis, IT Leadership, as well as Implementation and Change.
  • How strategic IT innovation contributes to innovation and utilization of IT resources in private and public sector.
Furthermore, the candidates should have skills and capabilities to:
  • Analyze business activities and its IT requirements.
  • Analyze the implications of new IT for business activities.
  • Select appropriate methods and tools for a strategic IT audit and other IT management activities.
Finally, the candidates should be able to exercise judgment in the form of:
  • Reflection upon and learning from previous experiences.
  • Demonstrating insights into one’s own limitations.
Examination
The module which is full workload for one semester is examined in four parts each equivalent to 7,5 ECTS. The following four exams are used to assess the students:
Domains
Type of exam
Name of exam
Case course and strategic business IT
Oral exam based on the written case description and empirical report
“Case”
Strategic analysis, IT management and IT governance
24 hour case
“Strategy, management and governance of IT”
IT implementation, Innovation and diffusion of technologies
Four hour written exam, closed book
“IT implementation, Innovation and diffusion of IT”
Knowledge management & organizational learning and change management
Oral exam based on a 5-pages synopsis
“KM &OL and change management”
Course literature
Readings for the case course (total 499 pages)
  • Robert D. Austin & Richard L. Nolan. The Adventures of an IT Leader. Harvard Business Press, 2009
  • E. Raymond Corey. ”A Note on Case Learning,” HBS case 899-105, 1998. Harvard Business School Publishing
  • ”Understanding Financial Statements: Making More Authoritative Decisions”, excerpt from Manager's Toolkit--The 13 Skills Managers Need to Succeed, HBS Product # 5238BC, 2004. Harvard Business School Press
  • Andrew McAfee, Vincent Dessain, Anders Sjöman. ”Zara: IT for Fast Fashion,” HBS case 604-081, 2004. Harvard Business School Publishing.
  • Andrew McAfee, Erik Brynjolfsson. “Dog Eat Dog,” Wall Street Journal, April 2007, available online at http://sloanreview.mit.edu/wsj/insight/technology/2007/04/27/index.php?p=2. Wall Street Journal/ MIT Sloan Management Review
  • Nicholas G. Carr. ”IT Doesn’t Matter,” HBS reprint R0305B, June 2003. Harvard Business Review.
  • Erik Brynjolfsson. ”The IT Productivity Gap,” July 2003, available online at http://ebusiness.mit.edu/erik/Optimize/pr_roi.html. Optimize, InformationWeek.
  • David Upton, Virgina Fuller. ”Foremostco, Inc.,” HBS case 604-017, 2003. Harvard Business School Publishing.
  • Robert D. Austin, Richard L. Nolan, Mark Cotteleer. ”Cisco Systems, Inc.: Implementing ERP,” HBS case 699-022, 1998. Harvard Business School Publishing.
  • Arnoud De Meyer, Christoph H. Loch, and Michael T. Pich. ”Managing Project Uncertainty: From Variation to Chaos,” Winter 2002, Vol. 43, No. 2, Reprint 4326. MIT Sloan Management Review.
  • Robert D. Austin, Warren Ritchie, Greggory Garrett. ”Volkswagen of America: Managing IT Priorities,” 606-003, 2005. Harvard Business School Publishing.
  • Richard L. Nolan, F. Warren McFarlan. ”Information Technology and the Board of Directors,” HBS reprint R0510F, October 2005. Harvard Business Review.
  • Carolyn P. Meinel. ”How Hackers Break In...and How They Are Caught,” Oct. 1998, Vol. 279, Issue 4, p. 98. Scientific American.
  • Robert D. Austin and Christopher A. R. Darby. ”The Myth of Secure Computing,” HBS reprint # 0306J, June 2003. Harvard Business Review.
  • F. Warren McFarlan and Robert D. Austin. ”CareGroup,” Harvard Business School case 303-097, 2003. Harvard Business School Publishing.
  • Robert D. Austin, Richard L. Nolan. ”Bridging the Gap Between Stewards and Creators,” HBS Product # SMR 232, Winter 2007. MIT Sloan Management Review
  • Dan Geer. ”The Evolution of Security” Vol. 5, no. 3 - April 2007. ACM Queue.
