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IT-Department

CBS IT supports CBS's activities in research and teaching as well as CBS operations. CBS IT is divided into Development and Operation, and is internally divided into teams each with their own area of work as well as separate managers.
CBS IT Operations supports CBS by:
  • carrying out maintenance, operation and control of CBS's IT infrastructure components: network, security, mail, document storage and basic software installation.
  • carrying out operation and maintenance of administrative business systems for CBS's management, staff and students.
  • providing IT facilities and support for CBS's staff members, students and external teachers.
CBS IT Development supports CBS by:
  • developing IT solutions and administrative business systems for CBS's management, staff and students.
  • developing, maintaining and operating systems for joint usage between universities in Denmark.
  • participating in coaching on project management, development of project management and implementation of projects at CBS.
CBS IT Support
CBS IT Support is divided into a structure, which is aimed at supporting students, faculty and administrative staff at CBS.

CBS IT Support UK


Staff members may report problems to the CBS IT helpdesk regarding PCs, e-mail, calendar, administrative systems and network. Staff members may either contact their local SuperUser or call the CBS IT helpdesk on tel. 3815 3715. CBS staff members may find information about SuperUsers and CBS IT helpdesk on the CBS intranet "CBSShare".
The CBS IT helpdesk’s office hours are 8-12, 13-16 (Monday-Thursday) and 8-12, 13-15 (Friday).
Students at CBS have their own IT support colloquially called the "IT advisors". They consist of 10-12 student workers supporting the students. The majority of the IT advisors are students at CBS, and they are therefore familiar with the IT systems and tools that CBS students work with on a daily basis and the problems they may experience. Besides students, the IT advisors also support external teachers and teaching assistants (@udd.cbs.dk).
The IT advisors offer front-end support to the students. To see the opening hours for the offices at Solbjerg Plads, Porcelænshaven and Dalgas Have, go to the student portal http://www.e-campus.dk/it.
Students and external teachers may also contact the IT advisors on help@student.cbs.dk or tel. 3815 3575.




Last updated by Victoria Vorting 14/12/2011