Andersen, Henrik & Ritter, Thomas (2008): ”Inside the Customer Universe: How to Create Unique Customer Insight and Drive Profitable Revenue Growth” John Wiley & Sons.
Ritter, Thomas (2007): “A Framework for Analyzing Relationship Governance”. Journal of Business and Industrial Marketing, Vol. 22 (3), pp. 196-201.
Schurr, Paul, Laurids Hedaa, and Jens Geersbro (2007): "Exchange Episodes as Engines of Relationship Change", Journal of Business Research. doi:10.1016/j.busres.2007.09.006
Walter, Achim, Thomas Ritter & Felix Riesenhuber (2007): “Innovation Development in Supplier-Customer Relationships”, Zeitschrift für Betriebswirtschaftslere, Special Issue 4/2007, pp. 1-20.
Sidst opdateret af Line Nørman Christensen 04.08.2009