  • William Langeweische. ”The Lessons of ValuJet 592,” March 1998. The Atlantic Monthly.
Strategicbusiness IT/ ERP Systems (total 900 pages)
  • Al-Mashari et al. Enterprise resource planning: a taxonomy of critical factors. European Journal of Operational Research, 2003.
  • Plant & Willcocks. Critical Success Factors in International ERP Implementations: A Case Research Approach. LSE Working Paper, 2006
  • Hwang. Investigating enterprise systems adoption: uncertainty avoidance, intrinsic motivation, and the technology acceptance model. European Journal of Information Systems, 2005
  • Sumner. Critical Success Factors in ERP Implementation: Five Years Later. AMCIS, 2006.
  • Murray & Coffin. A Case Study Analysis of Factors for Success in ERP System Implementations. AMCIS, 2001.
  • Umble et al. Enterprise resource planning: Implementation procedures and critical success factors. European Journal of Operational Research, 2003.
  • Deloitte Consulting. ERP's Second Wave. Maximising the Value of ERP-enabled Processes. Deloitte report from web site, 1999.
  • Muscatello & Parente. Enterprise Resource Planning (ERP): A Postimplementation Cross-Case Analysis. IRMJ, 2006
  • Wong et al. Critical Failure Factors in ERP Implementation. PACIS, 2005..
  • Markus & Tanis. The Enterprise System Experience - From Adoption to Success. Book Chapter, 1999.
  • Chand et al. A balanced scorecard based framework for assessing the strategic impacts of ERP systems. Computers in Industry, 2005.
  • Esteves. Towards a Benefits Realization Roadmap for ERP Usage in Small and Medium-Sized Enterprises. AMCIS, 2007.
  • Shang & Seddon. Enterprise Systems Benefits: How Should They Be Assessed? PACIS, 2004.
  • Shang & Seddon. Assessing and managing the benefits of enterprise systems: the business manager’s perspective. ISJ, 2002.
  • Fosser et al. Organisations and vanilla software: what do we know about ERP systems and competitive advantage. ECIS, 2008.
  • Gable et al. Enterprise Systems Success: A Measurement Model. ICIS, 2003.
  • Gable et al. Re-conceptualizing information systems success: the IS-impact measurement model. Journal of the Association for Information Systems, 2008.
  • Mathrani & Vieland. Business Benefits from Enterprise Systems Implementation in New Zealand. ACIS, 2007.
  • Rettig. The Trouble With Enterprise Software. MIT Sloan Management Review., 2007.
  • Ragowski et al. Assessing the value provided by ERP Applications through organizational activities. The Communications of the AIS, 2005.
  • Ross and Vitale. The ERP Revolution: Surviving vs. Thriving. Information Systems Frontiers, 2000.
  • Ke et al. Organizational Learning in ERP Implementation: An Exploratory Study of Strategic Renewal. AMCIS, 2003.
  • Krœmmergaard & Rose. Managerial competencies for ERP journeys. Information Systems Frontiers, 2002.
  • Legare. The role of organizational factors in realizing ERP benefits. Information Systems Management, 2002.
  • Murphy & Simon. Intangible benefits valuation in ERP projects. Information Systems Journal, 2002.
  • Ehie-Madsen. Identifying critical issues in enterprise resource planning (ERP) implementation. Computers in Industry. 2005.
  • Staehr et al. Understanding the business benefits of enterprise resource planning systems. AMCIS, 2002.
  • Schubert. Business Software as a Facilitator for Interoperability and Business Process Excellence: Experiences from Case Studies. EM Markets, 2007.
  • Scheer, Habermann. Making ERP a Success. Communications of the ACM, 2000.
  • Dalal et al. Toward an Integrated Framework for Modeling Enterprise Processes. Communications of the ACM, 2004.
  • Hitt et al. Investment in Enterprise Resource Planning: Business Impact and Productivity Measures. Journal of Management Information Systems, 2002.
  • Frick/Schubert. Packaged ERP Software: A Study of Future Requirements. Proceedings of the Second 3gERP Workshop, 2008.
  • Overby et al. Enterprise agility and the enabling role of information technology. European Journal of Information Systems, 2006.
  • van Oosterhout et al. Change factors requiring agility and implications for IT. European Journal of Information Systems, 2006.
  • Smith et al. Agility — The Key to Survival of the Fittest in the Software Market. Communications of the ACM, 2003.
  • Volkoff et al. Understanding enterprise systems-enabled integration. European Journal of Information Systems, 2005.
  • Khoo/Robey. Deciding to upgrade packaged software: a comparative case study of motives. European Journal of Information Systems, 2007.
  • Iacovou et al. Surviving IT Project Cancellations. Communications of the ACM, 2005.
  • Merrifield et al. The Next Revolution in Productivity. Harvard Business Review, 2008.
  • Sammon/Adam. Justifying an ERP Investment: Critical Success Factors for Transformation Investments. ICIS, 2008.
  • Scott/Vessey. Managing Risks in Enterprise Systems Implementations, in: Communications of the ACM, April 2002/Vol. 45, No. 4, pp. 74-81.
  • Wei et al. Understanding misalignment and cascading change of ERP implementation: a stage view of process analysis. EJIS, 2005.
  • Akkermans and van Helden. Vicious and virtuous cycles in ERP implementation: a case study of interrelations between critical success factors. EJIS, 2002.
  • Gosain et al. The management of cross-functional inter-dependencies in ERP implementations: emergent coordination patterns. EJIS, 2005.
  • Biehl, Markus. Success Factors for Implementing Global Information Systems. Communications of the ACM, 2007.
  • Davenport, Thomas. Putting the Enterprise into the Enterprise System. Harvard Business Review, 1998.
Strategic analysis (total 802 pages)
  • Applegate, L.M., Austin, R.D., & McFarlan, F.W. Corporate Information Strategy and Management 8th Intl edition, 2008. pages 1-513.
  • McKeen James, & Smith, Heather A. IT strategy in action, 2009, pages 1-289.
Innovation and diffusion of IT (total 850 pages)
  • Abrahamson, E. 1996. "Management Fashion," Academy of Management Review (21:1), pp 254-285.
  • Attewell, P. 1992. "Technology Diffusion and Organizational Learning: The Case of Business Computing," Organization Science (3:1), pp 1-19.
  • Besen, S.M., and Farrell, J. 1994. "Choosing How to Compete: Strategies and Tactics in Standardization," Journal of Economic Perspectives (8:2), pp 117-131.
  • Constantiou, I.D., Damsgaard, J., and Knutsen, L. 2007. "The Four Incremental Steps toward Advanced Mobile Service Adoption," Communcations of the ACM (50:6), pp 51-55.
  • Damsgaard, J., Parikh, M.A., and Rao, B. 2006. "Perils in the Common Good," Communications of the ACM (49:2), pp 105-109.
  • Damsgaard, J., and Scheepers, R. 2000. "Managing the Crises in Intranet Implementation: A Stage Model," Information Systems Journal (10:2), pp 131-150.
  • Davis, F.D. 1989. "Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology," MIS Quarterly (13), pp 319-229.
  • Howard, M., Vidgen, R., and Powell, P. 2006. "Automotive E-Hubs: Exploring Motivations and Barriers to Collaboration and Interaction," The Journal of Strategic Information Systems (15:1), pp 51-75.
  • Khoo, H.M., and Robey, D. 2007. "Deciding to Upgrade Packaged Software: A Comparative Case Study of Motives, Contingencies and Dependencies," European Journal of Information Systems (16:5), pp 555-567.
  • King, J.L., Gurbaxani, V., Kraemer, K.L., McFarlan, F.W., Raman, K.S., and Yap, C.S. 1994. "Institutional Factors in Information Technology Innovation," Information Systems Research (5:2), pp 139-169.
  • Lyytinen, K., and Damsgaard, J. 2001. "What’s Wrong with the Diffusion of Innovation Theory? The Case of a Complex and Networked Technology," in: Proceedings of the Ifip Tc8 Working Group 8.6 Conference, Diffusing Software Product and Process Innovations. Banff, Canada: pp. 173-190.
  • Markus, M.L. 1983. "Power, Politics, and Mis Implementation," Communications of the ACM (26:6), pp 430-444.
  • Markus, M.L., Steinfield, C.W., Wigand, R.T., and Minton, G. 2006. "Industry-Wide Information Systems Standardization as Collective Action: The Case of the U.S. Residential Mortgage Industry," MIS Quarterly (30), pp 439-465.
  • Rogers, E.M. 2003. Diffusion of Innovations, (Fifth ed.). New York: The Free Press.
  • Shapiro, C., and Varian, H.R. 1999. "The Art of Standards Wars," California Management Review (41:2), pp 8-32.
  • Sia, S.K., and Soh, C. 2007. "An Assessment of Package-Organisation Misalignment: Institutional and Ontological Structures," European Journal of Information Systems (16:5), pp 568-583.
  • Swanson, E.B., and Ramiller, N.C. 2004. "Innovating Mindfully with It," MIS Quarterly (28:4), pp 553-583.
  • Tornatzky, L.G., and Klein, K.J. 1982. "Innovation Characteristics and Adoption-Implementation," IEEE Transactions on Engineering Management (EM-29:1), pp 28-45.
  • Van de Ven, A. 2005. "Running in Packs to Develop Knowledge-Intensive Technologies," MIS Quarterly (29:2), pp 365-378.
  • Wolfe, R.A. 1994. "Organizational Innovation: Review, Critique and Suggested Research Directions," Journal of Management Studies (31:3), pp 405-431.
  • Yoo, Y., Lyytinen, K., and Yang, H. 2005. "The Role of Standards in Innovation and Diffusion of Broadband Mobile Services: The Case of South Korea," Journal of Strategic Information Systems (14), pp 323-353.
IT management (total 200 pages)
  • Carr. N, IT doesn’t matter. Harvard Business Review, 2003
CASES:
  • Outsourcing - Linder et al, Liu and Yetton and case study on Norwich Union
  • Mergers - Johnston and Yetton, Feeny and Willcocks,and case study on SBV
  • Innovation and alignment - Carr, Luftman et al, Chan and Reich and case study on CommSec
IT governance (total 300 pages)
  • Weill, P. IT Governance: How Top Performers Manage IT Decision Rights for Superior Results. Boston : Harvard Business School Publishing, 2004. 269 pages.
  • Sambamurthy and Zmud. Arrangements for Information Technology Governance: A Theory of Multiple Contingencies. MIS Quarterly, 23 (2),pp 261-290.
Implementation and change management (total 596 pages)
  • Markus, M. L., and Robey, D. “Information Technology and Organizational Change: Causal Structure in Theory and Research,” Management Science, Vol. 34, 1988, pp. 583-598.
  • Hirschheim, R., and Klein, H. K. “Four Paradigms of Information System Development, Communications of the ACM, Vol. 32, No. 10, October 1989, 1199-1216.
  • Bostrom, R. P., and Heinen, G. MIS problems and failures: A socio-technical perspective, MIS Quarterly, Vol. 1, No. 3, September 1977, 17-32.
  • D.A. Nadler and M.L. Tushman, 1989. “Organizational Frame Bending: Principles for
  • Managing Reorientation,” Academy of Management Executive, Vol. 3, 1989, pp. 194-204.
  • Markus, M. L., and Robey, D. The organizational validity of management information systems, Human Relations, Vol. 36, No. 3, 1983, pp. 202-226.
  • Sarker, S. "Toward a methodology for managing IS implementation: a social constructivist perspective," Informing Science Journal, Vol. 3, No. 4, 2000, pp. 195-205.
  • Leonard-Barton, D. “Implementation Characteristics of Organizational Innovations,” Communication Research, Vol. 15, No. 5, 1988, pp. 603-631.
  • Markus, M.L. and Robey, D. “Why Stuff Happens: Explaining the Unintended Consequences of using IT,” in K. V. Andersen, and M. T. Vendelø (eds.), The Past and Future of Information Systems. Oxford: Elsevier Butterworth-Heinemann, 2004, pp. 61-93.
  • Hammer, M. “Reengineering work: don’t automate, obliterate,” Harvard Business Review, July-August 1990, pp. 104-112.
  • T.H. Davenport and D. Stoddard, “Reengineering: Business Change of Mythic Proportions?” MIS Quarterly, 1994, 121-127.
  • Venkatraman, N. "IT-enabled business transformation: from automation to business scope redefinition," Sloan Management Review, 1994, Vol. 35 No.2, pp.73-87.
  • Grover, V., Teng, J. T. C., and Fiedler, K. D. “Technological and Organizational Enablers of Business Process Reengineering,” in Business Process Change: Reengineering Concepts, Methods and Technologies, V. Grover and W. J. Kettinger (Eds.), Idea Group Publishing, 1995, pp. 16-33.
  • Caron, R.J., Jarvenpaa, S.L., Stoddard, D.B. "Business reengineering at CIGNA Corporation: lessons learned from the first five years", MIS Quarterly, Vo. 18, No. 3, 1994, pp. 233-50.
  • Sarker, S., Sarker, S., and Sidorova, A. “Actor-Networks and Business Process Change Failure: An Interpretive Case Study,” Journal of Management Information Systems, Vol. 23, No. 1, Summer 2006, pp. 51-86.
  • Markus, M. L., and Tanis, C. "Enterprise Systems Experience--From Adoption to Success," in R.W. Zmud (Ed.) Framing the Domains of IT Research: Glimpsing the Future Through the Past, Pinnaflex Educational Resources, Inc, Cincinnati, OH, 2000, pp. 173-207.
  • Jones, M. C., Zmud, R. W., and Clark, T. D. Jr. "ERP in Practice: A Snapshot of Post-Installation Perception and Behaviors," Communications of the Association for Information Systems, Vol. 23, Article 25, 2008.
  • Robey, D., Ross, J. W., and Boudreau, M. C. “Learning to implement enterprise systems: An exploratory study of the dialectics of change,” Journal of Management Information Systems, Vol. 19, No. 1, 2002, pp. 17–46.
  • Sarker, S., and Lee, A. S. “Using a case study to test the role of three key social enablers in ERP implementation,” Information & Management, Vol. 40, No. 8, 2003, pp. 813-829.
  • Davison, R. “Cultural Complications of ERP,” Communications of the ACM, Vol. 45, Issue 7, July 2002, pp. 109-111.
  • Martinsons, M. G. “ERP in China: One Package, Two Profiles,” Communications of the ACM, Vol. 47, No. 7, July 2004, pp. 65-68.
  • Orlikowski, W. J. “Division Among the Ranks: The Social Implication of Case Tools for System Developers,” Proceedings of the Tenth International conference on Information Systems, Boston, MA, 1989, pp. 199-210.
  • Orlikowski, W. J. Learning from Notes: organizational issues in groupware implementation, Proceedings of the ACM Conference on CSCW (1992).
  • Hirschheim, R., and Newman, M. Information systems and user resistance: theory and practice, The Computer Journal, Vol. 31, No. 5, 1988, pp. 398-407.
  • Markus, L., and N. Bjørn-Andersen. “Power Over Users: Its Exercise by Systems Professionals,” Communications of the ACM, Vol. 30, No. 6, 1987, pp. 498-504.
  • Hirschheim, R., and Newman, M. “Symbolism and information systems development: Myth, metaphor and magic,” Information Systems Research, Vol. 2, No. 1, 1991, pp. 29-62.
  • Ranganathan,C., Watson-Manheim,M. B., and Keeler, J. “Bringing Professionals on Board: Lessons on Executing IT-Enabled Organizational Transformation,” MISQ Executive, Vol 3, No 3, 2004.
  • Silva, L., and Hirschheim, R. “Fighting against Windmills: Strategic Information Systems and Organizational Deep Structures,” MIS Quarterly, Vol. 31, No. 2, June 2007, pp. 327-354.
  • Nelson, R. R. “IT Project Management: Infamous Failures, Classic Mistakes, and Best Practices,” MISQ Executive, Vol. 6, No. 2, June 2007, pp. 67-78.
  • Nelson, R. R. “Project Retrospectives: Evaluating Project Success, Failure, and Everything in Between,” MISQ Executive, Vol. 4, No 3, 2005.
  • Lyytinen, K., and Hirschheim, R. “Information Systems Failures: A Survey and Classification of the Empirical Literature,” Oxford Surveys in IT, Volume 4, 1987, pp. 257-309.
  • DeLone, W. H., and McLean, E. R. “The DeLone and McLean Model of Information Systems Success: A Ten-Year Update,” Journal of MIS, Vol. 19, No. 4, Spring 2003, pp. 9-30.
  • Schwarz, A. and Chin, W. “Looking Forward: Toward an Understanding of the Nature and Definition of IT Acceptance,” Journal of the AIS, Vol. 8, Issue 4, Article 13.
Knowledge management and organisational learning (total 261 pages)
  • Tsoukas, H. & Vladimirou, E. (2004) What is organizational knowledge? In, How organizations learn: Managing the search for knowledge, p. 363-373. Starkey, K. & Tempest, S. & McKinlay, A (Eds.) Thomson
  • Blair, D. (2002) Knowledge management: Hype, hope, or help? Journal of American society for information science and technology, 53, 12, p. 1019-1028.
  • Dreyfus, H. & Dreyfus, S. (1986) Mind Over Machine: The Power of Human Intuition and Expertise in the Era of the Computer, p. 16-51. New York: Free Press.
  • Nonaka, I. & Takeuchi, H. (1995) The knowledge creating company. How Japanese companies create the dynamics of innovation, p. 56-94. Oxford university press
  • Nonaka, I. & Noboru, K. (1998) The concept of “ba”: building a foundation for knowledge creation. California management review, 40, 3, p. 40-54.
  • Davenport, T. H. & Prusak, L. (1998) Working knowledge: How organizations know what they know, p. 88-106. Harvard business school press.
  • McKinsey’s knowledge management practices, case study reference number no. 907-025-1. Available from www.ecch.com, The case for learning. Center for management research.
  • Gottschalk, P. (2007) Knowledge management systems: value shop creation, chapter 3 on knowledge management systems, p. 27-48. Idea group publishing
  • Davenport, T. H. & Prusak, L. (1998) Working knowledge: How organizations know what they know, p. 144-161. Harvard business school press.
  • Anand, Y. & Pauleen, D. L. & Dexter, S. (2005) Reserve Bank of New Zealand: Journey Toward Knowledge Management, p. 211-234. In, Case studies in knowledge management, Jennex, M. (Ed.). Idea group publishing.
  • Argyris, C. & Schon, D. A. (1996) Organizational learning II, theory, method, and practice, p. 3-28. Addison-Wesley publishing house.
  • Argyris, C. (1977) Double loop learning in organizations. Harvard business review, September-October, p. 115-124.
  • Argyris, C. & Schon, D. A. (1996) Organizational learning II, theory, method, and practice, p. 85-107. Addison-Wesley publishing house. (CIO example)
  • Wenger, C. E. & Snyder, W. M. (2000) Communities of practice: the organizational frontier. Harvard business review, January-February, p. 139-145.
  • Wenger, C. E. (2000) Communities of practices and social learning systems. Organization, 7, 2, p. 225-246.
  • Crossan, M. M. & Lane, H. W. & White, R. E. (1999) An organizational learning framework: from intuition to institution. Academy of management review, 24, 3, p. 522-537.
  • Cohen, W. M. & Levinthal, D. A. (1990) Absorptive capacity: a new perspective on learning and innovation. Administrative science quarterly, 35, p. 128-152.

Last updated by Electives Secretariat 22/06/2010